Storable Payments 2021: What's new

Ashley_D
Ashley_D TXRegistered User, Registered Moderator, Community Manager ✭✭
The following is a list of improvements released for Storable Payments. Be sure to run a live update to apply these changes as they become available.

July 27, 2021

One-Time ACH payments

We have added the ability for Storable Payments customers to accept one-time ACH payments from tenants. Please note: One-time ACH payments are not available for non-tenants (walk-in merchandise sales, reservation fees, etc).

You can learn more about accepting ACH payments in our article: Storable Payments ACH - FAQ.

Payments data is now available in myHub SiteLink Web Edition

We made the Transactions and CC Deposits and Fees pages available in myHub SiteLink Web Edition so that you can view that data for any sites you have access to without logging into the myHub Corporate Control Center.

This change makes managing credentials for myHub Corporate Control Center easier by giving you all the payment information you need to do your job in myHub SiteLink Web Edition. It also makes it simpler for you to check your locations' transactions without having to switch between site logins.

You can find the new pages by logging into SiteLink Web Edition on myhub.sitelink.com and selecting Storable Payments from the menu on the left. 


More information about the data that can be found on these pages is available in our article: Where can I find my Storable Payments data.


July 13, 2021

Preparation for EMV payments

We’re excited to announce that we will be releasing EMV (chip) payments to Storable Payments customers in the upcoming months. We don’t have a release date just yet, but we will keep you informed as we finalize our timeline. Accepting EMV payments decreases the likelihood that you could be held liable for chargebacks because the chip technology cannot be copied like magnetic strip cards. 

In preparation for this new feature, we’ve made a few changes to SiteLink Web Edition. 

We’ve removed the credit card brand options from the Payment Method drop-down menu and consolidated those options under Credit Card Manual. Please select this option for all manually entered credit card transactions.


Refunds shown in the NSF section of some reports

We resolved an issue that was causing refunds that took place after a daily close to be included in both the Refunds and NSF section of the Management Summary and General Journal Entry reports.


June 29, 2021

Missing invalid credit card error

We resolved an issue that was causing a confusing experience for Storable Payments customers when attempting to save a new credit card on file if invalid credit card information was entered. You will now see an error message if the credit card information is invalid so that you can correct it and save the card on file successfully. 


Error when processing a payment with a card on file 

We resolved an issue that was causing some Storable Payments customers to receive an Invalid Credit Card Number error when attempting to process a payment with a card on file.


June 22, 2021

Required AVS and CVV information

We have made the Billing Address, Postal Code, and CVV fields required for any credit card payment that is not swiped or processed by Auto-Billing. This requirement aligns with industry best practices for fraud reduction and can help decrease credit card decline rates. Manually entered transactions are more likely to be approved and run successfully when both the tenant’s address and CVV are submitted. These fields will also be required when entering a new card on file.

 

If the tenant’s Billing Address is the same as the Tenant Address on file, you can click Auto-fill with tenant address to fill in the postal code and billing address fields. 


You will still be able to process Auto-Bill payments without the customer’s Billing Address however, collecting that information helps reduce decline rates. We have created a report in SiteLink Web Edition to let you know which Auto-Bill customers are missing a Billing Address on file. You will see a reminder called Missing AVS Information directing you to this new report. Tenants will be removed from the list as you collect and enter their billing address. 


Additions to the Transactions report

We added new columns to the Transactions report that display the tenant name and unit name for each transaction. We also added pending terminal transactions to make daily reconciliation easier. You will see this new information on both the Transactions page in SiteLink myHub and the Transactions report export.


Auto-void notifications

We resolved an issue that caused notifications to fail when payments were auto-voided.


May 18, 2021

Lead conversion error when a card is on file
We resolved an issue that was causing errors when moving in leads when a credit card was on file. 

Processing ACH Auto-Bill 
We resolved an issue that was causing ACH Auto-Bills to fail when processed through some workflows. 


May 4, 2021

Update credit cards from Ledger Settings

We have enabled the ability to update credit card information from the Ledger Settings screen in SiteLink. 


Refunding reservation fees

We fixed an issue that was preventing Storable Payments users from being able to refund a reservation fee. 


April 6, 2021

Clarified credit card decline messages

We clarified credit card decline messages for Storable Payments customers to help you know what your next steps should be and prevent multiple declines. You will now see the message "Payment could not be processed. Please update the card information or try a different payment method." so that you know to try a new payment method instead of attempting to run the same card information again.


March 23, 2021 

Refunds to credit cards during move-out

We have added the ability to refund money directly to a tenant’s credit card during the move-out process. There are a few security measures in place that you should know about that help prevent fraud when issuing a refund to a credit card:

  • The card you are issuing the refund to must have been used at your facility previously and processed by Storable Payments. 

  • You cannot refund more money to a credit card than has been spent at your facility and processed by Storable Payments. If you have recently switched to Storable Payments and need to issue a refund for an amount greater than what has been processed through Storable Payments so far, we recommend issuing a check to the customer.

  • You cannot refund more than the calculated refundable amount based on the tenant’s ledger.


Midnight Deposit Cutoff

We are now offering Midnight Deposit Cut Off Time as an alternative to the 9:30 pm ET Deposit Cutoff! 

With this option, your daily bank deposit will include payments taken from 12 am to 11:59 pm local time at each of your facilities. This means your bank deposits will only include transactions from a single calendar day. Please note that with a midnight cut-off time, deposits are currently funded 3 days after payments are taken instead of the 2 day funding time you get with 9:30 PM ET deposit cutoff. 

If you would like to switch to Midnight Deposit Cut-Off with 3-day funding or if you have any questions, your account administrator or merchant owner can let us know by replying to this email or giving us a call at 512-886-1840.



February 23, 2021

Update Credit Card Expiration Date without re-entering the card number

We made an improvement that enables Storable Payments customers to edit the expiration date for a credit card on file without needing to re-enter the card number or other card details. 

New ACH Funding Time

We are now able to fund ACH payments in two days, which matches the funding time for Credit Card payments. Storable Payment customers will now see ACH and credit card transactions aligned in the same deposit.

Mobile-friendly updates in myHub

We made the layout of the Fee Details and CC Deposits and Fees pages in myHub mobile-friendly so that you can more easily reference transaction information from anywhere.


February 9, 2021

Transaction list totals

We added a Total Processed Amount to the Transactions List in myHub when filters are applied.

 

Deposit Details Summary information

We changed the way that the summary information on the Deposit Details page in myHub is displayed to make the information more prominent and easy to use.

 

Mobile-friendly updates in myHub

We made the layout of the Transactions page in myHub mobile-friendly so that you can more easily reference transaction information from anywhere. 


January 26, 2021

Bank deposit facility descriptors

We added a way to identify which Storable Payments deposits are related to each of your business locations. If deposits from multiple locations are made to the same bank account, we can now add a descriptor to deposits that will show you which location each deposit comes from. If you would like to set up descriptors to help you differentiate between deposits, please reach out to our support team at [email protected] or 512-886-1840.


Location code added to Bank Information screen

We added Location Codes to the Bank Information Screen in myHub to make it easier for you to see the Storable Payments activation status for each facility on your account. This will be especially helpful to you if you have additional locations to activate on Storable Payments. 

 

Credit card payments made through Web Template

We fixed an issue that was causing some credit card payments made through the Web Template to be automatically voided


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