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College Kids and Virus
We are a college town and have been getting calls all morning for units ASAP. Anyone else getting hit with this "blessing?"
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Tenant Anniversary - CRM Campaign Schedule
Is it just me, or does anyone else see a drawback in sending out a reminder to a tenant thanking them for storing their stuff for another year? Seems like a lot of my tenants are on auto-pilot with their credit card, and if I actually remind them they have stored their high school yearbooks for yet another year, they may…
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Waive my late fee because of the Superbowl...
I just had someone call and say I should not charge him a late fee due to him not being able to come out and pay today due to him having a Superbowl party and it being man time lol! I told him he is more than welcome to pay over the phone but if it was not paid today he would have a late fee. What is the best reason you…
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2023 wrap up... More money to sitelink.. no significant changes
Our software prices have gone up again... I am also now required to use your credit card processors and my credit card rates are more... The big changes this year was in March, you can now be prompted to send a move out receipt via email..... This is wild, thats the big new feature. Where are? Apple pay/ Android pay A…
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Text Messaging
Why do we continue to pay a third party for text messaging and does Storable plan to incorporate that feature into the software in the future?
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AVS Mismatches - Still no fix?
Hello @storable_support - Any ETA on when you will have the AVS Mismatch issue cleared up? I'm talking about the addresses that we know are correct. I'm tired of seeing them all in my Reminders. I have been told on numerous occasions that we are not being charged extra for AVS mismatches; however, it makes me a bit nervous…
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Feature Request Collective Submission
SiteLink states that their only basis for considering new features is the frequency of requests made for a particular feature. This is unwise considering that even if a request is addressing the same problem, it may not be the same "feature" requested to solve it- if a request is even made at all.. So I wanted to try…
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Need a good laugh
Has anyone ever sent out the wrong letter to ALL your renters? Well I did today, I did not select the letter so it defaulted to the first letter. (Access Liability Waiver). I sent out a correction however what a fun day replying to emails and answering calls explaining the property is fine and to disregard the email, it…
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May the 4th be with you today!
“More with powerful technology you will do. Hrmmm.” #maythe4thbewithyou
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April is Stress Awareness Month
We all get stressed out
sometimes. However, did you
know that high levels of stress
can cause everything from
headaches and digestion
issues, to high blood pressure
and chest pain? Stress can also
worsen anxiety and
depression. You can take steps to minimize
the causes of your stress so
that you can lead a healthier
life.
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How to open more than one screen/window at a time in Site Link (2 separate accounts open same time)?
If I'm typing an important note in one account and suddenly a separate tenant comes in office to pay, I am unable to minimize the account window I am typing the important note in and then open the account window of the tenant who has come to pay, at the same time. I have to close the window I'm taking down the important…
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Signing off!
Hello, self-storage friends! This week marks the end of my 3+ years in marketing with storEDGE / Storable. The Storable Support team will be taking over management of this forum after my departure. In the meantime, if you have any questions, feel free to email support@sitelink.com or reach out to your account rep. Happy…
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Practice.......
I just found out that I can use Sitelink in demo mode and practice doing anything. All you have to do is close out Sitelink then when you open it back up replace all the login stuff with the word demo, corp code- demo, location code- demo, username- demo, password- demo and you can click anything. Just don't forget to go…
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Okay - How often does this happen to you?
Me: "Sally, your debit card is being declined due to lack of funds."Sally: "Well, did you try taking it out on the 1st?"Me: "No. The 1st was a Sunday, so we attempted to take it out on the 2nd."Sally: "Well, the money was there on the 1st. It's not my fault if you didn't take it out on the 1st. I don't have any more money…
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Walkthru order setup
Maybe i'm just hating the tedious aspect of it but anyone else feel that the ability to select a group of units in the walk thru order setup screen and be able to "flip" them in order would be nice? I know you can select multiple units and move them but not flip them that I can find. Example if needed is say you have units…
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California lien processes / schedule
Well I've been away for awhile as the wife and I decided where to head next and we ended up making our way out to California. Sadly this company isn't on sitelink yet.. New year = woohoo time for me due to the coming change to sitelink for all their sites which I came on board to assist them with. This is our first time in…
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Too much Candy!
