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How do I process a merchandise return in MyHub?

Jessica_CommunityJessica_Community NACommunity Manager
edited September 10 in Basic Operations FAQs

To process a merchandise return:

  1. In the Operations menu on the main page of MyHub, click the Merchandise dropdown.
  2. Select Merchandise Return.

  3. On the next screen, select the receipt you’d like to refund and click Next.

  4. The payment receipt will appear. At the bottom, click Select items to refund.
  5. On the next screen, use the + button to select how many of each item you need to refund. Then, select the refund method.
    We recommend refunding the customer using the same payment method that the customer used to make the purchase. For example, processing the refund to a card when the customer made a purchase with cash is not recommended.
  6. Enter a reason for the refund.
  7. Click Submit.
  8. A confirmation will open. To proceed with the refund, click Yes.

A receipt for your refund will generate that you can print out to gather signatures.

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