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How to enable SMS/text messaging?

Eric_LewisEric_Lewis NCRegistered Moderator, Community Manager, SiteLink Tech Support, Daily Operations Certified, Advanced Operations Certified, Administrator Certified marketplace moderator
edited November 2020 in Advanced Operations FAQs

Before you are able to send text messages through SiteLink, you will need to set up an account with an SMS Service Provider. 

For more information on SMS Providers can be found in the SiteLink Marketplace.

The providers that integrate with SiteLink Web Edition can be found by clicking Setup.

Then click SMS/Texting under the SiteLink Marketplace menu on the right.

Click Setup for the provider that you are using.

Enter and save the provider-assigned account credentials. If you’re not sure of the account credentials, reach out to your SMS Service Provider for assistance. 

Note: The SenderID is an administrative phone number assigned by the text messaging service which is used to originate the text message and is not your facility phone number.

To make sure text messaging is working, send a test message by entering a mobile number in the Mobile Number field and then clicking Send Test Message


When you’ve completed the setup, click OK in the bottom right corner to save and you’ll be able to start sending text messages to your customers.

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