I keep a large jar of candy on the counter for everyone who comes in. On occasion I have someone pull literal fists full of candy from the jar. Just yesterday a grown woman took 2 fists full all while smiling at me saying, "Thank you Lord, oh thank you!" Like I was supplying her life saving water in a desert! I just raised…
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How is Prepaid Rent Refunded in Sitelink
Hello, I am new to storage and am learning Sitelink Software. I was curious about a scenario not covered in the training material so far. 1) Say you have tenant that is annual billing, on 1/1/17 rents a $100 storage unit, and prepays $1200 on that day for the entire year 2) Tenant decides on 3/31/17 that they want to go to…
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Online Move Ins - The next generation
I am very keen to talk about online move-ins. We have had this technology in Australia for over 5 years with many thousands of online move-ins processed. As distinct from an online reservation which is just a promise, or a contact form, these move-ins have the first month's rent paid and the customer enters all details.…
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Including the "red note" from payment screen into collection screen?
Is there a possibility of having the payment screen "red note" include on the collection call tenant screen? We have a few tenants who only get paid at certain points of the month and while we have the note in the payment screen to remind us not to call them until that date when we are going through the collection calls…
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ON-DEMAND WEBINAR: Customize Your SiteLink Experience
Customize Your SiteLink Experience with James Renouf June 14, 2017 at 2:00 pm EDT Want to fine-tune how your employees use SiteLink Web Edition based on your business rules? James will: Walk through every menu item available on the Program Defaults screen Demonstrate how to customize Security Levels Did you miss it? Click…
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SiteLink Has Changed Our Business!
SiteLink has changed the way we do business. Since switching to them we have increased our rental opportunities and better managed our P&L. The tech support has been amazing as well. Very patient and informative. Way to go, please keep it up!!!
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Entering Notes on an Account with Multiple Units
I did not see a better place to post this, so I am posting it here. (SL, if there is another forum category for asking technical minutiae-type questions like this, please let me know.) When entering notes on a customer's account that has multiple units, I generally want the note to be visible across the entire account no…
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Storable Website Rentals -Phone Number-Sitelink User
When renting online the PHONE number area, why does this number only filter to the Primary and not to the Mobile? It seems in today's world most people would have a mobile over a primary number. I would like to see the either the Mobile only filled in verses the Primary only filled in or have them both filled in. We will…
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New E-Sign Sucks!
I don't know what Storable was thinking when they took away the ability to use signature pads for the E-sign. This "new" update is horrible! It has made the process extremely difficult and now what used to take less than 5 minutes now takes over 10 minutes. I am so disappointed with this update and wish we could go back to…
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Termination Letter due to delinquency
Just curious - How many of you are terminating tenants just because they consistently do not pay on time? (If yes - is that specified in your lease?) I have a decent amount of people who will always pay in full, but only after they have been prepped for auction. (>10x) I am currently at 97%, so at this point these piles…
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Removing ACH Get Returns for reminder list.
Would anyone know how I would remove ACH Get Returns of the reminder list? It shows I have one to do, but I have no idea how to clear it out.
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CC autobill update for multiple units
I have a tenant with multiple (2) units; they called and updated with new CC information, I took the call and updated with Myhub. Evidently, the new credit card information get put into the unit I called up, but not to the other unit that the customer rents?? My assumption would have been that since the two units are…
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Storable Payments: Autopay when adding an additional unit
There has to be some kind of work-around when a tenant adds a second unit. Currently, I have to get all the cc info again and verify AVS. I get the new security updates and like them, but this is annoying. Also, the AVS Mismatches need solving. I know that the card info is correct for the customer, yet the system says it's…
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Batch report processing not working??
For the last ten days, batch report processing is failing to print, same for ledger history and notes when moving someone out. I was told by my company that SiteLink is aware of the issue. Anyone else aware of this?