When Is A Signature Required With A Chip Transaction? [SiteLink Merchant Services EMV] [FAQ]
Does the tenant paying with a chip card have to have PIN and/or sign the receipt?
SiteLink Technical Support Answer
Although chip cards that require a PIN will be the norm, some may be configured to allow for a signature. From the merchant's and cardholder's perspectives, nothing changes. The card must remain inserted in the terminal during the entire transaction. If a chip card is removed prematurely, the transaction will be canceled. The terminal determines whether a PIN or signature is required, and the employee simply follows the prompts. When a signature is required, a signature line is printed on the receipt for the customer.