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How do I pre-authorize a payment?
Some Storable Payments users need to pre-authorize a payment and hold the charge open temporarily before processing the final payment. One of the most common use cases is if a customer rents a truck. You may need to put a hold on the customer’s card while they have the truck, then run the final charge when you know the…
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Storable Payments Transaction Statuses and Funding Times
Transactions move through several statuses between the time you initiate a payment and the time the money is funded to your bank account. The timing of when funds are deposited to your account depends on when the transaction was processed and whether it was a credit card or ACH transaction. Statuses You will see the status…
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How do I find the status of a payment reversal? (Storable Payments)
1. Log into MyHub Corporate Control Center. 2. Click Payments in the menu on the left side. 3. Select Transactions. You will see a list of all transactions and the status of each transaction. Reversals will show up as a negative amount, e.g. (-$50.00), and as a separate line item from the original payment, which will…
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What is the chargeback process for Storable Payments?
What is a chargeback? A chargeback is a disputed charge initiated by a cardholder. A cardholder may dispute a charge they do not recognize or believe to be illegitimate. The process can vary by card brand and issuing bank but in general, the process of a chargeback works as follows: * The cardholder disputes a charge with…
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Storable Payments Deposit Cut-Off Times
Deposit cut-off times Midnight Deposit Cut-Off TimeWe are now offering Midnight Deposit Cut-Off Time as an alternative to the 9:00 pm ET Deposit Cut-Off! With this option, your daily deposit will include payments taken from 12 am to 11:59 pm local time at each of your facilities. This means your deposits will only include…
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Troubleshooting: Transactions made with CC on file failing after changing payment processor
Why are transactions made with credit cards on file failing after changing payment processors? When a merchant changes their payment processor, transactions made to credit cards on file that had been processing successfully can begin to fail. Typically this is because the card information is outdated. The card-issuing bank…
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Troubleshooting: PC charge server error
A few Storable Payments customers have reported receiving an error that reads "PC charge server must be running to process the payment" when attempting to process a payment. The issue is typically that the Firewall on their router or the computer itself is blocking access to the Storable Payments server. How will I know if…
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Storable Payments Fees
Read our article Where can I find my Storable Payments data? for information about where to find the payment processing fees you have been charged. What is the monthly statement billing period? Fees are charged for the previous calendar month with a few exceptions that are noted in the fee definitions below. Fees you will…
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Storable Payments ACH - FAQ
What is ACH? Automated Clearing House (ACH) is a method of transferring funds from one bank account to another using a bank routing number and a unique customer account number. This system is a safe and convenient way for customers to make recurring payments in the U.S. How long does ACH take to clear? Funds from ACH…
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Where can I find my Storable Payments data?
https://www.youtube.com/watch?v=XikXM0WynYI&list=PLKVcQHhV4bF9F3G1uvmn2lY7fHhb9kIF1&index=6&ab_channel=Storable If you upgraded to Storable Payments from another payment processor, you may have used a Virtual Terminal in the past. With Storable Payments, all the functions performed in a Virtual Terminal can instead be done…
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How can I accept payments online? - Storable Payments
https://www.youtube.com/watch?v=ar-uJ7DmR2U You can choose to allow tenants to make payments through your website or the SiteLink Web Template by credit card and ACH. Follow the steps below to set up payment methods to accept online. 1. Log into the Corporate Control Center and navigate to Program Defaults. 2. Click the…
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Storable Payments - Security FAQ
Q: Which users can view Payments information in SiteLink Corporate Control Center? A: If a user has access to the Corporate Control Center (CCC), they can view Payments information for any locations that they have access to. The data cannot be edited and is essentially read-only access. If you are migrating to Storable…
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How do I get started with Storable Payments?
If you have any questions while activating Storable payments, please reach out to our Support Team at 919-703-2300 or paymentsupgrades@sitelink.com. https://www.youtube.com/watch?v=SS-yk1F7kGw&t=240s&ab_channel=Storable To get started with Storable Payments, go to myhub.sitelink.com and log into the Corporate Control…
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How do I activate Storable Payments within SiteLink?
Once you have submitted your information and your Merchant account is approved, you will receive an email from merchantsupport@sitelink.com with instructions for how to activate Storable Payments. Click the link from that email or log into the SiteLink myHub Corporate Control Center. Navigate to Payments. Then, select the…
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Upgrading to Storable Payments from another payment processor
There are a few key differences in your daily workflows to be aware of as well as a few proactive steps you can take to set yourself up for success after you have upgraded to Storable Payments from another payment processor. Refresh SiteLink data after you activate Refresh the SiteLink data on all computers that were…
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Storable Payments FAQ
Congratulations on enrolling in Storable Payments as your payment provider! Storable Payments allows you to process your payments from SiteLink Web Edition and SiteLink myHub. You’ll now have the ability to access your payments information from within SiteLink myHub Corporate Control Center without the need to access a…
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How do I set up recurring payments (Auto-Billing) when using Storable Payments?
https://www.youtube.com/watch?v=2wbBYEGKbsg&list=PLKVcQHhV4bF9F3G1uvmn2lY7fHhb9kIF1&index=5&ab_channel=StorableYou can process auto-billing by receiving a reminder when it’s time to process a tenant’s payment or by setting up Automated Batch Processing and removing the manual step. Set up a tenant for auto-billing Follow…
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How do I process a merchandise purchase for a non-tenant when using Storable Payments
In SiteLink Web Edition Merchandise (POS items) must have been previously set up as an inventory item before you can take a payment for the item. In SiteLink Web Edition, navigate to Merchandise Purchase from the Operations Screen. Select the item, click Add to shopping cart and then click OK. Enter the credit card…
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How do I take a payment for a current tenant when using Storable Payments?
https://www.youtube.com/watch?v=K6e9Wf8zDTQ&list=PLKVcQHhV4bF9F3G1uvmn2lY7fHhb9kIF1&index=4&ab_channel=Storable In SiteLink Web Edition From the Operations page, click on Payments. Locate the tenant or unit you would like to take a payment for and click Next. If the customer has more than one unit, select the unit they are…
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How do I void or refund a Payment when using Storable Payments?
https://www.youtube.com/watch?v=vYfidj16clc Follow these instructions to reverse a payment (sometimes referred to as canceling the payment). SiteLink Web Edition You can reverse payments from SiteLink Web Edition for the location you are logged into. If you have access to the Corporate Control Center and would like to…
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How do I Reconcile my Bank Account and Storable Payments?
https://youtu.be/p42BKkbYGqY To reconcile your bank account and Storable Payments account, log in to MyHub Corporate Control Center. In the left navigation menu, click Payments and then CC Deposits and Fees. Select your start and end dates, as well as which facilities (or all) you’d like to view deposit activity for. This…