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SiteLink and Storable Website User - Protection Plan Offering
I am very interested in connecting with anyone who is using both SiteLink and Storable Website services. Specifically, we are about to make Property Protection a requirement for new and existing Tenants and I am struggling with the interface of how the optional coverage we are offering is presented to online renters.…
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Sitelink api integration with wordpress
I want to integrate the Sitelink API with a wordpress site, and don't want to use Sitelink templates provided. I want to handle everything such as payment processing on my site only.
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Dismissing Refund as Unowed
This might be a dumb question - but where exactly does ones refund go after you dismiss it as unowed? Is there a certain category on the management summary that it would fall under? Or is it now just considered extra income? Any help is appreciated
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Is anyone else having issues with customers not completing the lease agreement? The green boxes?
We are experiencing issues with customers not completing the lease agreement due to so many green boxes, they get confused on what is required verses what is optional. Sitelink doesn't have a current fix
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Forms of payment
Is there an option for you to be able to take 2 or 3 different forms of payment in one transaction?
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HubSpot CRM with Sitelink WE
Has anyone connected Hubspot CRM with Sitelink web edition though the API? if so, are you pushing information to Sitelink or are you getting sitelink to push client details to HubSpot? Ideally I'd like Sitelink to push out a customer list with revenue tied to them so i can create custom audiences for marketing tied to…
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Payments
I am wonder how easy it is to setup direct debits. We use auto credit cards every day and standing orders where customers push money to our account, but direct debits would be so much easier. Thanks
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Esign showing completed in bulletin and notes
Wondering if anyone is having issues with Esign not showing completed in the notes and the bulletin? This was a helpful tool to see but now it seems to be gone with the recent changes
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esign or paper
What is everyone using esign or paper contracts? Thinking about going esign
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support
Does anybody know who to contact when support fails. waiting 10 days now for a call back to resolve a 30 second issue resolve. support stinks corporate needs to know.
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Why can't I get in touch with billing
My account was changed there is no number to call. I sent an email no call back. What is a good number to call?
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Future Alert Option?
I have a tenant that prepaid until the end of Feb. 2025 and wants a call before the end of February to remind him to pay for March. Is there a way for Sitelink to notify me in February to call him?
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How do you delete a scheduled auction in SiteLink?
We have a bunch of units listed under the Schedule Auction task that are obsolete. Either the tenant moved out or the auction never took place. These tenants are NOT listed under Reverse Scheduled Auction. I want to get them off my Reminders list. In other words, I want to just delete the auction event for those tenants.…
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Auctioning unit after termination
We have a tenant whose lease was terminated. The final date for vacating was 8/20/24 and despite a couple of deadline extensions the unit was abandoned and not emptied. I was informed that we could not auction and take any proceeds it has to be offered for free. Does this make any sense?
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Regarding California Lien Laws: how long do you allow someone to go before you auction the unit?
Our company has always had a 90 day policy, we do a 30 day pre-lien and then a 45 day Lien notification but we are told to give it another 45 days from there, it has come to my attention that we are doing it wrong, according to the law we only have to wait until they are 58 days late to sell? Can anyone tell me how they…
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Termination Letter due to delinquency
Just curious - How many of you are terminating tenants just because they consistently do not pay on time? (If yes - is that specified in your lease?) I have a decent amount of people who will always pay in full, but only after they have been prepped for auction. (>10x) I am currently at 97%, so at this point these piles…
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Is there something going on with SiteLink right now? 9/3/24
All across our stores we are having document signing problems, pmt issues, slow loading times, discount months like 1&2 or 2&3 not being offered only a blank window leaving us to have to click on a different unit size and then back to the reserved unit before options populate.
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How to save and print E-Lease after new update?
Ever since the recent update, E-Lease is no longer a seamless transition between the Rental Agreement and the insurance forms. Not only does the Topaz signature pad no longer work, but if the forms aren't saved right then and there, there seems to be no way to go back and save them to a tenant's file. Am I missing…
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refund issue
Hello. Today I noticed a unit with no lock and empty. I do lock check every day. So I know this unit has been locked. Seeing it now unlocked and empty, and account current, I assumed they moved out without telling me. So I moved her out. I refunded her the $15 dollar deposit and that was that. I then get a call from her…
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Opentech kiosk not allowing move ins after hours
Has anyone experienced issues with thier opentech kiosk not allowing move ins "after hours" and makes the new tenants' move in date for the following day, which then makes thier gate code locked out until 12:01am the next day? Soooooo frustrating.....
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Expiring Credit Card Notices in Sitelink
Has anyone experienced Sitelink randomly not prompting for an expiring Credit Card on auto-billing accounts? Normally (and for 98% of the time with us) we get prompted to send an "expiring credit card" notice/letter ahead of an expiring card date. Once processed Sitelink leaves a system note on the account regarding the…
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E-sign causing Opentech kiosks inoperable
Ever since the new e-sign update my 20 series (latest models) Opentech kiosk won't complete move-ins. It freezes on the e-sign screen and won't display the rental agreement for the tenant to sign so the move-in process just stops and the tenant doesn't get a receipt, gate code or unit #. Anyone else having issues with…
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E-Sign 500 Internal Server Error after 'update'
How many people are having this issue? After some update, we cannot generate a single e-sign document without an error like this. As a remote facility, this is absolutely unacceptable. Currently scrambling to see how to work around this to move in tenants like it's 1986. I cannot believe that this is a 'localized' issue.…
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Ask The Expert
Hello! Where can "Ask The Expert" recordings be found?
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Exit Survey questions
- How do you do find out who has responded to the exit survey and their comments. Currently the only way I know is to go through each tenant, and then clicking on exit survey. I'm looking for a report that I can run that will show comments. It's very time consuming to go through each one, when I can have anywhere from 50…
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Death
Hello everyone. I am new to all this. My question is, what to do, when a customer passes away. And they have nobody listed as a alternate? What is the next step? I assume there are laws I have to follow. But, where do I begin?
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e-sign??
I'm finding the new e-sign more cumbersome than than the previous version. I've used the Topaz signature pad for in office rentals with no issues, yet it's support in the new e-sign has been discontinued:/ Why? Also, customers seem to be needing more help with the sign steps with online rentals. The update seems to have…
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StoragePug vs. Others
Due to SiteLink not offering a reasonably priced and accessible API, or any recent updates or customization options for online rentals I'm in the process of shopping for a new website provider. Any feedback on StoragePug or others that you would recommend that are reasonably priced and allow for online rentals without a…
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Price Changes
Rent increases are common in the storage world but I would like to know how are decreases handled? Does anyone have experience with rent prices going down and if so how do you handle? Leave alone and hope current tenants aren't paying attention? Or do we adjust our current tenant's monthly rent? And if the answer is leave…
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people on bikes
Can you tell people you won't rent to people on bikes when they show up to rent a unit?