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Exit Survey questions
- How do you do find out who has responded to the exit survey and their comments. Currently the only way I know is to go through each tenant, and then clicking on exit survey. I'm looking for a report that I can run that will show comments. It's very time consuming to go through each one, when I can have anywhere from 50…
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Call Potential
Hi All, I am considering adding the SMS, email and robo collections through Storable's Call Potential. I'd love to hear from anyone with experience with this. I have the late notices that go out through text and email now, but the customer to navigate the unfriendly payment portal in the StorEdge website. I use Sitelink as…
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online rentals
Does anyone on here take online rentals using your own website? Would you be willing to share your site so we can see what it looks like?
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Has anyone else had accounting inconsistencies with their customer ledger?
I had a customer reach out and tell me they had received a past due notice and they had already paid for the month. I accessed the ledger and verified there was a balance on the account and relayed that to the customer. The customer insisted they had a receipt showing 0 owed. After further investigation, and a multi hour…
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Recycled paper
Does anyone use recycled print paper ? Reverse sides?
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Apple and Android Pay,
More and more people are looking to tap and pay, with phones and cards, rather then swiping or entering cards manually any developments on this?
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tablet
What tablet will run sitelink web edition?
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zelle payments
Does anyone take Zelle payments. I see no way to log in the computer other then a credit.
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What is a Recurring Charge?
We received an email stating Recurring charges were going to 13 from 8. Not sure what that is. Thanks.
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I have an auction unit full of mouse feces, can I still auction it?
I have a unit that's ready for auction next week. I cut the lock off so I could inventory it, and it has mouse feces everywhere. It's really gross. The floor and furniture are coved in it.
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Can you terminate a tenant for being late 18 times out of 32 months?
I have told this tenant verbally and in writing that she needs to pay on time. She has been late 26 times out of 32 months. She comes in on the first and pays for the previous month including late fee, then pays that month the following month + late fee. Not sure if we can give her a 30-day notice?
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Buttons cut off
Anybody else have a portion of their buttons missing? This is since the most recent "update". How come every time there's an update recently somethings messed up?
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Hunting for a report
Hi! I exported a report last month, and can't remember which one it was. I was attempting to track CPC and Eric at Support and he directed me to download this report to see it. But I cannot for the life of me find the report. It is not called Inquiry Tracking, obviously LOL. If anyone could help, I'd really appreciate it.…
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Penny Change
For those of you that sell merchandise and accept cash - How are you handing the penny being fazed out? I adjusted all my pricing to include sales tax and have it calculated to come out to an even number. Wasn't sure if there were any other options.
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Tenant protection / Insurance pricing ways?
Was wondering if anyone has any input into adding the price of basic TPP/Ins directly into their standard rates. We are getting pushback from customers about the added fee in TPP/Ins. We have been doing storage for 25 plus years and are seeing it more and more. And now that everyone wants auto enroll on, we are thinking of…
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Stuck in "Waiting for Signature"
I have 2 leases stuck in the "Waiting for Signature", while the bulletin shows the document as completed. Both the tenant and manager have signed the document and clicked submit. Support just told me to void the lease and have the tenant sign a new one... that also gets stuck in the waiting for manager signature. When I…
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Storable Easy vs. Sitelink Web Edition
Ha anyone switched from Sitelink Web Edition to the new Storable Easy? It starting to seem like Storable is pushing new users to Easy rather than web edition (including various strange pop-ups for existing users of Web Edition) so I'm looking for reactions, comments, suggestions etc. of other people's experiences. Weve…
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Lead to Lease
I just noticed in the Lead to Lease (Sitelink Web) in the "Show" section the "Follow Up Today is blocking a couple of my options; Active, Cancelled. (See below) It wasn't blocking it yesterday
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Signing into SiteLink with a browser has too many steps!
Why are there so many steps to sign into SiteLink with a browser or phone? On the first page you have to enter the Corp Code, Location Code, and then Username. It then goes to the next screen where you have to enter your username again and hit next (the keep me signed in box never works). The last screen finally asks for…
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Account Updater?
As of today, I have been getting messages on certain accounts when I open them and the card is expired or about to expire, so that's new, but this was in notes on an account of a person who just allows us to keep a card on file for when he calls to make the payment. How can this happen? It doesn't show that he went on the…
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Safe Hug
This is a term i heard on a zoom video with other storage facilities. I came in at the very end so I don't know what that referred to. What is 'safe hug'?
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Emails incomplete
Today we experienced a strange situation when emailing. It happened with an Invoice and a Preliminary Notice of Lien. Since we have it set to where we are are sent carbon copies (CC) whenever we send out emails to our tenants, we can verify what was actually sent Today, when going into our email, (Microsoft outlook) we…
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Report Showing Future Move Ins
Hi All, Is there a report I can run on sitelink that will show me how many people have done a future move in from a start and end date? We just allowed the capability online and want to see how many people are doing it. Thanks in advance!
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Move-In Forms Page
Hello! Is there a way to change the order in which these forms print? It doesn't appear to be alphabetical, so changing the name of the form won't help. Would be nice if they printed in the order we are required to file them, for training purposes and our company policy. Yes, we are still old school and still printing…
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Is there a way to edit the name of a form in sitelink?
For the life of me I cannot find how to change the name of a form. Thanks
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PTI STRIKES AGAIN
Effective October 1, 2025, PTI Security Systems will discontinue new sales of the following legacy products: FalconXT hardware, including base unit assemblies, connectors, boards, and international base unitsStorLogix Cloud Adapter, as we transition customers to our next-generation access control solution - PTI…
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RE: auction unit sells more then tenant owed with facility charging a commission fee for the check?
This is a first for me. I have a friend that works at a different storage facility. They recently had an online auction from a problem tenant who stages units and then doesn't pay the rent so the unit goes to auction. This is the second time he has tried pulling this with this storage facility just at a different location.…
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This Question is for the true Sitelink Masters in here to chime in on...
True instrument audit ready if not..who can point out the errors or omissions = True Product This is a question as to why this copy should be considered either a true rendering of an official instrument, produced with the strictly required fields necessary to qualify as a true copy, or a manipulated item. Identify the…
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Promotions activity report
Hi! Does anyone know where I can access a report that tells me how many customers took advantage of our promotions this month? Not discounts, promotions. I cannot find a report for this. Please see the screenshot I included for reference. Thank you.
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Sitelink web edition task tab not bringing up selected reminder.
Since the lastest update using sitelink Web Edition: The reminders box has your task listed to be done. It used to be that if you seleted scheduled move out it would bring up the listed move-out notices to be sent in the right task tab already. Now when you click on a reminder in the box for it no matter which reminder it…