How Do I Complete Voids And Refunds In The Virtual Terminal? [SiteLink Merchant Services] [FAQ]
I am logged into the terminal but I can't seem to figure out how to process a void or refund, what is the process?
SiteLink Technical Support Answer
Once you have logged into the virtual terminal, click on the Transactions tab. You may then search for the transaction you wish to void or refund by using the cardholder name, date range, and amount. To search by the last four digits of the card, select Advanced Search and choose Card Number in the search dropdown box.
Once you find the transaction you need to void/refund, simply click on the appropriate action in the Actions column to the left of the transaction: click R to refund, or V to void. Voids are only available on the same day the transaction was run. Then, click Submit Transaction.