How do I correct a payment (before the daily close)?

Ashley_D
Ashley_D Registered User, Registered Moderator, Community Manager ✭✭✭
edited November 2021 in Billing and Accounting


If you have not yet performed the daily close, you can easily make adjustments to payments that have been collected throughout the day.


Log into SiteLink Web Edition and click Adjustments and then Ledger Adjustments.


Click on the tenant that corresponds to the incorrect payment and click Next.

Then click Void Receipt.


If you need to correct the payment for a different amount or refund it using your credit card processor directly, select No to refund. Only click Yes if you need to refund the money back to the customer's credit card through SiteLink. 

Many times it is better to click No for a credit card payment and void it directly in the processor. Voids will release the funds back to the tenant typically by the end of the day, whereas a refund will remove the funds and take 3-7 business days before the refund is returned to the tenant. 

For Cash and Check payments, click No.

Once complete, go to Payments and retake the payment for the correct amount if needed.


Ledger adjustment

If you are unable to correct the payment amounts using the method above, you can enter a ledger adjustment.

Click Enter Ledger Adjustment from the Daily Close screen.



Note: The “Account" selection ties to "Banking" in the Setup menu in Sitelink. This means that you can point to individual accounts if applicable.


1a. Select Paid Out to decrease the amount of deposit.

1b. Select Received to increase the amount of deposit.

2. Enter what you are decreasing or increasing in the Paid To or Received fields.

3. Enter the amount. Users no longer need to enter a minus(-) sign in the amount to reduce the income for the day. This is controlled by the Paid Out or Received selection above.

4. It is not required, but you can add additional information in the Memo field.

5. Click Add to create the adjustment.

Ledger Adjustments will show on the deposit report and are available for review from the Daily Deposit screen as well.


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