Software Operations

Answers to common how-to questions about SiteLink.

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Is SiteLink lagging for everyone else or just me? When I'm trying to use the desktop mode, it takes forever to load and then says not responding and asks if I want to wait or restart the program. I always have to restart. It takes me about 20 minutes just to take a payment. When I go on My Hub, no issues. Edited to add:…

To show a unit as unavailable- how is that done?

Hello to California Central Coast Self Storage Facilities, We are seeking the names of some auction houses. We are not interested in online auctions at this time. Whom do you suggest? Thank you.

What do storage facilities do when they have a unit that's been liened but there is nothing at all of any value in it? 

We have all hours set properly in all of our software. Gate access is closed down after 10pm. However, we have noticed one particular user has been able to get in using easycode at all hours. He seems to have 24 hour access and this is NOT set up as 24 hour access. I've updated gates and triple checked everything from…

What is the best way to put in the charge for an auction cleaning deposit when using CC for the payment method that will not leave a balance owed when refunded? Our facilities are managed virtually so accepting cash for the cleaning deposits is not an option. 

I run our facility remotely. So all move ins are handled with Sitelink and Storlogix from an office that is not on site. The issue we have is that we can get everything set up for tomorrows move in and the gate tomorrow morning will not allow access to that tenant unless I turn everything on at 12:01 am and update all…

When renting online the PHONE number area, why does this number only filter to the Primary and not to the Mobile? It seems in today's world most people would have a mobile over a primary number. I would like to see the either the Mobile only filled in verses the Primary only filled in or have them both filled in. We will…

What tablet will run sitelink web edition?

I have told this tenant verbally and in writing that she needs to pay on time. She has been late 26 times out of 32 months. She comes in on the first and pays for the previous month including late fee, then pays that month the following month + late fee. Not sure if we can give her a 30-day notice?

We received an email stating Recurring charges were going to 13 from 8. Not sure what that is. Thanks.

Hi All, I am considering adding the SMS, email and robo collections through Storable's Call Potential. I'd love to hear from anyone with experience with this. I have the late notices that go out through text and email now, but the customer to navigate the unfriendly payment portal in the StorEdge website. I use Sitelink as…

Does anyone on here take online rentals using your own website? Would you be willing to share your site so we can see what it looks like? 

I had a customer reach out and tell me they had received a past due notice and they had already paid for the month. I accessed the ledger and verified there was a balance on the account and relayed that to the customer. The customer insisted they had a receipt showing 0 owed. After further investigation, and a multi hour…

Does anyone use recycled print paper ? Reverse sides? 

More and more people are looking to tap and pay, with phones and cards, rather then swiping or entering cards manually any developments on this?

Does anyone take Zelle payments. I see no way to log in the computer other then a credit. 

I have a unit that's ready for auction next week. I cut the lock off so I could inventory it, and it has mouse feces everywhere. It's really gross. The floor and furniture are coved in it.

Anybody else have a portion of their buttons missing? This is since the most recent "update". How come every time there's an update recently somethings messed up?

Hi! I exported a report last month, and can't remember which one it was. I was attempting to track CPC and Eric at Support and he directed me to download this report to see it. But I cannot for the life of me find the report. It is not called Inquiry Tracking, obviously LOL. If anyone could help, I'd really appreciate it.…

For those of you that sell merchandise and accept cash - How are you handing the penny being fazed out? I adjusted all my pricing to include sales tax and have it calculated to come out to an even number. Wasn't sure if there were any other options.

Was wondering if anyone has any input into adding the price of basic TPP/Ins directly into their standard rates. We are getting pushback from customers about the added fee in TPP/Ins. We have been doing storage for 25 plus years and are seeing it more and more. And now that everyone wants auto enroll on, we are thinking of…

I have 2 leases stuck in the "Waiting for Signature", while the bulletin shows the document as completed. Both the tenant and manager have signed the document and clicked submit. Support just told me to void the lease and have the tenant sign a new one... that also gets stuck in the waiting for manager signature. When I…

Ha anyone switched from Sitelink Web Edition to the new Storable Easy? It starting to seem like Storable is pushing new users to Easy rather than web edition (including various strange pop-ups for existing users of Web Edition) so I'm looking for reactions, comments, suggestions etc. of other people's experiences. Weve…

I just noticed in the Lead to Lease (Sitelink Web) in the "Show" section the "Follow Up Today is blocking a couple of my options; Active, Cancelled. (See below) It wasn't blocking it yesterday

Why are there so many steps to sign into SiteLink with a browser or phone? On the first page you have to enter the Corp Code, Location Code, and then Username. It then goes to the next screen where you have to enter your username again and hit next (the keep me signed in box never works). The last screen finally asks for…

As of today, I have been getting messages on certain accounts when I open them and the card is expired or about to expire, so that's new, but this was in notes on an account of a person who just allows us to keep a card on file for when he calls to make the payment. How can this happen? It doesn't show that he went on the…

This is a term i heard on a zoom video with other storage facilities. I came in at the very end so I don't know what that referred to. What is 'safe hug'?

Today we experienced a strange situation when emailing. It happened with an Invoice and a Preliminary Notice of Lien. Since we have it set to where we are are sent carbon copies (CC) whenever we send out emails to our tenants, we can verify what was actually sent Today, when going into our email, (Microsoft outlook) we…

Hi All, Is there a report I can run on sitelink that will show me how many people have done a future move in from a start and end date? We just allowed the capability online and want to see how many people are doing it. Thanks in advance!