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Meet Agent Assist: The Chatbot Made Exclusively For Self-Storage
The self-storage industry’s most advanced website chatbot is now available on Sitelink! Convert more leads, reduce overhead, and provide a modern tenant experience with Agent Assist, the AI-powered rental agent that works 24/7. Agent Assist is your solution for:* Increased website conversions * Enabling tenant self-service…
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Unit (not tenant) photos
Hi all, Hoping to find out if there is a way to have photos (of the condition of empty unit) saved to the specific unit in sitelink? I know how to do it with a tenant - just need to know if this is something that we can do- if so..how? Thank you
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how to transfer funds to another occupied unit?
Tenant has 2 units, both are paid up a month in advance, he has vacated 1 unit and wants to apply the remaining funds to his other unit?
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How come Certified Letter fee doesn't get added when you process it?
I have to go into each account and add the fee, it no longer automatically adds it in when it pops up to send them. Is there a way to make it do that? Thank You :)
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We have gatease and the screen box is black instead of blue. How do I get i back to blue?
Can anyone help? Thanks
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Incorrect address showing on tenant lease?
Multiple locations in Tennessee. Sitelink is showing the correct unit number, but it's using the Lebanon, TN location address on the lease for a Carthage, TN unit. Tenant is technically correct on not signing yet, but will Sitelink reimburse us for the pro-rate? Tenant was supposed to be able to move in on November 2nd and…
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California Governor Gavin Newsom has signed SB 709. It’ll take effect on Jan. 1.
SITELINK: Do you have any suggestions and/or new guidelines on how to add promotions and/or discounts automatically unto our rental agreement? perhaps with inserting keywords on the mandated added text?
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does anyonhave issues processing a Master Card debit? Visa Debit works no problem.
WE We can process VISA Debit with no issue However, Master Card Debit never processes. Any thoughts or work arounds?
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Credit Card Report Issues
Every day when we get onto Sitelink, we have to pull up a credit card payment report for the purpose of checking to see if anyone has made a credit card payment after hours from the day before. For the last 2 days our credit card report does not want to load. It takes several times and too much time to finally get it. It's…
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Balance Report without ACH payments
How do I get a report of tenant unpaid charges/balance report without tenants that pay by ACH?
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Is it possible to add a temporary charge until rent backlog is paid?
I have an elderly tenant who has gotten behind on their rent. To avoid them having to pay the entire amount at once we would like to add an agreed amount to their monthly autopay amount until the overdue rent is paid off. When I try to put them back on autopay with a new card it wants to charge the full amount. Is there a…
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Rate Increases on tenants with permanent discounts
How do you explain a rate increase to your tenant that has a permanent discount, because SL drops the discount and rounds up the rate. I have been telling them that the new rate is a percentage of what they had been paying, so they are still getting the discount because of this. However, as the years go by and rate…
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Reporting vacant units
Hi! We use the human method of reporting vacant units, which means we have to rely on the knowledge and memory of staff to do lock checks and come back and report the units that were found vacant. This has proven to be extremely difficult with trainees. They don't report the correct unit, and then office staff moves out…
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Reservation notifications
I was told SiteLink (Storable) cannot add multiple phone numbers for reservation notifications. Has to be one number and one email address. Is there no means to be able to get text notifications either? Our company has one office phone and the owner and two employees. We aren't open on weekends, except when reservations…
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Storable Website Rentals -Phone Number-Sitelink User
When renting online the PHONE number area, why does this number only filter to the Primary and not to the Mobile? It seems in today's world most people would have a mobile over a primary number. I would like to see the either the Mobile only filled in verses the Primary only filled in or have them both filled in. We will…
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New Move-In Update
Anyone else having issues with customers trying to move in after the update?
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Sitelink email defaults
Is there a way to turn off Sitelink sending a copy of EVERYTHING I send to tenants, to my property Gmail account? We don't really need a copy of every invoice/receipt or marketing communication sent to almost 300 units. I see in eSign setup that I can request a BCC be sent, but nothing in email setup to select or eliminate…
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Discount Plan (special) pushed to website??
I added a discount plan for 3 mos at 50% paid in full in sitelink as I usually do about 1 hour ago....Our storable website is not showing the discount yet. How long does it take to show up on the website?
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Is there an upgrade to the Sitelink Web Edition - Standard? And if so, how can it be obtained?
We are currently trying to link our current Sitelink Web Edition - Standard, to our accounting software, Xero through Excel. I was told this cannot be done as Xero is not on the existing platform. Our next step is to seek an upgrade of the current software in order to facilitate Xero. I will appreciate any help on this.
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We never used ACH through Sitelink. Why is it showing up in reminders today?
Showing up in reminders today for 1st time in all our properties. Is this part of the update they did? How do we get that turned off?
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When several units are rented same day by same person
When a new tenant is moving into several units is there a way to do the move in for the combined units or does it have to be individually? Same size units and same price...
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How to reserve a unit on sitelink
Hello,
What are the instructions as to how to reserve a unit on sitelink?
Thank you.
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e-Contracts not opening?
Every time I would like to open a tenants e-contract the document does not open and gives us an error message that says it is due to it not being a supported document or it has been damage. Any help would be appreciated.
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Removing ACH Get Returns for reminder list.
Would anyone know how I would remove ACH Get Returns of the reminder list? It shows I have one to do, but I have no idea how to clear it out.
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Online payments with multiple units
I have several tenants with multiple units. It seems that whenever they make an online payment, all the money goes to one unit. Is there a button on the website that allows them to pay all units at once and disperse the funds accordingly? Or should they make an individual payment to each unit? I have looked for this on the…
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Auto bill for Credit Card
How do i default E-Mail receipt to Yes in Auto Bill for Credit cards.
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Disabling Pre Paying
Good morning, Is there a way to disable pre paying so they are still able to pay online? :#
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How can we change a payment paid through date in sitelink?
We are needing to change a tenants paid through date. How can we do that? Thank you.
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How do I move from Schedule Auction to Auction?
We have two tenants who have been thru the Schedule Auction process. We set the date, sent them the notice, and now we are ready to clear out their units. They are listed in the "Reverse: Schedule Auction" task. The auction date we set under Schedule Auction has come and gone, but it did not generate an "Auction" task in…
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Unable to connect to Web edition?
Is anyone else having issues logging into Sitelink Web? It's giving me an error message saying unable to connect to internet. We have internet working on our end. @storable_support
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Death of a tenant. What exactly does Calif. law state that a storage facility need from executor.
What exactly by California law does a storage facility need in order for an executor to access a deceased tenants unit? The death certificate and what else? We have an executer (or claims to be the executor with a copy of a will) wanting to access the unit. We have told her that her lawyer needs a signed court order…