-
Meet Agent Assist: The Chatbot Made Exclusively For Self-Storage
The self-storage industry’s most advanced website chatbot is now available on Sitelink! Convert more leads, reduce overhead, and provide a modern tenant experience with Agent Assist, the AI-powered rental agent that works 24/7. Agent Assist is your solution for:* Increased website conversions * Enabling tenant self-service…
-
Rate Increases on tenants with permanent discounts
How do you explain a rate increase to your tenant that has a permanent discount, because SL drops the discount and rounds up the rate. I have been telling them that the new rate is a percentage of what they had been paying, so they are still getting the discount because of this. However, as the years go by and rate…
-
Reporting vacant units
Hi! We use the human method of reporting vacant units, which means we have to rely on the knowledge and memory of staff to do lock checks and come back and report the units that were found vacant. This has proven to be extremely difficult with trainees. They don't report the correct unit, and then office staff moves out…
-
Reservation notifications
I was told SiteLink (Storable) cannot add multiple phone numbers for reservation notifications. Has to be one number and one email address. Is there no means to be able to get text notifications either? Our company has one office phone and the owner and two employees. We aren't open on weekends, except when reservations…
-
Storable Website Rentals -Phone Number-Sitelink User
When renting online the PHONE number area, why does this number only filter to the Primary and not to the Mobile? It seems in today's world most people would have a mobile over a primary number. I would like to see the either the Mobile only filled in verses the Primary only filled in or have them both filled in. We will…
-
New Move-In Update
Anyone else having issues with customers trying to move in after the update?
-
Sitelink email defaults
Is there a way to turn off Sitelink sending a copy of EVERYTHING I send to tenants, to my property Gmail account? We don't really need a copy of every invoice/receipt or marketing communication sent to almost 300 units. I see in eSign setup that I can request a BCC be sent, but nothing in email setup to select or eliminate…
-
Discount Plan (special) pushed to website??
I added a discount plan for 3 mos at 50% paid in full in sitelink as I usually do about 1 hour ago....Our storable website is not showing the discount yet. How long does it take to show up on the website?
-
Is there an upgrade to the Sitelink Web Edition - Standard? And if so, how can it be obtained?
We are currently trying to link our current Sitelink Web Edition - Standard, to our accounting software, Xero through Excel. I was told this cannot be done as Xero is not on the existing platform. Our next step is to seek an upgrade of the current software in order to facilitate Xero. I will appreciate any help on this.
-
We never used ACH through Sitelink. Why is it showing up in reminders today?
Showing up in reminders today for 1st time in all our properties. Is this part of the update they did? How do we get that turned off?
-
When several units are rented same day by same person
When a new tenant is moving into several units is there a way to do the move in for the combined units or does it have to be individually? Same size units and same price...
-
How to reserve a unit on sitelink
Hello,
What are the instructions as to how to reserve a unit on sitelink?
Thank you.
-
e-Contracts not opening?
Every time I would like to open a tenants e-contract the document does not open and gives us an error message that says it is due to it not being a supported document or it has been damage. Any help would be appreciated.
-
Removing ACH Get Returns for reminder list.
Would anyone know how I would remove ACH Get Returns of the reminder list? It shows I have one to do, but I have no idea how to clear it out.
-
Online payments with multiple units
I have several tenants with multiple units. It seems that whenever they make an online payment, all the money goes to one unit. Is there a button on the website that allows them to pay all units at once and disperse the funds accordingly? Or should they make an individual payment to each unit? I have looked for this on the…
-
Auto bill for Credit Card
How do i default E-Mail receipt to Yes in Auto Bill for Credit cards.
-
Disabling Pre Paying
Good morning, Is there a way to disable pre paying so they are still able to pay online? :#
-
How can we change a payment paid through date in sitelink?
We are needing to change a tenants paid through date. How can we do that? Thank you.
-
How do I move from Schedule Auction to Auction?
We have two tenants who have been thru the Schedule Auction process. We set the date, sent them the notice, and now we are ready to clear out their units. They are listed in the "Reverse: Schedule Auction" task. The auction date we set under Schedule Auction has come and gone, but it did not generate an "Auction" task in…
-
Unable to connect to Web edition?
Is anyone else having issues logging into Sitelink Web? It's giving me an error message saying unable to connect to internet. We have internet working on our end. @storable_support
-
Death of a tenant. What exactly does Calif. law state that a storage facility need from executor.
What exactly by California law does a storage facility need in order for an executor to access a deceased tenants unit? The death certificate and what else? We have an executer (or claims to be the executor with a copy of a will) wanting to access the unit. We have told her that her lawyer needs a signed court order…
-
Scanned drivers license
Scanned a drivers license to account yesterday and showed in grid of pictures in Sitelink and now gone :(
-
Hello! I'm looking for someone who uses the Insomniac kiosk. I have some general questions?
I am looking for a facility that uses the Insomniac kiosk. I have some general questions and operational issues I would like to address before I pull the trigger and purchase one for one of my facilities.
-
New York State Evicted Tenant will not leave
We have a tenant who was living and partying in her unit late at night inviting other people also. We found out and called the police because the neighbors down the street heard the commotion and informed us. The police told her she could not do that as did we. We then served an eviction notice. Another tenant allowed her…
-
PTI STRIKES AGAIN
Effective October 1, 2025, PTI Security Systems will discontinue new sales of the following legacy products: FalconXT hardware, including base unit assemblies, connectors, boards, and international base unitsStorLogix Cloud Adapter, as we transition customers to our next-generation access control solution - PTI…
-
Multi Unit Credit Card Feature in Tenants
I have posted before because we have trouble when tenants add units and the auto pay information doesn't automatically set up. I remember it was suggested to use Multi-Unit Credit Card in Tenants but I can't figure out how it works. Of course we don't find this out until after the tenant is late on payment. And they think…
-
Windows 11
Will my sitelink still work if we do not update to Windows 11?
-
Transfer security deposit to another unit
A tenant with 2 units moved out of one. I am trying to transfer the security deposit to another unit. There are 4 prompts to click on, the one I want to click on is the 4th one down that says something like apply to this unit, but it is not highlighted and will not allow me to click on it. What do I need to do to transfer…
-
I took a walk in reservation, but i can not take a cash payment for it?
I am new to web edition. I had a walk in and they made a reservation for a size I do not currently have open, so he wanted to reserve one. Figured out how to make the rteservation but can not get sitelink to take a cash payment. When I set up the program cash payment was one of the options I checked, and went and double…
-
Moving a new tenant out same day as rented paid by credit card.
Hi, My question is this, when a unit is rented and paid for by credit card, is it possible to move them out same day and their credit card not be charged? Or does it go through, and they'd need to be refunded the money? Thanks.
-
Is it possible to put a second door number in SiteLink?
We have many units that are 25' or 30' with a door on each end. It would be helpful to both tenants and staff if we could list the second door number. Is this possible? I have tried but it does not look like Site Link allows.