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How do I reprint past due letters or invoices? [SiteLink Web Edition]

Ashley_DAshley_D TXRegistered User, Registered Moderator, Community Manager ✭✭
edited November 16 in Basic Operations FAQs


If you need to reprint a letter other than a past due letter or in click here for instructions. 


Reprint a past due letter

1. In order to reprint a past due letter, you first need to reverse the past due notice for the customer/s. 


From the Operations screen in SiteLink Web Edition, click Tasks and Letters.



Click Reverse: Past Due Notice under Select a Task in the top left corner of the screen.


Click the checkbox for each tenant you need to reverse from the list and click Process.


2. Then, select Past Due Notice from the Select a Task menu.

Select the tenant/s you just reversed and click Process.

On the next screen, click Custom and then select Print, Email or Mail Service depending on how you would like to send the notice. Click Process.  



Reprint an invoice


From the Operation screen, click Invoice.


Click the Unpaid Invoices tab and then check the boxes to select the tenant/s you need to reprint. Click Process.




You will then be able to select a delivery method for the invoice. Select Custom and then check the method of delivery that you would like to use.  Click Process when you’re done.



Note: Following these steps to reprocess an unpaid invoice will not create a double charge on the account.


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