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Meet Agent Assist: The Chatbot Made Exclusively For Self-Storage
The self-storage industry’s most advanced website chatbot is now available on Sitelink! Convert more leads, reduce overhead, and provide a modern tenant experience with Agent Assist, the AI-powered rental agent that works 24/7. Agent Assist is your solution for:* Increased website conversions * Enabling tenant self-service…
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American Express payment error
I just had an odd thing; I've taken American Express cards for payments before, not very often and not for a long time. Payment today would not go through on a new rental, came back with "incorrect CVV". Card number was correct, expiration date was valid, CVV was the correct number on the card. Has anything through…
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PTI STRIKES AGAIN
Effective October 1, 2025, PTI Security Systems will discontinue new sales of the following legacy products: FalconXT hardware, including base unit assemblies, connectors, boards, and international base unitsStorLogix Cloud Adapter, as we transition customers to our next-generation access control solution - PTI…
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Emails incomplete
Today we experienced a strange situation when emailing. It happened with an Invoice and a Preliminary Notice of Lien. Since we have it set to where we are are sent carbon copies (CC) whenever we send out emails to our tenants, we can verify what was actually sent Today, when going into our email, (Microsoft outlook) we…
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California Auction House Companies on Central Coast
Hello to California Central Coast Self Storage Facilities,
We are seeking the names of some auction houses. We are not interested in online auctions at this time. Whom do you suggest?
Thank you.
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Apple Pay & Sitelink
Good afternoon, We are a UK sitelink user and have been for many years, we process the majority of our payments using the sitelink payments processor with First Data as merchant provider. We manually enter credit card details if people want to pay on card instore, however we have more & more people that are asking to use…
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DaVinci Lock Users
Has anyone found a work around to still use the Davinci Locks and not have to pay their high fees that they just implemented this year. I've seen some FB posts where e people are managing their own locks now or the software they are using has an integration for locks. It would be really nice if @Sitelink would come up with…
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How many of you do ACH payments?
Have had a few tenants wonder if you were set up to do ACH withdrawals for monthly storage rent. Are any of you doing it, and are there any issues with it?
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Tenants who always pay after Lien Process is started... charge a Fee??
I have a Tenant that always pays right after we spend the money and time to process the Lien Letter. He never responds to my emails, letters, texts, or calls until then. The owner never put in place to charge fees for certified lien letters. Is this something that you do? If so how would this be set up? We are losing money…
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abandoned unit
Good morning, We are in California. We have a tenant who has not paid rent since last November and has not responded to any of our calls or emails/mail, lien notification, etc. other to say she can't afford to pay. Is there a way to do something about this other than go to auction? Can we consider her lease terminated or…
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Safe Hug
This is a term i heard on a zoom video with other storage facilities. I came in at the very end so I don't know what that referred to. What is 'safe hug'?
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Sparefoot and Sitelink reports
Is there a way to generate a report of sparefoot move ins in sitelink? Sparefoot automatically is entered in the note area under the tenants profile, I am hoping there is a way to pull all those. OR is there another way?
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How to reverse a check payment after daily close
I read the post that says to do it as a NSF. But by doing it that way, it flags the tenant as having NSF, which he doesn't. Is there any other way to do this? The check was dated for the 1st and we didn't catch it and the bank gave it back. Thank you.
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Shortcuts
Quite some time ago someone put out a list of shortcuts like SHIFT+CTRL Z, does anyone know where that list is? I thought it was in the forum but I searched by the keyword shortcuts and didn't find it. Maybe I saw it somewhere else. Edit* I found it under 'SiteLink short cut codes', two words for shortcut is what tripped…
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Is there a new way to complete a 6 month or 1 year payment?
Hello! Last week, on Saturday, a tenant called to say she wanted to pay a years worth of rent. However, when I tried processing it, it would not let me do that, plus, it told me I needed more money which I know for a fact, was incorrect. This is not the first time a tenant wants to pay in advance- yes, it's been a long…
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Non-Refundable reservation fee stays as a credit after expired and/or canceled
We have a $20 non-refundable reservation fee, good for two weeks, that applies to the rent when they move-in, I have noticed my no-shows, expired etc., sometimes they eventually come rent from us and still have that credit sitting there. Why doesn't it go away with the expiration or cancellation?
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Can´t move out a tenant. Move out error
A colleague of mine can´t do move outs from it´s computer. last time it happen it was from data format on computer but I d ´ont remember how to fix it. Can anyone help me on it? Thank you.
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Does anyone know what the different results in the iPayBy column of the Receipts table represent?
I am trying to create a table in SiteLink with all the payment details since the inception of my unit. Not only when they where paid, but also how and if they got declined. Does anyone know if the iPayBy column helps me achieve this goal? What do the different values it outputs represent?
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undo a Move In
Someone has been moved in by accident. can it be undone.
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Online payments still not functioning correctly
Hello, We are still having tenants complain they are unable to make their rent payments online. This has been happening too long now. Who do I take this to, to make it so our tenants can pay us? Thank you
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Insufficient funds?
Have had a couple of tenants tell me that they've had money on cards, yet when we've run those cards, its popped up as having insufficient funds. Has anyone else had issues like this so far this month?
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Logout Issues Tenant Portal
My website is through storable. I have had 2 tenants contact me saying that they are unable to log out of their online accounts after they make their payments. One of the tenants said that when she went to log in this month to make her payment it was showing she was already logged in and she didn't have to put her password…
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When several units are rented same day by same person
When a new tenant is moving into several units is there a way to do the move in for the combined units or does it have to be individually? Same size units and same price...
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Gate lock out
Our gate hours are set for all tenants, 6:00am-10:00pm, seven days a week. Tenants are locked out on the 11th, but our gate doesn't automatically do it. I have to. Also, if a tenant is locked out and follows someone in, the gate will still let them out when they put in their code at the keypad. I have done all this: On the…
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Tenant never moved in
I have a tenant that paid her first month's rent but never moved in or put a lock on unit. She is now two months past due. I have called several times, left voice mails and still no response. Alternate contact has a phone that has been disconnected. Can I move her out? The unit is completely empty.
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a new tenant is unable to sign up for online to pay rent
Hi, Have had a tenant (new to online payments) call to say he tried to pay online and it won't take his information. He said it doesn't ask him if he is a new registrant. Why, I wonder. Had one happen last week also. Thank you.
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Auto bill for Credit Card
How do i default E-Mail receipt to Yes in Auto Bill for Credit cards.
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how to transfer funds to another occupied unit?
Tenant has 2 units, both are paid up a month in advance, he has vacated 1 unit and wants to apply the remaining funds to his other unit?
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Prorated Refunds - Move Outs
If a customer moves out before the end of the month, does the system automatically generate a prorated refund for the remainder of the month? How does anyone else handle these situations? Thanks for your input and Happy Holidays!
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New Window in MyHub when doing Reservations
It used to be when I was calling my New Reservations in MyHub that when I was done making notes and setting dates/discounts after I hit Submit I would end up back to my list with the last name still in the Search bar and the results still listed below. This was perfect because I could see the duplicates and any other units…
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Using SMS to Communicate Gate Hours
Hi Folks, Our gate hours are from 6A-9PM and we are using PTI Storelogix + Sitelink. For tenants who are "on-site" say after 8:30pm and for those who additionally enter the site, we would like the automation of having their mobile number in the database be pinged as a friendly reminder that our facility will be closing in…