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Gate Access
Looking for feedback on Sitelink Gate Access. We have used Sentinel since 1993. The keypads aren't available any longer. And the software we have is no longer supported. I understand the company has gone through many changes in the last several years. If you use something other than Sitelink or Sentinel Access I am open to…
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Returning Deposits via Credit/Debit Card
SiteLink won't allow a refund to a credit card unless the card was on file and used before. We want to know how we can process refunds for security deposits to a new or updated card at move out?
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ACH Get Returns showing errors
Trying to run ACH returns and getting this message: I restarted my computer, cleared my data and cache and still getting this response anyone else? If you can't read it i had a time trying to figure out how to copy and paste a screenshot! It says I need to refresh.
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Refund Accounting
Good morning, I am try to understand how Sitelink make the accounting for the refund, went we have a prepayment from the tenant, somebody can help me with this.
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Latest issue regarding Microsoft Authentication Standards
Earlier this week, SiteLink web edition stopped working with Microsoft O365 due to the deprecation of basic authentication methods. After reaching out to the support team we were told that migration to another email service is the solution and to call Microsoft support and ask them to change it. I can tell you with 100%…
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Does Sitelink have the ability (or could it be added) to charge a fee for 'printed/mailed' documents
With the high cost of postage, paper, ink and envelopes plus the additional labor required to mail notices, seems like it is time to require tenants to give an email address. This could probably be accomplished by charging extra for mail. This would apply to all notices, late fee letters, rent increase letters etc. It…
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Failure - Verify if payment was processed before retrying
I just started getting this error every time I try to take a credit card payment (existing and new rental). So far the payments have not been going through. This only happens with SiteLink Web Edition and not MyHub. I've tried running Live Update but the error persists. Any thoughts on how to resolve this?
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Locking multiple tenants out of gate
Is there a way to lock multiple tenants from accessing the gate at once with one click, like when you overlock? I'm having to go in and manually one at a time lock them out of gate.
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How to disable ACH or taking a check for a tenant
when a tenant has multiple nsf checks I want to be able to disable taking a check from them or them being able to do a ACH transaction on-line Is there a way?
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AVS Eyesore
Dear @storable_support, When will the AVS mismatches be removed from the Reminders? It's been months - dare I say years - and they haven't fixed the issue. Can't you simply remove them from the Reminders? Thank you.
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How to add Predefined Messages to "Send SMS Message"?
I'm at a lost on trying to create Predefined Messages.
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How to make SMS visible in forms?
I'm going to be using SelfStorageSMS. I have finished setting everything up and waiting for our number to receive carrier approval. IDs are posted in the SMS setup and verified. I'm trying to make the SMS appear in Company > Forms. It is not.
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How can I modify one size of a group of units in a full batch?
Back in 2016 someone set my site up backwards in that they listed units by width and length backwards, i.e. 10x5, when they are actually 5x10. How can I choose all my 10x5's and change them to 5x10's? I know I will probably have to reconfigure them on my map too.
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Online payments when a tenant is past due
Is there a way to change settings in sitelink so that when a tenant is past due by 2 months they can still make a payment. My tenant wanted to pay the full balance online but it didn't let her because she was past due 2 months and was denied and it said to contact the office
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Multiple Logins
When can sitelink make it available for one login?! You would think that sitelink would have the ability to make it where you could login one time and then select your locations, as you can do from the mobile app. This new password set up is no different than when you typed in the location and password before. Time wise…
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Is there a way to EDIT proof of insurance without canceling?
Am I missing something? Tenants are updating their expired proof of insurance and the only method I am finding is to cancel proof entirely click on OK, click on the next OK, say yes to taking another payment, go back into the tenant insurance section, and create the policy number and all of the info again. Why can't I just…
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Is there an auction solution?
Florida Statutes require a 75-day auction process from providing
late notice to auctioning the unit. On
Day 38 of the process, we drill the lock and take pictures. This is our first time to see what’s in the
locker. We find everything from a full
locker to a locker with one or two items in it. Last week we found a unit…
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Proof of Insurance
We are trying to add the tenants Proof of Insurance. Once we fill everything out the info required on the right we click "Create New Proof". Select Okay. Select Okay to complete Transaction. After refreshing the application we go to check to see if the information is saved. It's still blank. How do you create a New Proof?
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New Lease Pushed Out to All Existing Tenants Anyone?
Any operators who have pushed out a new lease to existing
Tenants? We are planning to do so
(already have new renters using the new lease) but need to get everyone on the
new Lease. I would love to understand
pros/cons/best practices from what your experience was in doing so. Thanks,
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SiteLink short cut codes
At one time I had a page of short cut codes to use when in the payment screen, one was to change to layout of the Edit Charges & Payments screen. Can anyone provide that list or tell me where I can find it?
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Tenant's Own Insurance Update
Can anyone tell me if there is an easier way to update a tenant's insurance. The way I know-even if I only need to change the expiration date on their policy is to cancel the proof, complete the transaction, go back in, put the exp date, policy #, insurance carrier, and amount of coverage all over again, then complete the…
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Internet Speed
What internet speed is recommended for SiteLink? Our SiteLink always seems to be so slow.
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Sitelink Down
Sitelink updated, came back with no password section on login, hit login button password field appears, enter password error comes back "the program encountered an error and needs to close"
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How do I set up default insurances for unit types?
We just got set up with an insurance provider, but I don't see anyway to set default insurance coverages for different unit types. Sitelink explains how to do it here: https://storageforum.sitelink.com/discussion/3058/how-do-i-set-up-insurance-default-settings but I'm missing the Set Defaults button. Has this changed or…
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How do I attach my webcam so that Sitelink Recognizes it for photos?
I have a Logitech webcam installed on my desktop computer running windows 10, and when I click on the webcam in sitelink photos, it says "attach your webcam and click start". I am missing what it takes for SiteLink to locate the camera somehow.
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Out for Signature ghost
Using web edition, we have two Out for Signatures on our reminder list, however, there are no Awaiting Manager's Signature, Out for Tenant's Signature, Completed, Voided, etc. that would prompt having two on the Reminders section. How can it be cleared?
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Future Rental How to Process Welcome Letter in CRM
Occasionally we process a move in with a future rental date. How do I trigger the Welcome letter to process immediately following the transaction? Also is there a way to activate the gate code at this time? Thanks Julie
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Batch Report Processing~who is it for?
Every morning we run batch report processing with pre-checked forms that a former manager with our company set up when we got SiteLink. It prints a whole report, we put it in a drawer and then move the drawer to archives at the end of every month. Every year we send the 3 year old archives to shredding. I'm trying to save…
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Autopay set up/new customer
Hi! Is anyone else's tenants having trouble setting up auto pay today? Our tenant tried 3 times online. Finally she came into the office and I did it from here for her.
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How do I REPRINT a MOVED OUT RECEIPT?
A Tenant was moved out by an employee, and they did not print the MOVED OUT RECEIPT, How do I go back in to print this?