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How to resolve the "SiteLink detected a database consistency" error

Jessica_MJessica_M NACommunity Manager ✭✭
edited December 2019 in Basic Operations FAQs

If you receive an error message within SiteLink stating “SiteLink detected a database consistency error,” it means that your local database will need to be reset before actions like auto billing can occur. To reset your local database, please follow the instructions listed below.

  1. Close SiteLink. 

  2. Re-open SiteLink.

  3. From the log-in screen, click Maintenance.



  4. On the next screen, click Reset Local Database.



  5. Once you see the pop-up message that says “Deleting local data was successful,” click OK.



  6. Click Back.



  7. Log back in to SiteLink.

After you’ve completed these steps, the issue should be resolved.

For up-to-date information regarding phone support, email support, servers status, and recent issues please visit the SiteLink Services Status page and SUBSCRIBE NOW:
https://status.sitelink.com/

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