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Heather Trevis
How do I access or create a report showing all emails sent within the system?
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Printing Checks For Security Deposit Returns
Currently we hand write checks for the security deposit returns and mail them, but we'd like to switch to printing these instead and then mail. Does anyone else do this, and if so can you please share how to go about setting this up in Sitelink web? Thanks
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July 6, 2022 Add and edit a chargeback email address problem
I can't do this because I don't even have that as an option in myhub.
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Refunds in Storable Payments
Having some refund problems. A tenant rented a unit with a move-in date 5 days from today. Then realized they didn't need the unit. So I did the Move-out and tried to send a refund to their card. Storable says I cant send a refund until their scheduled Move-in day. So now I am holding their money for 5 days. And I have to…
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New Blue Banner on store's SiteLink home screen
Thank you! Thank you! Thank you! for changing that bottom banner from red to blue!!! Do you know that red is proven to create feelings of anger and aggression in people and that blue is proven to be calming? Scientifically proven!
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RE: Pmt processing windows
Why is the Transaction Completion window on the payment transaction now popping up AFTER the do you want to Print or Email the receipt windows? It used to show the Successful processing and Then ask if you wanted to print/email a receipt.
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Anyone using Storage Pug for their website?
We are thinking of going with a different vendor for our website. Does anyone use Storage Pug? If so, what is your impressions? Thanks
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Sitelink to Storable for CC Processing
Does anyone know what the fees are with Storable? I switched over on 6/30/22 and I have only seen one charge for $0.25. Previously we had a one time charge for the month. I am wondering if there will be multiple small fees charged throughout the month?? I am not sure what the 0.25 charge is for. Still navigating how this…
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Are you charged more for AVS mismatch?
Are you charged more for AVS mismatch or no match?
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How do I find AVS mismatches?
My task list says I have 3 AVS mismatches, but it prints out 26 pages and shows several "no match" and "not checked". Where can I see the 3 that need to be fixed? We started asking for updated addresses from customers, and that increased the mismatches tally as we updated! We also noticed that it will report as a mismatch…
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Storable wins three ISS Best of Business awards.
We’re honored to win Best Management Software, Best Online Directory and Best Payment Services in the 2022 ISS Best of Business awards. This marks the 13th consecutive year Storable software products have been recognized as Best of Business in this annual reader-choice poll. Winning Best of Business never gets old. It…
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Name change
If someone wants a name change on a unit due to divorce and legal name change. Do you have them sign a new contract?
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How do you turn AutoPay off for tenants who have already moved out in SiteLink?
How do you turn AutoPay off for tenants who have already been moved out in SiteLink (an associate can't remember if they turned it off or not) OR determine if Autopay is turned off for tenants who have already been moved out in SiteLink? When I go to former tenants it is not possible to go to their Ledger Settings which is…
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Setting up ACH payments
I'm trying to set up ACH functionality, I haven't used it before, but now have a tenant that wants to autopay that way. I have his tenant information set up, have everything turned on (that I can find) to do ACH, and it did not take it out. When I go into Billing-->ACH Bank Debit to process, it gives me a popup saying ACH…
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How to change pricing on all units
How to change pricing on all units, so when existing customers move out new rate will be in place I've done it before just can't remember Thank you
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How do I set up default insurances for unit types?
We just got set up with an insurance provider, but I don't see anyway to set default insurance coverages for different unit types. Sitelink explains how to do it here: https://storageforum.sitelink.com/discussion/3058/how-do-i-set-up-insurance-default-settings but I'm missing the Set Defaults button. Has this changed or…
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Is there a Calif. regulation about what can be charged for a pre-lien fee or lien ?
Cannot seem to find where there is any California regulation as to what can be charged for a pre-lien fee or a lien fee for that matter. Currently we have a $20.00 p-l fee and $100.00 (to start) lien fee. Do you have any info you can share?
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Why are two unconnected units linked?
I've got a weird thing going on that I can't figure out... I have Sitelink, with PTI gate control. Tenant A has been here for a couple years, and has one unit. Tenant B has been here for about a year, and has two units. They are sisters, with the same last name, but beyond that, they have no similar rental information.…
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Disputed Credit Card Payments
Haven't had a credit card payment dispute in many years. Recently had two within ten days. On both disputes we did not find any record of the disputed charges. Both tenants said their banks have records, we've asked for copies. We're waiting for responses to our questions sent to Sitelink. Has anyone experienced something…
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Storable Sucks
If you're going to take away 3rd party processor atleast be able to do the job that the others do. Think its time to switch software programs.
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Accessor List
Is there a way to sort the accessor list for Storable Gate Access? Right now there is no rhyme or reason to the list. Would be great if it was alphabetical, or by unit number, or even by access code. Can't really find information on tenants looking through 400+ people.
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how do you make it so that a refund receipt does not print on move out
We move tenants out but do not issue refunds at move out to make sure everything is correct. The system automatically asks if you want to email a refund receipt at the end of the move out process - this creates issues as customers think the refund has been issued when it hasn't. Is there are way to disable the email…
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Credit Card and ACH setup freedom removed
I don't know if anyone has noticed - but Sitelink has secretly removed any ability we had before to choose our own credit card and ACH processor without going through Sitelink first. The buttons formerly under marketplace to be able to connect to other processors and enter the connection codes ourselves are gone. I can set…
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Late Fees not assessing
I updated my Late Fee in Company>Setup>Charges>Late Fee. Changed from $10 to $20. Fee is scheduled to assess 10 days after payment due date. The problem is that Late Fees are not assessing at all. What am I missing here?
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SiteLink updating Gate Software
Hi - need some clarification on SiteLink vs DoorKing software. I have web edition on my computer as well as the DoorKing software. My understanding was I need to have the computer on constantly and SiteLink open/DoorKing closed for updates to send automatically to gate. Yesterday, I was gone 12 hours and SiteLink web…
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Any way to turn off ACH?
With storable payments, is there any way to disable ACH payments? We had disabled it under our old processor, but the switch to Storable turned it back on and tenants are making ACH payments online. ACH is a headache for us, and we would really like to be able to just forget about it altogether.
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Can 2 spaces be traded?
I have 2 RV owners who are in each other's spots. The spots are the same size but the rates the 2 owners pay is different. I don't want to lose the tenant info and billing that is saved. Is there anything i can do?
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A note from Storable_Support
Hello, forum friends! It's Amy C. here. I wanted to let y'all know that I will be having a baby soon (a boy!) and my amazing colleague, Lyndsey H., will be stepping in for me as @storable_support while I'm on parental leave. If all goes to plan, I'll be around for the next two weeks. I just wanted to make sure I had the…
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Credit on Account/Reverse Late Fees & Administrative Fees (2 similar issues)
Hello. 1. Just learned a tenant is deceased and a sister stopped paying for the unit. His daughter called to check balance and pay once she found out her aunt stopped paying -for 8 MONTHS. No one told her. I'd like to at least reverse the late fees but how do I do that. She'll pay the balance and monthly rent herself going…
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Delete an offline payment?
I've had lots of messes to clean up recently, and need to delete a duplicate offline credit card payment. Problem is, SL won't let me, complaining about a payment method, and I can't call support at the moment(4 hour time difference). Anyone else run into this? What am I missing? My order of operations: - select customer…