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Site Link Keywords
There are two keywords that I would like added or corrected to make my life much easier. In the predefined messages, I would like to see the keyword for eSign link. It currently only works from the eSign email. We have a separate email for rental agreements, outside rental agreements, change of address, autopay…
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Mobile web site vs payments made on web site
What is the difference between A mobile payment has been made on your web site and A credit card payment has been made on your website?
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Why can't we use NSF keywords in our custom reports (i.e. NSF.ReturnCheckAmount, etc.)?
We have created many custom reports, and while I'm not thrilled with the formatting and WYSIWYG of the Crystal Reports interface, it's workable. However, I'm mystified as to why some keywords are OK to use, and some are restricted.
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Late letters not printing....
For some reason when I am processing my late letters from the task menu the fees are being added but they are not printing after they process. I have to go back in and check all the tenants and print from the letters section. I do not remember having to do this before? Is this something that changed in the last update?
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WEBINAR Q&A: Convert Leads Faster with Lead to Lease and SiteLink eSign™
Below is the list of Answers to the Questions asked during the September 13, 2017 webinar on Lead to Lease and SiteLink eSign, presented by James Renouf and Markus Hecker. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. When entering a reservation, can you specify a unit type rather than…
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Adding a unit to Multi-Unit Credit card charging
Is there a way to just add a new unit to a customers Multi-Credit card charging when the rent another unit?
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Does SiteLink have a suspend or freeze acct/unit function?
Does SiteLink have a suspend or freeze acct/unit function? This would be useful for situations where you need to suspend the continuation of accruing added charges and fees without having to vacate the unit leaving the existing charges on the account and making sure the unit is not shown as available. For example, a…
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Evictions
What is the proper, California way, to evict someone you cannot get a hold of? no response to email, no good phone number, but pays his rent? were updating our RV parking and need cars and trucks etc.. moved, his motorhome, is dilapidated, and falling apart at the seams, and leaking. want to be legal about this
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Can tenants sign a lease with SiteLink software?
When people shop for self-storage management software, our sales team gets this question about electronic signatures and leases fairly often. Q. Can tenants sign a lease on your software? If so, is mine uploaded or do you provide a state specific lease? A: We have a built in feature called eFile management that includes a…
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Which report shows sales tax collected?
If you ever found yourself trying different reports just to get one piece of info, you're not alone. In this case, the customer was looking for sales tax: "I am trying to run a report that shows sales tax collected for the month and it's not shown on the Rent Roll report. Where can I find this? Help please!"Turns out, the…
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Reminders - Call Past Dues
Where do you set the number of days the tenant needs to be late before this reminder comes up?
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Reversing a payment (voiding)
Hello. I have a customer who has multiple units, but needs the automatic payment on one unit reversed (voided). Is it possible to void just the one payment, and not the payment for both? Both are showing up on the receipt in ledger adjustments, and I really don't want to void both. Thank you.
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Prevent Renting to an Auctioned Tenant
Is there is a way in SiteLink to flag a tenant who has been auctioned to prevent them from renting or making a reservation again?
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download documents
How do you download a document (such as a vehicle title or insurance) to a customers acct? all I can seem to get is a small corner, the same size as the drivers license we scan in.
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Reversing a transfer?
Hi there. :) So my boss just called me from another facility where they just finished their conversion. Apparently she did a transfer for an occupant, and needs to reverse it. Is there a way to do that? Thank you.
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How to move -out
My customer moved in and bought a lock then decided they could not pay and would be back later. Now its the next day...how do I move out with the lock on the account and make everything correct on system?
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Sending an SMS upon entry?
In order to help better communicate our gate hours, can sitelink push out an SMS to the customer's registered mobile number upon entering their access code? Thanks!
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Finger print scanner and Sitelink?
Hi, We are having too many tenants sharing their access codes and its becoming a problem. One idea I had is to incorporate a traditional finger print scanner (will have to be integrated into the keypad and another unit in the office) and use this as a second form of validation upon entry. Has this been done before? Thanks!
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Manually printing an Invoice
How do I manually print an invoice for an account? We just did our conversion a few weeks ago, and it has come to my attention that invoices for most accounts have no shown in the reminders to print. I have one customer in particular (that I can think of right now) that will be an absolute MESS if he doesn't get his…
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Who has switched from Sage to Sitelink Merchant Services?
Who out there has switched from Sage to SL Merchant Services, and what was your transition experience like?
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Staying signed-in.
Hi, I'm brand new to Sitelink Web Edition. Tonight SL wants us to keep our program open due to the upgrades they want to make in the middle of the nite. My question is this: Whenever I walk away from the computer for a bit, the program signs me out. Does that mean that the program closes too? If so, I want to change this.…
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ACH Payments, and "ACH Get Returns" working properly?
We have been getting ACH payments rejected after being processed in Sitelink & Sage, but we only discover them when doing bank statement reconciliations. We are getting no notifications from Sage or Sitelink that the ACH payments were rejected. I always thought the "Get ACH Returns" function would show me any rejected ACH…
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Different Version Email Copy of Notices-Feature Request
I know you all want us to call, however I like seeing things in writing :smiley: I would like to have a different version of notices to email. We print one copy of our Pre-Lien and Notice of Lien which has 2 copies of the notice. First page is the notice second page is the notice with the Postal Service Certificate of…
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Has anyone else ever thought this?!
I wonder it all the time!
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Reservations
Has anyone had any issues with Sitelink allowing multiple reservations for the same unit?
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Computer specific settings?
We are forced into using Outlook for email because SiteLink, to my knowledge, does not support authenticated SMTP, which our provider requires. The problem is the only copy of Outlook is on the main office machine, but NOT on my personal laptop(which is the only one I have that can do remote support). Is there a way to…
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Rate Increase Letter
How do I change the days from 38 to 30 on when a rate increase letter is printed?
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A customer overpaid at call center with a credit card. How do I correct this?
This is a great question from @Joyce, reposted from another category thread.
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Exempt Report
Is there a report I can run to see who is exempt from late events? I need to keep track of these somehow.
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Credit Card Processor
Recommendations on Credit Card processing companies that are compatible with Site Link, and swipe versus chip.