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Storable Access Control: The Accessors page
If you are using Storable Access Control, you can view all tenants who have access to your facility and change their access status or gate code from the Accessors page in SiteLink. To get to the Accessors page, click Access from the Operations screen in SiteLink Web Edition. Click Accessors. By default, tenants who are…
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Storable Access Control: How do I edit Access Hours?
Access Points and Hours are initially set during the Storable Access Control implementation process. If you need to make any changes, follow the instruction below: 1. From the Operations page in SiteLink Web Edition, click Access. 2. Click Settings. 3. Click the pencil icon next to an Access Point. 4. You can edit the…
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Storable Access Control: How do I change an access code?
To change an Accessor’s access code, navigate to Access from the Operations page in SiteLink Web Edition. You can change the access code from either the Accessor tab or the Activity tab. From the Accessor tab, click on a tenant name to expand a side bar. From the Activity tab, click the date of an activity to open the side…
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Storable Access Control: Where can I view a log of access activity?
Access Activity Logs allow you to reference attempts to use access points at the facility level. You can view successful, failed, and unknown access attempts for all of your access points right from your SiteLink software. This is helpful when investigating security issues, diagnosing passcode issues, or informing business…
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Storable Access Control: How do I provide a gate code at move-in?
If you use Storable Access Control, you can easily enter a gate code during the move-in process to grant tenant access. In SiteLink Web Edition, complete the move-in as usual by clicking Move In from the Operations screen. Select the unit the tenant is moving into and click Next. Then, click + Add to create a new tenant.…
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Storable Access Control: How do I control the gate remotely?
If you use Storable Access Control at your facility and you would like to open or close your gate remotely, please follow the instructions below. In SiteLink Web Edition, navigate to the Operations page and click Access under the Customers section. Click Open next to the gate you want to open. You can also expand the…
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How do I set up or make changes to a tenant's gate access?
After your gate integration is set up, you can assign gate codes to your tenants and adjust their access settings. 1. From the Operations screen in SiteLink Web Edition, click Access. 2. Double click the tenant you want to make changes to. 3. You can make a number of changes from this screen: * Gate Code: Create or change…
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How do I change the length of my gate codes?
If you need to create more gate codes at your facility but are running out of available codes, you can increase the length of your gate codes to make more codes available. If you want to change your gate code parameters, follow the instructions below. 1. In SiteLink Web Edition, select Company from the menu on the left and…
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The Gate Access Report
The Gate Access Report shows gate access details including access codes for current and past tenants. You can access this report by clicking Reports in SiteLink Web Edition. Then, click Gate Access under Tenants Reports. You can select either Current Tenants or All Past and Current tenants to appear on the report. The…
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How to withhold gate codes for online move-ins
If you prefer tenants to come into the office before accessing your facility when they’ve moved in online, you can edit your Web Template settings to withhold tenants’ gate codes. This ensures that they physically come into your office to obtain their gate code before they can access their storage unit or set up their…
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Troubleshooting: Gate is not updating
If tenants who should be locked out at the gate are not, or new tenants cannot access the gate, the gate most likely needs to be refreshed. In SiteLink Web Edition, click Setup. Click Gate Setup. Under Update Gate on the right, click All Tenants. If you get an error, please note the error and then reach out to Tech Support…