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How do you remove recurring events from your Calendar?
Is there an easy way to remove recurring events on the calendar? We no longer need reminders for some of our moved-out tenants.
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Accidentally moved someone out....
So, we accidentally moved someone out. In our old software, we could put them back as Pre-Existing. I don't know of anything like this in Sitelink. I was going to add the customer to a unit in setup, but because she is no longer considered a current occupant, it will not let me do that. Any help would be greatly…
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WEBINAR: SiteLink Maps, the Whole Nine Yards
Creating, Editing and Using the Facility Map, Map Tenants and Competitor Screens with James Renouf presented on August 16, 2017 Webinar Highlights: Use the site map, an interactive bird's eye view of your facility for move-in/outs, payments, and more See where your tenants live in relation to each other, your store and…
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How to Print & E-mail Rent Increase Letters?
I'm about to send out about 200 rent increase letters. But, unlike sending out the other letters, Sitelink is not providing a custom option to include both e-mail and print. It's strictly either/or. Any suggestions? I'd like to avoid having to go back and reprint the letters one by one after I have sent them out via e-mail.
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User names
How do I change user name on the forum?
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Credit Account
How do you Credit a Customers Account on the new WebEdition??
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Updating Unit Status?
We just recently converted to Sitelink after using the same software since 1985. :) I marked a unit 'unavailable' when I vacated the customer, and now I can't figure out how to make it available again. I didn't see any training videos about this topic. Please help lol. :) Thanks.
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Topaz Signature Pads Not working with Window 10 updates
Is anyone else having problems using topaz signature pads for esign if you took the most recent window 10 update? Sitelink has my case number which was started on June 26th and still haven't got a respond from them and just seeing if anyone else has figure out a fix?
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Rent Increase Letter-Days Before
My boss was trying to find in Sitelink where to set the number of days you want a rent increase letter to print out before it is to take effect. Since this one is above my pay grade (security level restriction), I was wondering if one of the SMD gurus B) could help me out here.
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Rules and Regulations for Electricity as well as for Use of Hand Trucks
Does anyone have sample verbiage of rules and regulations for units that have electricity? And rules and regulations for tenant use of hand trucks?
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Printing tenant addresses onto Avery labels possible?
Is it possible to print tenant addresses (like full Rent Roll for mass mailing) directly onto Avery labels? If so, how? Thanks!! (I'm a newbie, sorry if I've posted this in the wrong place/way!)
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keyword
Where and/or how do I change th information that comes up when I use the Keyword keyword <Invoice.specialNote>
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Climate Control Temperature/ Pricing Variance
I work at a facility in San Diego, Ca that offers climate control option. Since I have been there, the area has been kept around 70 degrees F. Our Pharma reps and other business clients have become used to the AC, and since we have discovered that most other facilities keep their CC areas MUCH warmer. What temperature do…
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Divorcing Spouses
Recently I have had issues come up with couples who are divorced and squabbling over the rights to the unit they rented. Our lease only allows one persons name as the main renter. The other person is listed as an authorized person to have access. On some occasions the renter does not list the spouse-so then they have to…
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Corporate Control Report pulling
Maybe I'm missing it but is there a way to pull multiple date ranges for the same report in one go without having to pull, set new dates, pull again? I know if I'm pulling multiple types of reports I can set them all and let them run in the background. I'm wanting to pull multiple months worth of management summaries to…
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Have you exported any reports to EXCEL?
What additional info is most important to you when you do?
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Do you use roll-up or or custom reports in Corporate Control Center?
Add your thoughts here on custom reports....
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Exit surveys
Do you have a success story using Exit Surveys for tenants who move out?
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Increase Cashflow
Promo video can be viewed at: https://youtu.be/SliwipOJhJc
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Recording/reporting of auctioned units
Couple of questions please....On the Mgmt Summary Report, there is line item "Auctions", but it always shows as "zero" even though we do sell units at auction. We do not vacate these units any differently in SL than regular move outs. Why is this here, and is there a way to record payments from the buyer/bidder (other than…
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Following up on a case number
This important question recently was emailed to our sales team. It brings up the subject of case numbers and how they're used by SiteLink tech support: I am trying to get status on a case# from July 3, 2017. Our customer cannot use his code - our gate system says the unit does not exist. The unit does exist in SiteLink but…
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Sitelink software vs gate software
In setting up a new computer we somehow lost the ability to automatically delete a gate code on move out. Sitelink says its a problems with the gate software, gate software says its a problem with Sitelink. Any suggestions on how to get this fixed? Thanks very much for any help.
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Transfer For One Unit To Another
How come when you transfer a tenant in Sitelink from one unit to another it is recorded as a Move-Out?
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Invoicing Over Discount Periods
One thing I have found with units that have a discount rate applied across multiple months is that when Sitelink creates an invoice to send to the customer for their next rent payment (after the initial move-in), it always bills the entire discount period in one lump sum. Ouch! This always results in sticker shock for my…
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Batching Units after they are already moved in
For the life of me I know I have done this before but can't find out where I did it. I have a tenant who is in 2 separate units. When an employee moved him in to the 2nd unit she did not batch them. How can I batch these 2 units together so when I take a payment I don't have to run them separately?
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24 Hour Access
My general/"business" hours for customer access are 0600-2200 7 days a week. One of my assistant managers moved someone in on my off day a couple months ago, and had attempted to set him up for the 24 hour access optoin in Sitelink, as he is a police officer. I also have another customer that recently wanted temporary 24…
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How to add ADA units to the site map
We have several ADA units available and want to label them on our site map. Do any of you know how to do this? Thanks!
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Form editor
Hey folks, I set up custom forms through SiteLink regularly and am currently modifying our Rental Rate Increase Notice. I'm trying to put a line in that states: Please keep in mind that a unit your size currently rents for < >, but cannot find an insert that puts in the standard/street rate for the unit... I may just be…
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Merging vacant units
Is there a way to merge vacant units together? For instance, I have two 10x10 units that I want to make a 10x20 for a customer. I want one of the units to be the primary unit number and the other to become unavailable in the system.
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What's your favorite Corporate Control Center feature?
Corporate Control Center delivers the back-end functionality that makes SiteLink stand out. Is it discount plans, revenue management, or something else you rely on? Tell us what you like best about it.