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How can we move a new tenant in with out having insurance added. The box has permant check mark. we unchecked the insurance last week with sitlink techs in set up but the problem is not remedied 

I had a tenant who wanted to increase their ins. plan recently. I was able to cancel the existing policy with no problem. When I tried to select the new plan, I received an error message stating that I could not apply insurance to a unit with a plan in place. There is no plan in place. Sitelink says there is no fix. I have…