-
The Q2 Self-Storage Industry Pulse Report is Here!
The Q2 Self-Storage Industry Pulse Report is Here! The latest self-storage industry data report is now available, covering data points from more than 30,000 storage facilities nationwide. In this report you’ll find the latest:* Average length of stay * Average cost to rent a 10x10 * Average occupancy rate * Move-in and…
-
PTI STRIKES AGAIN
Effective October 1, 2025, PTI Security Systems will discontinue new sales of the following legacy products: FalconXT hardware, including base unit assemblies, connectors, boards, and international base unitsStorLogix Cloud Adapter, as we transition customers to our next-generation access control solution - PTI…
-
Multi Unit Credit Card Feature in Tenants
I have posted before because we have trouble when tenants add units and the auto pay information doesn't automatically set up. I remember it was suggested to use Multi-Unit Credit Card in Tenants but I can't figure out how it works. Of course we don't find this out until after the tenant is late on payment. And they think…
-
Windows 11
Will my sitelink still work if we do not update to Windows 11?
-
Transfer security deposit to another unit
A tenant with 2 units moved out of one. I am trying to transfer the security deposit to another unit. There are 4 prompts to click on, the one I want to click on is the 4th one down that says something like apply to this unit, but it is not highlighted and will not allow me to click on it. What do I need to do to transfer…
-
I took a walk in reservation, but i can not take a cash payment for it?
I am new to web edition. I had a walk in and they made a reservation for a size I do not currently have open, so he wanted to reserve one. Figured out how to make the rteservation but can not get sitelink to take a cash payment. When I set up the program cash payment was one of the options I checked, and went and double…
-
New York State Evicted Tenant will not leave
We have a tenant who was living and partying in her unit late at night inviting other people also. We found out and called the police because the neighbors down the street heard the commotion and informed us. The police told her she could not do that as did we. We then served an eviction notice. Another tenant allowed her…
-
Moving a new tenant out same day as rented paid by credit card.
Hi, My question is this, when a unit is rented and paid for by credit card, is it possible to move them out same day and their credit card not be charged? Or does it go through, and they'd need to be refunded the money? Thanks.
-
Is it possible to put a second door number in SiteLink?
We have many units that are 25' or 30' with a door on each end. It would be helpful to both tenants and staff if we could list the second door number. Is this possible? I have tried but it does not look like Site Link allows.
-
Self Storage Legal Network
Is anyone else here apart of the Self Storage Legal Network?? I used to be able to go in and ask questions and read questions, but for the past few weeks I have been unable to find that section.
-
Lease Documents
Is it possible to have a lease in sitelink for in-house rentals and a separate lease for when new tenant rent online? I have my website through Storable. The reason I am asking is if someone comes in the office, we can collect the information and have it via KEYWORDS added to the lease. If someone rents online then it does…
-
how to undelete a receipt
how to undelete a receipt in sitelink?
-
Late fee changes
Recently I had my lease updated from a $20 late fee to a $20/20% whichever is greater. I know I need to send out a copy of the new lease and give a 30 day notice to all my existing tenants. Can someone please tell me the proper steps to take in sitelink to accomplish this. My tenants on on anniversary due date. So I'm not…
-
Statements
i have found that sounds email providers don't like our statements from Sitelink due to no content in the body of the message only an attachment of the statement. I can see how to edit most emails out of sitelink i can't find the statement. Help.
-
No phone support???
I need to remove an employee from SiteLink because they are no longer with the company. I cannot get a hold of anyone for support. I get to the hold music. Then after that it rings once and then silent. What is going on?
-
Any one out there with a solution to the on going credit card processing fails?
I just hung up with level 2 - spoke with Luke. I have never known anyone to respond so apathetically to an issue. We have several customers who's cc payments are being declined for "Generic Declines". Yesterday's excuse from Sitelink was the customer needed to remove and re-enter their info in order for the payment to…
-
How do we change a unit
How do we change a unit showing as available to a different category?
-
If the tenants employer wants to be named on contact
Good afternoon,
We have a tenant whose employer (from Los Angeles) wants the unit changed into their name. We are several hours away from Los Angeles; the employer won't be able to come here or send anyone to sign a new rental agreement is what we are being told. We don't have a way for them to 'docu-sign'. The current…
-
Are you charged more for AVS mismatch?
Are you charged more for AVS mismatch or no match?
-
Why does the ACH Get Returns show 1 and I have nothing showing?
Can we remove this from our Reminders tab?
-
Multiple Lease Types
Is it possible to have a lease set up for when someone rents a unit through our website and a different lease for when the tenant rents in-house? Reason I’m asking is due to the “keyword” in the lease. For example if a tenant rents in house we can pre fill some of the required text box information versus if they rent…
-
Average Length of Stay Report
Hello, Is there a report on Sitelink that shows the average length of stay tenant's are renting units for? Thank you!
-
What does "ss" mean in the User Column?
In many reports, the user initials show as "ss". We do not have any employees with those initials. I'm assuming it is a system code, but can not find what it means anywhere. Does anyone have any clarification?
-
Unit shows as reserved (done online by a customer)
How do I change a unit showing as reserved back to showing available?
-
If someone wants to reserve unit but we don't have that size
If someone wants to reserve a unit but we don't have that size available, does Store Edge automatically push the request to a waitlist?
-
Very slow!!
Is anyone else having issues with Sitelink being extremely slow? It's so slow that most of the time, it asks if I want to wait or close the program. It's not my internet, everything else is working fine.
-
Thank you, SiteLink
One of my biggest pet peeves with transferring people from larger units to smaller was the fact that the deposit remained at the larger unit amount. And the only way to fix that was to move the tenant out, and then move them back in to balance the books. Maybe its old news by now because I haven't done a transfer lately,…
-
Who do you use for online move ins?
We’re looking to add online move ins to our portfolio. Other than the Sitelink online move-in portal which looks incredibly outdated, other third-party vendors, are you seeing success with?
-
credit card declined - never seen this reason before.
I have a tenant with two units. She has been paying the units with the same card for almost a year. Suddenly when I try to run the payment it is being declined. I even tried running the payments separately and it stills declines with this reason code: Msg: Payment failed to process: Payment could not be processed. CODE:…
-
Password for Update Charges for All Tenants
What password is needed after using the short cut key to unhide the update charges for all tenants button?
-
Disable Past Due Events Report
I'm looking for a report that shows which tenants have been Disabled for Past Due Events. I saw a very old, similar post that said to run the "Rent Roll" but the field I'm looking for "bDisablePDue" is not showing up . Can anyone please assist? Thank you