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Is sitelink down right now?
My computer is just sitting at the sitelink log in. Restarted computer and still can't open sitelink. Is is down?
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Audit trail for price reduction of parking space.
A parking space price has been reduced from $69.00 to $38.04 by "someone". Looked in Notes, Ledger, and Rate Changes but can't find the "someone". Any suggestions?
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Daily close
I was told to never do a daily close. we are in our office only 3 days a week between 10-2pm. How does this affect the numbers? Not sure why either?
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Does anyone have a Parking lease they can share?
Does any one have a Parking/Vehicle lease you would share? Would greatly appreciate it.
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Concessions Report
Is there a specific concessions report I can pull from Corporate Control? Also, what is everything included in "Concessions"?
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It's National Get To Know Your Customers Day!
Today is National Get To Know Your Customers Day! Of all the social media holidays, today's our favorite and we'd love to use it as an opportunity to have some fun and great conversation. If you could share a cup of coffee with anyone, who would it be? Answer in the comments and a virtual cup o' Joe may find its way to…
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Payment screen changed on only one machine? What happened, how to put it back?
Got a message from one of our employees that on Sunday the payment screen changed. She couldn't add a 6 or 12 Month discount without manually adding the additional periods. Just the day before the screen didn't even have the add periods button, and when adding the prepaid discount it always automatically added 6 or 12…
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Can you add contents to a unit you are renting
I need to add contents to a unit
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Sitelink Tech Support Problems
Called tech support 3 times on 1/14. First call: Tech answered but couldn't answer my question and went for help. Line was disconnected. Second call: Placed on hold and then disconnected. Thinking it might be my phone used a different phone for my third call, same results - placed on hold and then disconnected. So switched…
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Sorting tenants on autopay and receiving invoices
Is there a sort available that will identify autopay tenants who are receiving monthly invoices? The manual method is tooooo slow! Thanks.
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AUTO DEBIT E-SEND
CAN YOU SEND AN AUTO DEBIT FORM THRU THE EMAIL WHERE THEY CAN E-SIGN IF YES HOW THANK YOU
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can the auto bill tenants be removed form the call late tenant list?
Would like to remove auto bill tenants from the call late tenant list? Tenants are irate if they get an unnecessary call.
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Sitelink Credit Card AVS ?????
Good morning everyone, hoping someone could shed some light on an issue I'm having and curious if anyone one else is experiencing this problem with sitelink credit card processor. So its clear that credit card processors charge different rates depending on AVS. If AVS is not verified, you pay higher rates than if you have…
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Using Sitelink 3.3.9 with Windows 10 64 bit operating system
I have been using Sitelink 3.3.9 on Windows 7 32 bit for years and now I am trying to use it on Windows 10 64 bit. Sitelink 3.3.9 loads, but when I click on the Sitelink desktop shortcut, an error message comes up and Sitelink does not work. Suggestions?
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credit card numbers...
I am trying to find out the full cc# of a tenant who has two units. The first was set up for automatic payment, but the second one was not set up on move in. I can charge the card for both units, but am not allowed to set up automatic payment for the second unit because I don't have the full number. I just switched back to…
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SITELINK NEW CREDIT CARD PAYMENT SYSTEM
We just started this month on the SiteLink credit card payment system. We are having a lot of difficulties with credit cards being rejected and the error code coming back "payment not approved, check your processor". The cards are good and customers have check with their carrier and there is no problem on their end. Does…
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Show all ePhotos
Is there a way to bring up all the ePhotos in Sitelink Web Edition. I would like to look at all the photos on file for identification purposes. I know I can hover over each unit and see the photo, but I am wondering if there is a way to bring up ALL the photos in our database at once....?
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Boat Tow
Does anyone have a copy of a letter to tow a boat, trailer etc for nonpayment. If you cant upload. My email is ladylift1@yahoo.com Thank you
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Site Link running credit cards on wrong day
I have a tenant with 8 units and or spots, all are set to auto pay on the 1st of the month. This am at 12:10, 1 unit was not only charged a day early but charged more than is owed on that unit. Has anyone else found this issue?
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Tenant Text Notification of Door activity.
Is any one using a system for individual door alarms that texts the client when their door is opened or an alarm on their door occurs ?
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How do your measure success at your location?
I know there are a lot of measures of success. I'm looking at it from a financial prospective. In the Management Summary there is a "bunch'" of statistics. Which ones are on your daily/monthly radar? Other measures of success are also welcomed. Thanks.
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Sales Tax Reports
Where do I find a report to print out taxes paid on Units, or in this case, Outdoor parking. (here in Arkansas, there is no tax on Storage Units, but there IS on outdoor Vehicle, RV, Trailer parking)
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Gate issues!!! So many gate issues....
My gate was not letting people out past 11:00 pm when the access hours cut off. We realized that the gate was not set up for 24 hour exit and fixed that issue. we also exchanged the keypads so that the exit keypad is now the entry keypad. Well......the gate was not letting people in this morning!!! Not opening with manager…
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Returning locks and keys at move out?
We require the tenant purchase a cylinder lock w/keys
(Chateau C481-6) at move in. If the
tenant does not want to keep them at move out, we request they return them when
completing the move out process in the office. We get a higher success rate in getting the keys returned while the lock
remains in the unit door. Looking…
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Sending Letters "Mail Service Preview Error"
I am receiving the error message "Mail Service Preview Error" when attempting to mail a letter. We use simple certified and verified the credentials - any ideas before I call sitelink support and wait on hold for 45 minutes? Thanks!
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Changing payment method in SiteLink
We have recently changed bank accounts for our company and I am having trouble finding where I can go in SiteLink to update the payment method.
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CRM Campaign Schedule
Can I add an Image to my CRM Campaign Schedule? I have tried both RTF and HTML formats. I finally got an image to load up on RTF (had to size it down) HTML would not let me load one up. I attached that "Letter" to my Campaign, Preview shows the Image (Christmas Card) but when I Emailed it to see how it looks, there was no…
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Can not print esign document from myhub
We have just recently started using eSign. We are unable to print from the myhub pages both new or existing lease. No error code, just nothing happens. Any suggestions?
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Inventory
I have items in my inventory that I rent and do not sell. I can not figure out how to set up in the inventory for it to not count stock. I do not need stock counted sense I get the items back. Do I just have to adjust the inventory so often so it stays off my reorder sheet or is there a way that I can set it up to not…
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How to change anniversary date ?
Unit A has an anniversary date of 12/24. Unit B has an anniversary date of 1/6. How do I change Unit A's date to 1/6 to match unit B?