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Quarterly Innovation Guide [Product Updates]
We're excited to share the latest insights and innovations from Storable, all designed to empower you to run a more effective self-storage operation. In response to the shifting dynamics of the self-storage industry, including changes in occupancy rates, rental prices, and tenant demand, we've focused our efforts on…
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Cast Your Vote In The ISS Best of Business Awards
We're thrilled to announce some fantastic news! Storable has been nominated across an impressive EIGHT categories for the Inside Self-Storage (ISS) 2024 Best of Business Awards. This nomination is a huge honor for us, and we're buzzing with excitement about the recognition. We're asking for your support in the following…
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Accepting CashApp, Venmo, ApplePay?
Has SiteLink thought about ways of accepting digital payments from CashApp, Venmo, ApplePay, etc? Or is there way to accept these forms of payment now and I am just missing something?
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How do I attach my webcam so that Sitelink Recognizes it for photos?
I have a Logitech webcam installed on my desktop computer running windows 10, and when I click on the webcam in sitelink photos, it says "attach your webcam and click start". I am missing what it takes for SiteLink to locate the camera somehow.
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Error Message: Session Timed Out -- Website or Sitelink issue?
I have two tenants that have created accounts on our websites and have used the website to make payments etc. in the past So suddenly one of them says that she can no longer log in, she keeps getting an error message 'Session Timed Out'. Sitelink is not showing me any recent log ins under her notes section. We have tried…
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Climate control temperatures in Ontario
Looking for some guidance, what are most climate controlled temperatures set at in Ontario, for summer and winter. thank you
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Looking for a SMS service for reviews to new tenants
Hi. I am looking for an SMS service to send out a brief message to new tenants that signup with a link to our Google page for a review. Does anyone have any good recommendations of a service and how much does it cost a month? (It'd be for 1 location) Thanks!
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1099 for Storable Payments
Has anyone figured out their 1099s or received corrected ones? I am really concerned about the amounts of income they have reported to the IRS. Thought I would ask here before I have my CPA contact the IRS. I was forced to switch to Storable Payments in end of June. I have three 1099s from Payrix Solutions. One with…
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AVS Mismatches - Still no fix?
Hello @storable_support - Any ETA on when you will have the AVS Mismatch issue cleared up? I'm talking about the addresses that we know are correct. I'm tired of seeing them all in my Reminders. I have been told on numerous occasions that we are not being charged extra for AVS mismatches; however, it makes me a bit nervous…
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How do I find AVS mismatches?
My task list says I have 3 AVS mismatches, but it prints out 26 pages and shows several "no match" and "not checked". Where can I see the 3 that need to be fixed? We started asking for updated addresses from customers, and that increased the mismatches tally as we updated! We also noticed that it will report as a mismatch…
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Tenant using Virtual mail
We were asked to use a virtual mailbox with one of our tenants as the last known mailing address is no longer the tenants address. We have and we use the email address My question is, is it legal to use a virtual mailbox or is that something we need to be concerned with being we have a good email?
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Hello, we are looking into upgraded our keypad and gate system. We would you all recommend?
We are in the process of upgrading our gate system. Are there any suggestions?
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Adjusted Unit Rent
I adjusted the rent for some units. The "edit rent" sheet shows the correctly adjusted amount. Each tenant's Unit Status page (the page when you double click from the map) shows the correct amount of the rent. Two problems: * Sitelink auto-payed the wrong amount (which was the amount before I adjusted the units). * When I…
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Generic decline?
What does it mean when a credit card fails to process due to a "generic_decline"?
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Reversing a transfer?
Hi there. :) So my boss just called me from another facility where they just finished their conversion. Apparently she did a transfer for an occupant, and needs to reverse it. Is there a way to do that? Thank you.
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Bulletin Board Updates
When online payments are made we receive an update on the bulletin board for which tenant paid online, the amount paid and the day they paid it. This does not let us know if it is an overdue payment which may need to be unoverlocked. We then need to log into the payment screen and verify to make sure it wasn't an overdue…
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account info
i'm looking to add new Account Information to Sitelink, i.e. Merchandises Income XXXX description.
