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My Hub - SMS Question
Am I just missing it or are you not able to send SMS through My Hub? The only place that I see that you can seen a SMS is in Calls Past Due when you click on a tenant.
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Are you going to fix...
In MyHub Lead to Lease when you click on the Notes box it rapidly flips the window back to the top of the page forcing you to scroll back down to the bottom of the page. I look at a LOT of reservations in a day/week and it gives me a headache so I actually have taken to closing my eyes and then clicking to open the Notes…
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Password box missing
Before I left for 3 wk medical leave after the last update, this is how our login boxes looked like in SiteLink and MyHub. I figured it would have been repaired by now. You have to click the Login box for it to pop up the Password box in Red like you entered the wrong one and only Then can you enter your Password. (Sorry…
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How to update credit card on file using MyHub?
I cannot figure out how to update a card for a tenant using MyHub. Tips anyone?
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Running CRM campaign through My Hub?
Is it possible to run CRM through My Hub? I have a large number CRM to send out and can only send 200 at a time through the Web Edition. I have been running the invoices through My Hub in the background so I can still use Web Ed. But it wont let me click on the CRM in my reminders through My Hub. 😫
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A GOOD LAWYER RECOMMENDATION IN THE SoCaL AREA PLEASE
Hi Everyone!! I am in Southern California, and I am looking for a good lawyer to assist with a tenant we are trying to countersue. We actually won in a civil suit she brought against the company, so now we want to countersue. Who (if you use anyone) would you recommend?
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Editing a Walk Thru order and map issues?
We are spending a little more time utilizing MyHub's capabilities when doing walk-thru tours of our facilities. However, our new employee brought this to my attention that the general walk-thru order is a little confusing. I don't like the Walk-Thru portion of MyHub. Yes, it comes up somewhat alphabetically and…
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Who can we contact about the AVS issues?
I had zero AVS mismatches then all of the sudden we have 15. How can we verify the AVS without having to take a payment?
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How do I verify AVS?
We used to be able to verify the address in the credit card section but it no longer gives that option. How can I now verify the AVS?
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Is is possible to process a Move Out Refund in My Hub?
I usually use web edition, but I'm giving My Hub a go as it seems to be much quicker to use. In My Hub I can see a Move Out refund that has been set for a customer, I'm trying to process it - it even highlights when I click on it, but I can't go any further - is it actually possible to process it and send the funds back to…
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Best tablet for edocs and myhub?
If you use edocs with a tablet do you have any recommendations for which tablet we should use?
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How to remove a unit?
I removed a couple of parking spaces from the map a few months ago, so they don't show up there, but they're still showing up as rentable spaces when you go to Move Ins. How do I get rid of them totally?
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Issues with MyHub?
Anyone else unable to connect to MyHub this morning? This is our first month using their autopay and now I can't access MyHub to verify card transactions. Edited to add: Web edition keeps glitching on me also. I would try to refresh and it would just say "transaction cancelled". I closed completed out and tried to reopen…
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Is it possible for an automatic payment to go thru before it's supposed to?
I had a tenant pay rent for 2 separate units and set up automatic payment for each one on the 3rd of every month before I closed the office for the day. When I came back next day, I noticed another charge for the same two units thru MyHub Auto Bill. Does someone need to log in for a payment to go thru? A few days later,…
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Can you scan a drivers license to MyHub? I only see an option to download a file.
I only see an option to upload a file.
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iPad use with MyHub and e-sign
Trying hard to get my team to utilize the new iPads we purchased a few months ago and it seems at this point to be more frustrating than anything. Trying to eliminate paper and streamline the move-in process with the iPads but neither expectation is being met. Anyone with some pointers on best practices using iPads/e-sign.…
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Invoicing
I'm going to try and explain this the best way possible. When I'm on SiteLink Web Edition or myHub, I can not get new invoices to show. It was only showing for one tenant. I have a particular tenant that is requesting we invoice them and I have no idea how to get it to show up so that I can process it. Is anyone able to…
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Payment issues with MyHub
So, all of a sudden today (I don't know how long it's been going on as I haven't taken a payment via MyHub in a few days) I can't search for a tenant to make a payment. I go to "Payments" and type in the unit number (or name) into the search bar, and it just automatically resets to nothing. If I pause in any way in the…
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problems with my hub
For approximately the last three months I have not been able to Overlock or put any notes in walk-through I can do it on Site Link but the process stopped on my hub for some reason has anyone else had this problem.
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MyHub and prepay discounts
Hi All, Our facility offers prepay discounts when a certain number of months are paid in advance. Is there a way to apply this discount from myHub that I am not seeing? The only thing I see is the "non-expiring" discounts. Thanks in advance!
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Reminders
Hello All, I'm a big fan of myHub and all the cool things it can do, but I've run into a bit of a snag. On SiteLink Web Edition, reminders can be set for everyone or just a specific person. Is there a way to view these reminders in myHub that I just haven't figured out? The calendar (where reminders are stored in SLWE) is…
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Collection Call report aka "Call past dues report"
Is there any manager or relief manager that knows whether or not the aforementioned report can be edited to display only 3, 7, 13, 23, 27 days late customers? Adam
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E-sign question regarding myhub
Is there a way to start a lease on PC and then have the customer sign on tablet in Myhub? I had a customer come in to to do a lease with no smart phone, so I completed the lease on my pc. The pc is awkward for the customer to use to sign the lease electronically, so I switched over to Myhub on my tablet to have him sign.…
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How to release the Auction Status (red X), if you forgot to say yes after taking Payment?
How to release the Auction Status (red X), if you forgot to say yes after taking payment?
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MyHub
ditto
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Move-In From Lead to Lease * MyHub
I am having a problem with converting a reservation to a move-in thru MyHub. I have checked all of the options, but it will only let me edit the tenant. Can anyone advise me how to move in a tenant from MyHub please? Second part to my question: After the tenant has been moved in, since there is no access to Letters in…
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myHub Location Drop-down
Hi All, Is anyone else experiencing an issue with the myHub drop down menu for locations? We are supposed to have 6 locations to chose from. Right now the only way to access is to log out and back in under the location code appropriate. And any suggestions for a fix?
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Receive Rent Payment
How can I change the receipting date to prior date. In Sitelink Web edition, I can use SHIFT CTRL P P but it doesn't work in Sitelink myHub. Does anyone know, please help. Tks
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myHub Dashboard vs. Reports Discrepancy
When I log into MyHub and head to the Dashboard, I like to check the ‘Rentals’ (move-in/move-out/net/transfer) numbers. Recently, I noticed the move-in/out/net/txfr numbers on the Dashboard don’t align with any other report I pull from MyHub, regardless of the date settings I use. Can anyone explain the reason for this…
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PCI Compliance
Is anyone overwhelmed by the PCI Compliance application besides me? There are 256 questions in one category and a bunch of IT questions I know nothing about. Is there an IT professional who can help me? I am really struggling with this PCI thing.