SiteLink 2021: What's new?
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October 19, 2021
Batch processing improvements
We’ve made changes to our batch process automation so overnight tasks process more efficiently and timely. These improvements should result in automated tasks completing earlier in the day.
Discount setting changes
We've added discount setting changes made in SiteLink Web Edition and SiteLink Corporate Control Center to the Exceptions report.
Deleted unit types
We resolved an issue that caused deleted unit types to show in the Add Units dropdown in SiteLink Corporate Control Center.
Adding shapes to the map
We resolved an issue that caused an error message when adding some shapes to the map.
Move Out/Transfer report export
We resolved an issue that caused incorrect dates to display when exporting the Move Out/Transfer report.
We resolved an issue that caused an incorrect move-in rate in some situations if there were multiple discounts applied.
Rented units on the SiteLink myHub map
We updated the map in SiteLink MyHub so units that are both rented and reserved display as rented.
We resolved an issue causing an error message when attempting to make changes to a kiosk setting in SiteLink Corporate Control Center.
We resolved an issue that allowed expired discounts to be applied to current move-ins.
October 5, 2021
We resolved an issue that caused units marked as Exclude from Website to show as Available Online on the Exceptions report.
We resolved an issue that prevented some users from applying a refund in some workflows.
Unit Setup user permissions
We resolved an issue that allowed users access to Unit Setup who didn’t have permission.
September 21, 2021
We resolved an issue with the Discount Report that caused discount data not to display for moved-out tenants.
Add or Edit Discounts
We resolved an issue that made the Currently Used function in the Add or Edit Discounts screen unresponsive.
August 24, 2021
Lead-to-Lease required fields
We resolved an issue with some required fields in Lead-to-Lease to make it clear that they're required.
August 10, 2021
Missing Keywords in NSF emails
We resolved an issue that was causing several keywords to be missing from NSF emails.
Incorrect tax when moving in from the map
We resolved an issue that was causing additional tax to be applied to the unit price when moving a tenant in from the map for some customers.
Quoted unit rate doesn’t carry over
We resolved an issue that was preventing the quoted rate of a unit from carrying over when changing a reservation to another unit of the exact same size, type, and attributes as the reserved unit.
July 27, 2021
Rent Roll Report
We resolved an issue that was causing the Rent Roll Report to incorrectly show 0 Days Vacant for all units.
myHub reports on Apple devices
We resolved an issue that was causing customers to be unable to scroll past the first page of any reports in MyHub when using an Apple device.
Email referencing gate code generated when Withhold Gate Codes for Online Move-Ins is selectedWe resolved an issue that was causing tenants to receive an email indicating that they could log in online with their gate code, even though Withhold Gate Codes for Online Move-Ins was enabled.
July 13, 2021
Corporate discounts permission error
We resolved an issue that was causing some users who have permission to edit corporate discounts to receive a permission error when trying to edit corporate discounts.
Unit setup permission
We resolved an issue that was causing users without Unit Setup permission to be able to mark units as unrentable.
Discount plans based on unit occupancy
We resolved an issue that was causing discount plans to be available that should not have been, based on the unit occupancy threshold defined for the discount.
June 22, 2021
We’ve made infrastructure improvements that will help updates run more smoothly when they’re released.
Slow load times
We fixed an issue that was causing slow load times for SiteLink Web Edition for some customers.
May 18, 2021
Payment History in myHub
We resolved an issue that was causing the Payments History report in myHub to display blank.
Tenant email receipts after overnight batch
We resolved an issue that was causing tenants' receipt emails to fail after the overnight batch.
General security improvements
We made security improvements to SiteLink myHub.
May 4, 2021
Enhanced reporting about setting changes
We have made enhancements to the Exceptions Report that enable you to track configuration changes in your software. The new columns provide you with details about when a setting was changed, who made the change, what the new setting is, and what the previous setting was. You can find additional details in our article: Where can I find a record of changes made to SiteLink settings?
April 6, 2021
Prorated insurance pricing
We fixed an issue that was causing prorated prices for Insurance policies started through the SiteLink API to be incorrectly applied to future months.
Changes not saving in the myHub Walk Thru
We fixed an issue that was preventing changes made in the SiteLink myHub Walk Thru from being saved.
Tenant Move-in in SiteLink myHub
We fixed an issue that was preventing required tenant information from populating during a new move-in and also showing an error saying "must input required information" after manually inputting the information.
AVS information for tenants on Autobill
We fixed an issue that was preventing AVS from being checked for some customers on Autobill and therefore preventing AVS information to be included when payments are submitted.
ACH Autobilling setup
We fixed an issue that was preventing customers from setting up ACH Autobilling for tenants through the API if the tenant did not already have billing info on file.
We fixed an issue that was preventing tenants from paying for multiple units simultaneously through the API with a masked credit card.
March 23, 2021
More customizable user permissions
We are making user permissions more customizable so that you can better align user roles with your business needs. You can now choose whether each Security Level has permission to Add, Edit, or Delete Employees, Discount Plans, Forms, and CRM Campaign Schedules. For example, you may want the Site Manager Security Level to be able to add and edit employees but not delete them.
If you would like to customize the new settings, navigate to Security Levels from either SiteLink Web Edition or Corporate Control Center.
Select the General Setup tab and the Security Level you would like to make adjustments to from the drop-down menu. Check the boxes for permissions that you would like included in that Security Level or uncheck those that you would like to remove.
Please note: To maintain current behavior and program access, existing employees will retain their previous level of access to the Employees, Discount Plans, Form Setup, and CRM Schedule screens (full or none) until adjustments are made to the Security Levels to refine those permissions.
User level permissions
We fixed an issue that was causing User level employees to be able to make changes to higher security level roles (Administrator, Site Manager, etc).
Recurring charges set to 0 incorrectly added to invoices
We fixed an issue that was causing recurring charges that were set to 0 in Ledger Settings to be included on invoices.
MyHub UI fixes on mobile devices
We fixed several issues with the way the map was being displayed in myHub on mobile devices as well as the way some icons were being shown on mobile.
Potential security risk
During our scheduled 3/23 update, we identified a potential security risk that was introduced as part of the update. The issue could have caused customer data to be exposed within the software unintentionally. Rest assured that this data would not have been visible to anyone other than authorized users of your software. As a result, we deployed a second update to resolve the issue.
February 9, 2021myHub improvements
We made a number of improvements to SiteLink myHub including new shortcuts, text updates, and the ability to toggle the Autobill modal by Payment type.Autopay Failures Report
We fixed an issue that was preventing some Storable Payments customers from receiving the autopay failures report after Auto Batch billing was run.myHub map colors
We updated the myHub map colors to match the map colors in SiteLink Web Edition.
January 26, 2021myHub Credit Card Masking
We fixed an issue that was preventing consistent credit card masking in myHub. SiteLink is not aware of any unauthorized access or use of data in connection with the item addressed in this update.Batch processing false failures
We fixed an issue that was causing batch summary emails to indicate that some transactions had failed when in fact they had been processed successfully.Online Move-ins using Firefox
We fixed an issue that could cause eSign lease creations to fail during online move-ins using Firefox.
January 12, 2021Credited Insurance charges
We fixed an issue that was causing credited insurance charges not to show as paid in the General Journal Report.Lease formatting issues
We fixed an issue that was occurring during the conversion of specific RTF forms to PDF e-leases and was causing formatting issues in the e-leases.
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