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Adding an accounting account
Good afternoon - Does anyone know how to add an accounting account? I need to add an additional security deposit (2020) to my Charge Defaults & looks like I have to add it to the accounting 1st? But I am unable to
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2023 wrap up... More money to sitelink.. no significant changes
Our software prices have gone up again... I am also now required to use your credit card processors and my credit card rates are more... The big changes this year was in March, you can now be prompted to send a move out receipt via email..... This is wild, thats the big new feature. Where are? Apple pay/ Android pay A…
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Drug paraphernalia disposal california?
Hello, we have encountered 2 situations: 1. while taking pics of unit to auction, we find in clear view a bunch of syringes, some have residue. 2. while cleaning out trash in unit that did not go in auction, we found drug paraphernalia. First and for most, the safety of our employees is paramount. SO, how do we go about…
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What credit card readers are compatible with Sitelink?
We are currently using a cheap credit card reader that only uses the swipe feature. We're wanting to upgrade with the changing times to allow swipe, chip, and contactless pay. Does anyone know of one that does all three with no fees?
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Where can I find the NSF letter in accounts?
How can I print the NSF letter from a customer account? Trying to find the same one that prints out from the NSF screen. I noticed the margins were off for sending in a windowed envelope so I adjusted them in set up, went to print it again from that customer account and it is nowhere to be found. In set up it shows an X…
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How to require an ePhoto at move-in?
When doing a move-in, on the 'Finish Move-In' screen, the 'Payment' and 'eSign' buttons are highlighted green to show they're required before fully processing the move-in. Is there any way to make the 'ePhotos & eFiles' button green as well? We require tenant photos at our facility, and it would help streamline the move-in…
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How to get shape of unit correct
I noticed a couple of my 5x10 units were missmarked as 10x5's in Sitelink so I went in to Modify Units and changed the dimensions. On the map view it made the shape of the unit into a square and you can barely see the unit number. Do I have to go into the unit developer to correct this? Or just call tech support?
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How do you run your autopay?
I run autopay on the 1st of the month for nearly all tenants and I run batches of 50 at a time. Wondering how others do this? Do you run the whole facility at once? I used to do it and had freeze-ups. What's the sweet spot? 75? 100? With three facilities and about 800 autopays, I can get it done in an hour, especially now…
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Is it possible to bulk add competitors/rates?
I wrote a stripper to grab the unit prices for every facility in the county. That's a total of around 700 units in over 50 facilities. I would like to make use of the competitor tracking feature but there's no way I'm entering and maintaining this data by hand. Is there a method for bulk inserting/updating those values?
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Storlogix Cloud PTI
Does anyone else use Storlogix Cloud? If so, is there a way to disable the "loitering" event? For whatever reason PTI decided to show loitering events in the alarm events, on any given day I will have over 100 notifications of loitering, I then have to sift through them to find actual unit alarms that have gone off. The…
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Which table/column is Power in in the data mining tool?
I need to write a query grabbing all the units which should have power, but for the life of me I can't figure out where this is stored.
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Receipts
Hi! We receive around 100 bank transfers per day and we do spend a lot of time to insert receives one by one. Is there a way to insert and send it to tenants for the same payment method (bank transfer) more than one tenant at one time ( similar to the one we have to direct debits)? Thank you!
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How do I modify a large group of the same size units?
I need to modify price and sec deposits for all my 10x10 units, those rented and not rented so when someone moves out the new price is shown. I have called twice to SiteLink for assistance. The first time they explained to go to setup then modify units and use wizzard. This did not work. Now on the second call I was told I…
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Customer picking up items left
If you auction a unit, or a customer leaves items for you to discard, is there a form when they come back and pick up personal items like a release?
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How do I find the reserve overlock report?
Yesterday I had 12 reverse overlocks, I hit "process" and then "print" unfortunately the printer wasn't working and the report didn't print. How can I got back and see what I processed?