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Is there a way to EDIT proof of insurance without canceling?
Am I missing something? Tenants are updating their expired proof of insurance and the only method I am finding is to cancel proof entirely click on OK, click on the next OK, say yes to taking another payment, go back into the tenant insurance section, and create the policy number and all of the info again. Why can't I just…
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Is there an auction solution?
Florida Statutes require a 75-day auction process from providing
late notice to auctioning the unit. On
Day 38 of the process, we drill the lock and take pictures. This is our first time to see what’s in the
locker. We find everything from a full
locker to a locker with one or two items in it. Last week we found a unit…
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Proof of Insurance
We are trying to add the tenants Proof of Insurance. Once we fill everything out the info required on the right we click "Create New Proof". Select Okay. Select Okay to complete Transaction. After refreshing the application we go to check to see if the information is saved. It's still blank. How do you create a New Proof?
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New Lease Pushed Out to All Existing Tenants Anyone?
Any operators who have pushed out a new lease to existing
Tenants? We are planning to do so
(already have new renters using the new lease) but need to get everyone on the
new Lease. I would love to understand
pros/cons/best practices from what your experience was in doing so. Thanks,
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SiteLink short cut codes
At one time I had a page of short cut codes to use when in the payment screen, one was to change to layout of the Edit Charges & Payments screen. Can anyone provide that list or tell me where I can find it?
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Tenant's Own Insurance Update
Can anyone tell me if there is an easier way to update a tenant's insurance. The way I know-even if I only need to change the expiration date on their policy is to cancel the proof, complete the transaction, go back in, put the exp date, policy #, insurance carrier, and amount of coverage all over again, then complete the…
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Internet Speed
What internet speed is recommended for SiteLink? Our SiteLink always seems to be so slow.
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Sitelink Down
Sitelink updated, came back with no password section on login, hit login button password field appears, enter password error comes back "the program encountered an error and needs to close"
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How do I set up default insurances for unit types?
We just got set up with an insurance provider, but I don't see anyway to set default insurance coverages for different unit types. Sitelink explains how to do it here: https://storageforum.sitelink.com/discussion/3058/how-do-i-set-up-insurance-default-settings but I'm missing the Set Defaults button. Has this changed or…
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How do I attach my webcam so that Sitelink Recognizes it for photos?
I have a Logitech webcam installed on my desktop computer running windows 10, and when I click on the webcam in sitelink photos, it says "attach your webcam and click start". I am missing what it takes for SiteLink to locate the camera somehow.
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AVS Eyesore
Dear @storable_support, When will the AVS mismatches be removed from the Reminders? It's been months - dare I say years - and they haven't fixed the issue. Can't you simply remove them from the Reminders? Thank you.
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Out for Signature ghost
Using web edition, we have two Out for Signatures on our reminder list, however, there are no Awaiting Manager's Signature, Out for Tenant's Signature, Completed, Voided, etc. that would prompt having two on the Reminders section. How can it be cleared?
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Future Rental How to Process Welcome Letter in CRM
Occasionally we process a move in with a future rental date. How do I trigger the Welcome letter to process immediately following the transaction? Also is there a way to activate the gate code at this time? Thanks Julie
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Batch Report Processing~who is it for?
Every morning we run batch report processing with pre-checked forms that a former manager with our company set up when we got SiteLink. It prints a whole report, we put it in a drawer and then move the drawer to archives at the end of every month. Every year we send the 3 year old archives to shredding. I'm trying to save…
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Autopay set up/new customer
Hi! Is anyone else's tenants having trouble setting up auto pay today? Our tenant tried 3 times online. Finally she came into the office and I did it from here for her.
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How do I REPRINT a MOVED OUT RECEIPT?
A Tenant was moved out by an employee, and they did not print the MOVED OUT RECEIPT, How do I go back in to print this?
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Double charged reservation
Usually if someone is impatient, or isn't sure their first paid reservation went through, they will do another one. When that happens, I get notifications via phone and email that reservations were made. I got a reservation notification this morning; just a single. In the Lead to Lease section, there was only a single…
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Autobill did not run for December 1st
Just wondering if anyone else is having problems with AA processing for Dec 1st, and where to find the feature that shows if its in process, I think it was an intregration feature?Thanks so muchChuryl
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Is anyone experiencing email issues when sending messages from SiteLink?
For the last 3-4 months when I send receipts by email for the automatic payments or email payment reminders, I get a message back stating "Mail delivery failed: returning message to sender". Anyone experiencing anything like this or have any suggestions for a fix?
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Esign Issues!!!!!!!!!
When will these issues be resolved? The first image displays duplicate leases and other forms appearing twice. The second image indicates that one out of three move-ins results in a server error. The third image shows that after completing the signing process, users are left on this screen with no option to return to the…
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Refunds on Gate Key
We have a special key that is made for the lock on the Rv gate and upon move-in we ask for a Refundable deposit of $25. If a tenant does not return the key, ex. my tenant vacated in september and said he would drop the key off but has not as of this date. How long do I wait before dismissing as unowed?
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storlogix multiple unit lock out
My tenant who is up to date on 2 of his current units, came in and rented another but didnt need it until the 1st of the month to store his vehicle. signed lease, paid all set. except now the gate code is locked until the move in date of the new unit, he couldnt access his any of his units. Why? how to fix? I changed it to…
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Renting to a person without a car....can we deny them?
Hello everyone, I believe I seen this question asked before and I can't seem to find it. My question is, I'm in CT is it legal to deny renting to someone that doesn't have a car? We currently have a few tenants that have no cars (homeless) and lately its been one huge issue after another. Unfortunately the local police are…
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Is anyone else having an ongoing issue with the AVS? Any suggestions on a fix?
Everytime we have an update it throws my AVS out of whack. It says addresses are incorrect but they aren't.
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Customer Goods Legal Liability
Just curious as to the amount of coverage you have on Customer Goods Legal Liability for your facility and if you've had to use your insurance for a claim.
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Why are two of our tenants generating a cc email?
We do *not* have "Always BCC Site" selected under our E-Mail Setup, yet for two of our tenants, every time SiteLink sends out a Past Due Notice or an Invoice, we get a copy of the message in our office Inbox. I've searched & searched, but cannot find where these two tenants have a different configuration than the other…
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How old does someone need to be
How old does someone need to be to rent a unit? I'm in Fla
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Need to Change My Standard Rates
Rental Increases are coming Up, need to change my Standard Rates but I'm not sure exactly where to do that?
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Move out for tenant with multiple units.
We have a tenant with 2 units, she has not yet paid her rents for the month. She has vacated one of the units. How do I move her out with money still owing? Can I separate the units and then show her move out?
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Reservation notifications for multiple phone numbers?
@storable_support is there a way to set up reservation notifications so that they go to multiple phone numbers? The reason I ask is because, right now, our office line (a cell) picks up all incoming reservation notifications via phone call and email. We'd like to be able to have these same notifications reach our other…