-
Meet Agent Assist: The Chatbot Made Exclusively For Self-Storage
The self-storage industry’s most advanced website chatbot is now available on Sitelink! Convert more leads, reduce overhead, and provide a modern tenant experience with Agent Assist, the AI-powered rental agent that works 24/7. Agent Assist is your solution for:* Increased website conversions * Enabling tenant self-service…
-
Suggestion For Notes.
Hello, I have a suggestion for the Notes section. Maybe allow a "pin to top" option. So if you need to make an important note regarding the account you can have it pinned to the very top of the note section so whoever is working can quickly see an important message. I know you have the red notes option at the main page of…
-
Absolutely Disgusted with new Sitelink Employees.-TERRIBLE CUSTOMER SERVICE
I'd like to know if I'm the only one. I have to rant here. I've been using Sitelink for years for 5 properties! Ever since the merge with Sparefoot the great customer service has completely vanished. The new employees know absolutely nothing about Sitelink, when I call for THEIR help them I feel like they're actually…
-
Hello from your new moderator!
Hi, everyone! I’m Amy C. and I’m your new moderator. Some of you may have seen my recent comments, but I wanted to more formally introduce myself and on behalf of Storable, thank you all for your continued participation within this forum. Special thanks go to @i43storage, @ESS, @MamaDuke7, @GoGreen, @Orkocean, and others…
-
Hearing strange noise
So I was making my normal morning rounds today and heard a noise that sounded like maybe someone was hurt. NOPE!! Found unit without a lock and loud noises of people having sex. I whipped open the unit door and low and behold there in the unit was a bed and 2 people. SMH! Happy Tuesday morning!
-
Hurricane Florence
Just wanted a best of luck to the Sitelink Staff and Families during hurricane Florence. Here's hoping damage and danger are as minimal as possible.
-
Changing Move in date
Let's just say, "hypothetically" that I knew a guy who moved in a tenant from the reservation screen but forgot to start the lease on the projected move in date later this month, how could I.. I mean HE change the move in date after the fact with out moving the tenant out and back in again?...with limited access options?
-
New to SiteLink? Shopping for Self-Storage Management Software?
Don't miss the SiteLink Web Edition Walkthrough with SiteLink's James Renouf! Presented bi-weekly Tuesdays and Thursdays. Like all SiteLink webinars, this one is FREE! The next one is December 4th at 3:00 pm EST. This webinar is a general, overview presentation with Q&A for new users or anyone wanting to learn the basics…
-
Customer Relationship Management
Hi, I'm a big fan of sitelink software and overall think it's a great product. I'm just curious if there are any plans in the works to improve the customer relationship management aspect of sitelink? In particular, I'm referring to the notes section and documenting correspondence with customers. I realize there is an…
-
Voting is now closed for the ISS 2017 Best of Business Awards
Voting for the Inside Self Storage Best of Business Award is open and we are asking for your help to make SiteLink the "Best Management Software" in the industry for the 7th straight year and to attain the "Best Tech Support" award this year in honor of our outstanding support staff. We would also be delighted with a vote…
-
You are much appreciated
@ Mamaduke7 :) Thank you for all of your help. You are much appreciated.
-
Revisiting the old credit card debate
I understand the need to increase security measures on credit card transactions. We live in that kind of a world now where credit cards and bank accounts are getting "hacked" on an increasingly regular basis. I know the majority of my tenants who pay their monthly bills by card have been victims of this on numerous…
-
Refunds in Storable Payments
Having some refund problems. A tenant rented a unit with a move-in date 5 days from today. Then realized they didn't need the unit. So I did the Move-out and tried to send a refund to their card. Storable says I cant send a refund until their scheduled Move-in day. So now I am holding their money for 5 days. And I have to…
-
A note from Storable_Support
Hello, forum friends! It's Amy C. here. I wanted to let y'all know that I will be having a baby soon (a boy!) and my amazing colleague, Lyndsey H., will be stepping in for me as @storable_support while I'm on parental leave. If all goes to plan, I'll be around for the next two weeks. I just wanted to make sure I had the…
-
Storables NEW CC PROCESSING
I have so much to say about the new way to enter and capture credit/debit card information for auto pay. I have only had it for 2 weeks, but here is what I am seeing: Forcing us to go through the tenant screen, instead of the payment screen to update or add a credit card is foolish and sets us up for numerous mistakes. If…
-
Autopay Frustration!
