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The Q2 Self-Storage Industry Pulse Report is Here!
The Q2 Self-Storage Industry Pulse Report is Here! The latest self-storage industry data report is now available, covering data points from more than 30,000 storage facilities nationwide. In this report you’ll find the latest:* Average length of stay * Average cost to rent a 10x10 * Average occupancy rate * Move-in and…
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Statements
i have found that sounds email providers don't like our statements from Sitelink due to no content in the body of the message only an attachment of the statement. I can see how to edit most emails out of sitelink i can't find the statement. Help.
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No phone support???
I need to remove an employee from SiteLink because they are no longer with the company. I cannot get a hold of anyone for support. I get to the hold music. Then after that it rings once and then silent. What is going on?
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Any one out there with a solution to the on going credit card processing fails?
I just hung up with level 2 - spoke with Luke. I have never known anyone to respond so apathetically to an issue. We have several customers who's cc payments are being declined for "Generic Declines". Yesterday's excuse from Sitelink was the customer needed to remove and re-enter their info in order for the payment to…
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How do we change a unit
How do we change a unit showing as available to a different category?
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If the tenants employer wants to be named on contact
Good afternoon,
We have a tenant whose employer (from Los Angeles) wants the unit changed into their name. We are several hours away from Los Angeles; the employer won't be able to come here or send anyone to sign a new rental agreement is what we are being told. We don't have a way for them to 'docu-sign'. The current…
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Are you charged more for AVS mismatch?
Are you charged more for AVS mismatch or no match?
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Why does the ACH Get Returns show 1 and I have nothing showing?
Can we remove this from our Reminders tab?
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Multiple Lease Types
Is it possible to have a lease set up for when someone rents a unit through our website and a different lease for when the tenant rents in-house? Reason I’m asking is due to the “keyword” in the lease. For example if a tenant rents in house we can pre fill some of the required text box information versus if they rent…
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Average Length of Stay Report
Hello, Is there a report on Sitelink that shows the average length of stay tenant's are renting units for? Thank you!
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What does "ss" mean in the User Column?
In many reports, the user initials show as "ss". We do not have any employees with those initials. I'm assuming it is a system code, but can not find what it means anywhere. Does anyone have any clarification?
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Unit shows as reserved (done online by a customer)
How do I change a unit showing as reserved back to showing available?
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If someone wants to reserve unit but we don't have that size
If someone wants to reserve a unit but we don't have that size available, does Store Edge automatically push the request to a waitlist?
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Very slow!!
Is anyone else having issues with Sitelink being extremely slow? It's so slow that most of the time, it asks if I want to wait or close the program. It's not my internet, everything else is working fine.
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Thank you, SiteLink
One of my biggest pet peeves with transferring people from larger units to smaller was the fact that the deposit remained at the larger unit amount. And the only way to fix that was to move the tenant out, and then move them back in to balance the books. Maybe its old news by now because I haven't done a transfer lately,…
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Who do you use for online move ins?
We’re looking to add online move ins to our portfolio. Other than the Sitelink online move-in portal which looks incredibly outdated, other third-party vendors, are you seeing success with?
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credit card declined - never seen this reason before.
I have a tenant with two units. She has been paying the units with the same card for almost a year. Suddenly when I try to run the payment it is being declined. I even tried running the payments separately and it stills declines with this reason code: Msg: Payment failed to process: Payment could not be processed. CODE:…
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Password for Update Charges for All Tenants
What password is needed after using the short cut key to unhide the update charges for all tenants button?
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Disable Past Due Events Report
I'm looking for a report that shows which tenants have been Disabled for Past Due Events. I saw a very old, similar post that said to run the "Rent Roll" but the field I'm looking for "bDisablePDue" is not showing up . Can anyone please assist? Thank you
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Card Payment Manual removed from Customers bank 3-4 times
While manually processing card payment got warning SL has detected error. Check payment history or receipts. No evidence of payment. Now tenant is saying payment was taken out of account 3 or 4 times Emailed support and no response. Now I see a Storable Payments update for tomorrow. HMMMMM I AM NOT HAPPYTHIS IS NOT…
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Using SMS to Communicate Gate Hours
Hi Folks, Our gate hours are from 6A-9PM and we are using PTI Storelogix + Sitelink. For tenants who are "on-site" say after 8:30pm and for those who additionally enter the site, we would like the automation of having their mobile number in the database be pinged as a friendly reminder that our facility will be closing in…
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I have a tenant that has two units
I have a tenant that has two units, one for herself and one for her father. When I print the receipt, it shows unit 193... The father is mad because it doesn't show the second unit, even though it does in the lower half. If I go into the payment screen next time he pays, and click on one unit and apply that payment, he…
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certified notice posting
Does anyone post rent increase notices on units
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Military Tenants?
Has anyone found away to show that someone is in the military in Sitelink?
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Abandonment
OK so I have a lady who has moved out and has let me know that she cant get the rest of her things and that we can do what we want with them. I do have this in writing with the date. (abandoning her things). So my question is what is my process? Can I auction? If so what are the steps in this predicament? If it is an…
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Introducing the SiteLink Approved Answer flag and badge!
Today we're excited to introduce the SiteLink Approved Answer flag... ...and badge: If you see the SiteLink Approved Answer flag on a post, that means tech support has reviewed and given the answer the thumbs up. The post will also be tagged so you can find all the approved answers in one place. The user is also awarded a…
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Emergency after hours phone number
How do you handle emergencies that happen after your office is closed? I thought the call center (Open Tech) was supposed to call the onsite manager if a customer has an emergency. My office closes at 5PM, the facility closes at 9PM. Our company does not supply us with a cell phone or phone number for emergencies. I am…
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Updating Credit Card expiration dates: what changed??
In the past when someone is updating their expiration date they have confirmed the last four of the card and given me the new expiration date and security code. In the last two months, I have found that their card is declining and I have to call them and get the WHOLE number now. Started happening after the last update.…
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Exciting News: Storable's New Look, Same Commitment to You
At Storable, our mission has always been to help storage operators like you run better businesses. Today, we’re thrilled to announce an exciting evolution of our brand that reflects this commitment—and positions us to serve you even better. You’ll still have access to everything you know and trust—just with a fresh, new…
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Is it possible to put a second door number in SiteLink?
We have many units that are 25' or 30' with a door on each end. It would be helpful to both tenants and staff if we could list the second door number. Is this possible? I have tried but it does not look like Site Link allows.
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How do you delete a scheduled auction in SiteLink?
We have a bunch of units listed under the Schedule Auction task that are obsolete. Either the tenant moved out or the auction never took place. These tenants are NOT listed under Reverse Scheduled Auction. I want to get them off my Reminders list. In other words, I want to just delete the auction event for those tenants.…