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credit card declined - never seen this reason before.
I have a tenant with two units. She has been paying the units with the same card for almost a year. Suddenly when I try to run the payment it is being declined. I even tried running the payments separately and it stills declines with this reason code: Msg: Payment failed to process: Payment could not be processed. CODE:…
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Password for Update Charges for All Tenants
What password is needed after using the short cut key to unhide the update charges for all tenants button?
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Disable Past Due Events Report
I'm looking for a report that shows which tenants have been Disabled for Past Due Events. I saw a very old, similar post that said to run the "Rent Roll" but the field I'm looking for "bDisablePDue" is not showing up . Can anyone please assist? Thank you
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Card Payment Manual removed from Customers bank 3-4 times
While manually processing card payment got warning SL has detected error. Check payment history or receipts. No evidence of payment. Now tenant is saying payment was taken out of account 3 or 4 times Emailed support and no response. Now I see a Storable Payments update for tomorrow. HMMMMM I AM NOT HAPPYTHIS IS NOT…
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Using SMS to Communicate Gate Hours
Hi Folks, Our gate hours are from 6A-9PM and we are using PTI Storelogix + Sitelink. For tenants who are "on-site" say after 8:30pm and for those who additionally enter the site, we would like the automation of having their mobile number in the database be pinged as a friendly reminder that our facility will be closing in…
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Exciting News: Storable's New Look, Same Commitment to You
At Storable, our mission has always been to help storage operators like you run better businesses. Today, we’re thrilled to announce an exciting evolution of our brand that reflects this commitment—and positions us to serve you even better. You’ll still have access to everything you know and trust—just with a fresh, new…
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I have a tenant that has two units
I have a tenant that has two units, one for herself and one for her father. When I print the receipt, it shows unit 193... The father is mad because it doesn't show the second unit, even though it does in the lower half. If I go into the payment screen next time he pays, and click on one unit and apply that payment, he…
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certified notice posting
Does anyone post rent increase notices on units
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Military Tenants?
Has anyone found away to show that someone is in the military in Sitelink?
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Abandonment
OK so I have a lady who has moved out and has let me know that she cant get the rest of her things and that we can do what we want with them. I do have this in writing with the date. (abandoning her things). So my question is what is my process? Can I auction? If so what are the steps in this predicament? If it is an…
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Introducing the SiteLink Approved Answer flag and badge!
Today we're excited to introduce the SiteLink Approved Answer flag... ...and badge: If you see the SiteLink Approved Answer flag on a post, that means tech support has reviewed and given the answer the thumbs up. The post will also be tagged so you can find all the approved answers in one place. The user is also awarded a…
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Emergency after hours phone number
How do you handle emergencies that happen after your office is closed? I thought the call center (Open Tech) was supposed to call the onsite manager if a customer has an emergency. My office closes at 5PM, the facility closes at 9PM. Our company does not supply us with a cell phone or phone number for emergencies. I am…
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Any one out there with a solution to the on going credit card processing fails?
I just hung up with level 2 - spoke with Luke. I have never known anyone to respond so apathetically to an issue. We have several customers who's cc payments are being declined for "Generic Declines". Yesterday's excuse from Sitelink was the customer needed to remove and re-enter their info in order for the payment to…
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Updating Credit Card expiration dates: what changed??
In the past when someone is updating their expiration date they have confirmed the last four of the card and given me the new expiration date and security code. In the last two months, I have found that their card is declining and I have to call them and get the WHOLE number now. Started happening after the last update.…
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Is it possible to put a second door number in SiteLink?
We have many units that are 25' or 30' with a door on each end. It would be helpful to both tenants and staff if we could list the second door number. Is this possible? I have tried but it does not look like Site Link allows.
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How do you delete a scheduled auction in SiteLink?
We have a bunch of units listed under the Schedule Auction task that are obsolete. Either the tenant moved out or the auction never took place. These tenants are NOT listed under Reverse Scheduled Auction. I want to get them off my Reminders list. In other words, I want to just delete the auction event for those tenants.…
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Removing ACH Get Returns for reminder list.
Would anyone know how I would remove ACH Get Returns of the reminder list? It shows I have one to do, but I have no idea how to clear it out.
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Tell me about your experience with Storable/Access
Our software/hardware on our gate system is getting dated and we are currently trying to make the best decisions going forward. We are currently with PTI which is interfaced with Sitelink pretty well. As we move forward we are considering a newer system with PTI but also are interested in the Storable/Access system. It…
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E-sign receipts / Chargebacks
I'm a long-time user of SiteLink; before Storable, before Web Edition... long time (since 1999 I believe). Technology has allowed for immeasurable advances in paperless transactions, convenient and green payment and rental processes. Yet Storable lacks one significant feature that is costing us thousands of dollars…
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Unable to connect to Web edition?
Is anyone else having issues logging into Sitelink Web? It's giving me an error message saying unable to connect to internet. We have internet working on our end. @storable_support
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Data Fields
Our invoices have sections in the setup like Due Date <Invoice.DueDate>Unit <Invoice.Unit> the items in <> being the call on the data which are filled when procseed to the customer. In our emails that go to customers with the invoice attached we have Dear <Tenant.FirstNameGreet>, <> the data field again for customers and…
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Any tips for getting a response from Billing or sales?
We have been trying for over a month to add a new satellite location, I can't get sales or billing to call us back or respond to emails. Anyone have a tip on how to get a response. If you call tech support the just say they will send them a message.
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How do I REPRINT a MOVED OUT RECEIPT?
A Tenant was moved out by an employee, and they did not print the MOVED OUT RECEIPT, How do I go back in to print this?
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How do you link an email to a PDF file?
I have two problems I'm trying to figure out, both related to the link between an email and a PDF file. (1) We have a couple of standard notices, such as the "Move Out Receipt" and the "Rental Rate Increase Notice," that are linked to the email for past due notices. Every time we want to send out one of these notices, we…
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New employee log in and password
Where do we get the new employee started?
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Identification
Hello all, what types of ID do you accept other than a valid driver license? If accepting passports do you also require a utility bill in their name or lease? what address would be used if accepting a passport? Are there any new scams?
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Report to see future move ins?
I can't seem to find a report that shows which of my units have a future move in date / reservation. Which report best shows individual unit #s and dates of upcoming move ins? thank you
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Feature Request Collective Submission
SiteLink states that their only basis for considering new features is the frequency of requests made for a particular feature. This is unwise considering that even if a request is addressing the same problem, it may not be the same "feature" requested to solve it- if a request is even made at all.. So I wanted to try…
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Keep it simple locks
question about Keep it simple locks, are they worth it ? what is the feed back on them
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How is a next payment due date changed?
On the unit notes one of our tenants paid to date is incorrect. How do we make a change to reflect the correct date. It shows paid to 2-28-25 and should be 3-31-25.
Thank you.