Not even mentioning Sitelink FORCING us to use their merchant services, Sitelink's new update made sure to take away the ability to view credit card numbers. If you need to change the expiration date for a card, you can no longer do that without entering the entire card number again. We are no longer able to edit autopay…
-
Re-Print Multiple Receipts
Is there a way on SL to re-print multiple receipts for a tenant? We have only been able to click on each past receipt and print one-by-one.
-
Just a suggestion
It would be nice if SiteLinks added a Happy Holidays card that we could send out during holidays.. it took me along time to add this to forms due to image size.. This is what we sent out last year..
-
Last Note - Collection Call
It would be nice if, when a collection letter/text was sent out, it simultaneously flagged that event as a "Collection Call" if we wanted it so. (Unless it is available somewhere and I am missing it). Seems like it could be an easy addition to the Past Due Events as an Option to have a box for "Add as a Collection Call."…
-
Is anyone else not able to unclick the box that says show previous tenants only
I went to tell a previous tenant their old balance before we will rent to them again and it does not allow me to click the box could I have something checked wrong
-
Voting for the 2018 Inside Self Storage Best of Business Award is now open
Polls are now open! We’re asking for your help to make SiteLink the "Best Management Software" in the industry for the 8th straight year! If you also appreciate the outstanding service you receive from our customer support staff, please cast a vote for "Best Tech Support." We would also be delighted with a vote for…
-
Year End Review - SiteLink Milestones & More
-
WORKAROUNDS
Hi there, this is our second time using Sitelink, its much better than it was 7 years ago but still not perfect for us in the UK. One of the issues we find hard to fathom is the many cases where you have to account for things outwith Sitelink, case scenario: Customer
moves out. Operative
does not click the prorate at move…
-
Move out status set to "Clean" not "Vacant"
Will Sitelink make this simple change to a unit's status, after a customer vacates a unit its status should go to "clean", and once we clean we can than change this to vacant and ready to go, Storman does this and its the only change I don't like since moving to Sitelink, I was able to just print out a list of units to…
-
WEBINAR Q&A: SiteLink Maps
Below is the list of Answers to the Questions asked during the August 16, 2017 SiteLink Maps support webinar with James Renouf. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. How would you get the map on your TV screen? A. Your television would need to be hooked up to your computer as a…
-
Introducing the SiteLink Approved Answer flag and badge!
Today we're excited to introduce the SiteLink Approved Answer flag... ...and badge: If you see the SiteLink Approved Answer flag on a post, that means tech support has reviewed and given the answer the thumbs up. The post will also be tagged so you can find all the approved answers in one place. The user is also awarded a…
-
Thank you, SiteLink
One of my biggest pet peeves with transferring people from larger units to smaller was the fact that the deposit remained at the larger unit amount. And the only way to fix that was to move the tenant out, and then move them back in to balance the books. Maybe its old news by now because I haven't done a transfer lately,…
-
AVS Eyesore
Dear @storable_support, When will the AVS mismatches be removed from the Reminders? It's been months - dare I say years - and they haven't fixed the issue. Can't you simply remove them from the Reminders? Thank you.
-
Fun at Work Day!
Today is Fun at Work Day! To help y'all celebrate (myself included), we're giving away Amazon gift cards to the first 10 commenters on this post. Please comment to secure your spot and then, message me (@storable_support) with your email address, so I know where to send the gift card.
-
Payment Screen Edit Auto Bill Disable Whyyyyyyyyyyyyyyy!!!!!!!!!!!!!!!!!!!!!
So i just talk to Sitelink and they said they are disabling the option to edit a person auto payment info in the accounts/payment screen/ledger setting/auto bill edit. You must now go to customer/tenant then highlight name in blue and hit credit card. WHYYYYYYYYYYYYYY would you remove this option. Now if I'm on the phone…
-
Ask An Expert
I just wondered how many of you attend the Ask An Expert sessions on Tuesdays 3-4 ? I do and find it very useful in answering the type of questions that are posed here in this open forum!:)