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Blocking Customers From Renting Again
Sitelink says it does not have a way to block a customer from renting again that have been evicted etc. They recommended that we should keep a note in customer notes. We have been able to maintain that list and note until technology has taken over and customers began renting at kiosk and online. Customers have been renting…
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JUNE 2017 POLL: Have you tried SiteLink myHub?
Have you tried SiteLink myHub?
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Has anyone tried setting up a tablet for tenants to use while in the office?
Has anyone tried setting up a tablet for tenants to use Kiosk style? If so, what do you do to block certain tenant information seen when you go to make a payment on the SiteLink Hub...or do you? Just curious...thinking about making this option available to my tenants in case my employees are busy with other customers.…
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Game changer for owner/managers.
Take payments, move-in/out, send eLeases from your smartphone or tablet (yes, iphone/ipad too! ). I showed this enhancement at the New Orleans trade show dozens of times, and inevitably the owners who also manage the store were the most excited. I think this is because they are most likely to be performing off hours and…
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Map in myHub?
I've just started using myhub more and more and really liking it thus far! My question is... can myhub display the "Map" of the facility and if so where and how? Thanks in advance!
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E-sign question regarding myhub
Is there a way to start a lease on PC and then have the customer sign on tablet in Myhub? I had a customer come in to to do a lease with no smart phone, so I completed the lease on my pc. The pc is awkward for the customer to use to sign the lease electronically, so I switched over to Myhub on my tablet to have him sign.…
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SUPPORT WEBINAR 8/8/2018! Top 5 Essential New myHub Features - are you up to speed?
A BRAND NEW interactive live webinar on myHub and its top 5 coolest most essential new features! August 8, 2018, 2:00 pm EDT This is a must-see if you haven't already explored the many new important myHub features added over the past year. James Renouf, SiteLink Corporate Trainer, will discuss and demonstrate: Lead to…
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Merchandise Sales in myHub?
Currently, myHub has merch sales within a customer account but not from the home page. Will a Merchandise Purchase option be added for walk-ins?
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Contacting tenants from MyHub
Is it possible to call, text or email the tenant from MyHub?
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Walk Thru Settings
I love that you can do unit checks with myHub but I didn't see any way of changing how many units you can display at a time. It's set to display 100 units at a time. We have multiple buildings at our facility and it would be easier if we could change up how many we can view. That way we can keep units together according…
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SiteLink myHub Adds Day-to-Day Tablet Functions [Press Release]
Go mobile, run your business on tablets, smartphones, PCs and Macs SiteLink, the global leader in cloud-based software and payment processing for storage operations of all sizes, has released a new version of SiteLink myHub, the browser-based companion to SiteLink Web Edition self-storage management software. The…
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A GOOD LAWYER RECOMMENDATION IN THE SoCaL AREA PLEASE
Hi Everyone!! I am in Southern California, and I am looking for a good lawyer to assist with a tenant we are trying to countersue. We actually won in a civil suit she brought against the company, so now we want to countersue. Who (if you use anyone) would you recommend?
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How to release the Auction Status (red X), if you forgot to say yes after taking Payment?
How to release the Auction Status (red X), if you forgot to say yes after taking payment?
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company
for a company as old as this one is and as big as it is it should have a ton more of support and fewer bugs in the system
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Reverse Overlocks?
Will we get the ability to reverse overlocks in My hub? It would be a very nice feature for those of us on big properties.
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How to delete invoice
Hi I made a error while creating the invoice, may I know how to delete the invoice
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Log In History in MyHub
A few MyHub questions I'm hoping someone out there knows... Sitelink has a report that details every time the software is accessed; logging Date/time, Username, Computer Name and IP address (Reports -->Log In History). I was auditing the report, and realized that I didn't see the access from my tablet to MyHub ( MyHub…
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SUPPORT WEBINAR Q&A: Top 5 New Essential myHub Features
Below is the list of Answers to the Questions asked during the August 8, 2018 Support Webinar by SiteLink’s James Renouf. If you missed the webinar you may watch it on-demand here. Q. Will the new Credit Card Virtual Terminal be available in the Web Edition platform? A. The new Credit Card Virtual Terminal was specifically…
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What are some things you CAN'T do on MyHub?
Myhub seems sooo much easier to use. What is the reason a user would choose to NOT use MyHub???
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Swiping DL's to enter tenant information
I've used my credit card swiper to populate the tenant information into SiteLink in the Web Edition for years. Will this capability be added to MyHub, either with a dongle on a tablet or also while using MyHub on desktop PC? :)
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WEBINAR: Getting Started With SiteLink myHub
Learn how to use the entire feature-set of SiteLink myHub, the browser-based companion of SiteLink Web Edition. Boost your efficiency with this free system to rent, take payments, transfer and move out tenants on any computer, smartphone or tablet with an Internet connection. Access and edit your site walk-through in…
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My Hub - SMS Question
Am I just missing it or are you not able to send SMS through My Hub? The only place that I see that you can seen a SMS is in Calls Past Due when you click on a tenant.
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Are you going to fix...
In MyHub Lead to Lease when you click on the Notes box it rapidly flips the window back to the top of the page forcing you to scroll back down to the bottom of the page. I look at a LOT of reservations in a day/week and it gives me a headache so I actually have taken to closing my eyes and then clicking to open the Notes…
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Password box missing
Before I left for 3 wk medical leave after the last update, this is how our login boxes looked like in SiteLink and MyHub. I figured it would have been repaired by now. You have to click the Login box for it to pop up the Password box in Red like you entered the wrong one and only Then can you enter your Password. (Sorry…
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How to update credit card on file using MyHub?
I cannot figure out how to update a card for a tenant using MyHub. Tips anyone?
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Running CRM campaign through My Hub?
Is it possible to run CRM through My Hub? I have a large number CRM to send out and can only send 200 at a time through the Web Edition. I have been running the invoices through My Hub in the background so I can still use Web Ed. But it wont let me click on the CRM in my reminders through My Hub. 😫
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Editing a Walk Thru order and map issues?
We are spending a little more time utilizing MyHub's capabilities when doing walk-thru tours of our facilities. However, our new employee brought this to my attention that the general walk-thru order is a little confusing. I don't like the Walk-Thru portion of MyHub. Yes, it comes up somewhat alphabetically and…
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Who can we contact about the AVS issues?
I had zero AVS mismatches then all of the sudden we have 15. How can we verify the AVS without having to take a payment?
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How do I verify AVS?
We used to be able to verify the address in the credit card section but it no longer gives that option. How can I now verify the AVS?
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Is is possible to process a Move Out Refund in My Hub?
I usually use web edition, but I'm giving My Hub a go as it seems to be much quicker to use. In My Hub I can see a Move Out refund that has been set for a customer, I'm trying to process it - it even highlights when I click on it, but I can't go any further - is it actually possible to process it and send the funds back to…