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SCA Compliance FAQ (SiteLink UK customers only)
SiteLink Web Edition offers our UK customers Strong Customer Authentication (SCA) card-processing in compliance with the EU’s regulation. Maintaining SCA compliance makes electronic payments more secure and is required in the UK. How do I enable SCA in SiteLink? RapidStor customers will be automatically opted into SCA…
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How do I enable SCA? (SiteLink UK customers only)
SiteLink Web Edition offers our UK customers Strong Customer Authentication (SCA) card-processing in compliance with the EU’s regulation. SCA compliance makes electronic payments more secure and is required in the UK. You can find more information about SiteLink's SCA feature in our SCA Compliance FAQ. Follow the steps…
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How do I add an Administrative Adjustment to a tenant's account?
1. From the Operations screen in SiteLink Web Edition, click Payments. 2. Select a tenant from the list and click Next or double click on the tenant. 3. Click Edit Charges & Payments from the bottom right corner. 4. Select Administrative Adjustment from the options under Add New Charge. Enter the amount of the charge in…
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How do I run Auto-Billing?
If you have set up Auto-Billing for any of your tenants, you will see a reminder when it is time to process the payments. You can read about how to set up Auto-Billing in our Storage Forum article. To process Credit Card Auto-Billing in SiteLink Web Edition: SiteLink will compile a list of tenants that need to be charged…
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How do I find and reverse rejected ACH payments in SiteLink Web Edition?
The ACH Get Returns task finds and reverses rejected ACH payments. We recommend running the report weekly so that you don’t miss any returned payments. To run the task in SiteLink Web Edition, double click ACH Get Returns from the Reminders or click ACH Bank Debit from the Operations page. Select the date range that you…
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How do I set up or edit Auto-Billing information?
From the Operations screen, click on Tenants. Click on the tenant who you want to set up or change Auto Bill for, and click Credit Card on the right. Fill out the customer’s credit card or ACH information, depending on how they want to pay. In the bottom right of this screen is the Monthly Automatic Billing section. In…
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Credit Card Processing response codes by payment processor
Summary: This article will cover different payment processing responses that you could encounter in your SiteLink software Reports or Tenant Notes. For Example: A credit card declines during a one time payment or auto billing. Review the tenant's notes from the payment screen. The response code is shown for the decline and…
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How do I find failed credit card payments?
To find which customer credit cards failed during Auto-Billing, follow the instructions below. From the Operations screen, click Credit Cards. Any card remaining in the list has failed. Select all customers on this page and click Print so that you have a list of these customers to reference in the next step. Go to the…
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Why does a tenant who moved out show in 'Auctions'?
By design, SiteLink will show tenants who moved out but still have a remaining balance as part of the Auction process. If you do not plan to auction the unit but want to remove them from Auction in your tasks, you will need to clear their remaining balance. In SiteLink Web Edition, click Adjustments and then Moved out…
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How do I update a tenant's credit card information?
You can save a tenant’s credit card information for manual processing or to set up automatic payments if you have an online payment processor set up. From the SiteLink Web Edition Operations screen, click on Tenants. Click on the tenant who you want to add/change a credit card number for. * If they only have one unit,…
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How do I change a tenant's billing anniversary date?
In SiteLink Web Edition, navigate to Company and then click Utilities. Click Edit Anniversary Billing Date. Choose the customer by checking the box to the left of the customer’s name and then click Edit. Make sure that Anniversary Billing is selected and then change the date in the New Anniversary Day field using the up…
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How do I correct a payment (before the daily close)?
If you have not yet performed the daily close, you can easily make adjustments to payments that have been collected throughout the day. Log into SiteLink Web Edition and click Adjustments and then Ledger Adjustments. Click on the tenant that corresponds to the incorrect payment and click Next. Then click Void Receipt. If…
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How do I find a discrepancy in the daily close?
Log into SiteLink Web Edition and navigate to Operations and then Daily Close. Count and Enter Receipts You will notice the Receipts column (on the left) has all zeros in it. This is the section where you will be entering the total of the physical receipts you have taken since your last close in order to compare those…
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Insufficient notice fees
The insufficient notice fee allows you to charge tenants who did not give enough notice an extra fee during move -out. This feature gives you all of the information you need regarding move-out notice right on the Move Out screen. When a tenant gives notice, if the feature is enabled, SiteLink will record both the date on…
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Miscellaneous adjustments
You can use the Miscellaneous adjustment option any time an adjustment needs to be made that cannot be recorded to a specific account. For example: If you count up the cash collected at the end of the day and the total comes up 5 dollars short of what SiteLink said was collected that day. You will not be able to close with…
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Charging late fees based on a percentage of rent owed
Late fees can be assessed based on the percentage of rent owed by the tenant or based on a fixed amount. Charging late fees based on a percent of rent allows late fees to be added to accounts only when the tenant owes more than a certain percentage of their rent rate. This may be a good option for you if you have a wide…
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Receipt Audit
The Receipt Audit page allows you to compare your bank statement with the receipts in SiteLink and check off the receipts as you find them on your bank statement. This feature will help you cross-check your SiteLink receipts against your bank statement and eliminates the need for two separate reports. Note: This step is…
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How do I credit a unit?
Credits vs. discounts SiteLink does not allow a credit to be created on an account without a charge to apply it against. Credits can only be created once a charge exists, while discounts can only be created during the charge creation process. This means that if there are no charges on an account, you would need to create…