How to use web rates

Ashley_D

A web rate is an alternate rate that you can send through the SiteLink API to display on third-party platforms.

⚠ While SiteLink will send your web rates through the API, your standard rates and push rates (if you are using them and have activated them in Web Template) are also sent through the API. It is ultimately up to the integrator to select which rate they will display. If you are using G5, Automatit, a website provider or marketing platform, you’ll need to contact them to ensure they use the web rate rather than the standard or push rate.

A few quick facts about web rates:

• Web rates can only be modified when they are turned on.
• Web rates are sent through the API and are designated through a channel type as the preferred rate to use, but it is at the discretion of the integrator which rate will actually be displayed (we recommend you contact the integrated platforms you’re using).
• You can modify web rates in SiteLink Web Edition or in Corporate Control Center.
• Your web rates will appear on your reports.

Changing your web rates

1. Access SiteLink Web Edition and access the Company tab.
2. Click Modify Units.
   
   
   
3. Click the Batch Edit Web Rates button on the right.
   
   
   
   
4. In the upper right corner, you’ll notice four options. Select the option you’d like to use and edit your web rates to your preference. Your options include:
   
   Use standard rates for web rates (Web rates off): This option will be selected by default. It will ensure that the standard rate takes precedence when passed through the API.
   
   Lower web rates below standard rates by fixed amount: By selecting this option and entering a value in the field to its right, you will create web rates that are a specific amount less than the standard rate for that unit group.
   Example: If you select this option and enter 10.00 for a unit group for which the standard rate is $100, the web rate for that unit group will be $90.00.
   
   Lower web rates below standard rates by percentage: Selecting this option and entering a value in the field to its right will create a web rate that is a specific percentage below the standard rate.
   Example: If you select this option and enter 25 for a unit group for which the standard rate is $100, the web rate for that unit group will be $75.
   
   Set web rates directly by unit groups: Selecting this option will allow you enter a custom amount to use as your web rate for each unit group. With this option selected, you can enter a new value directly into the table in the New Web Rate column.
   
   
   
5. After you’ve selected your web rates, click OK to save your changes.

Ensure your web rates are seen by integrated platforms

Even though your web rates will be sent through the API once you’ve set them, there is an extra measure you can take to ensure that web rates are available as intended to integrators that you use:

1. Access Corporate Control Center.
2. Access your Rules: Websites, Call Centers and Kiosks settings in the Websites, Kiosk and Call Center section of Site Setup.
   
   
   
   
3. Select the location you’d like to edit and click Next.
   
   
   
   
4. At the top under the Move Ins and Move Outs heading, ensure that the box next to Use the push rate at move in when available is not checked.
   Why? If this box is checked, the push rate is passed through the API. If you are not sending push rates through the API, it is more likely that the web rate will be picked up as the integrator doesn’t have as many rates to choose between
5. Click OK to save your changes.
   

How reports are impacted by web rates

Now that you’ve added web rates to your software, your reports will reflect them. Any SiteLink report that gives details about your standard or push rates will also now display web rates. If you are not using web rates, the Web Rate column will be blank. The reports that are affected include:

• Price List
• Vacant Units (at export)
• Rent Roll (at export)
• Occupied Units (at export)