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Meet Agent Assist: The Chatbot Made Exclusively For Self-Storage
The self-storage industry’s most advanced website chatbot is now available on Sitelink! Convert more leads, reduce overhead, and provide a modern tenant experience with Agent Assist, the AI-powered rental agent that works 24/7. Agent Assist is your solution for:* Increased website conversions * Enabling tenant self-service…
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Storable Website Rentals -Phone Number-Sitelink User
When renting online the PHONE number area, why does this number only filter to the Primary and not to the Mobile? It seems in today's world most people would have a mobile over a primary number. I would like to see the either the Mobile only filled in verses the Primary only filled in or have them both filled in. We will…
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Using SMS to Communicate Gate Hours
Hi Folks, Our gate hours are from 6A-9PM and we are using PTI Storelogix + Sitelink. For tenants who are "on-site" say after 8:30pm and for those who additionally enter the site, we would like the automation of having their mobile number in the database be pinged as a friendly reminder that our facility will be closing in…
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How to Choose the Right Plastic Bottle Crates for Your Business in Dubai
1. Understand Your Storage and Transport Needs Before selecting any crate, you first need to understand how your business uses them. Do you need crates mainly for storage, or will they be used for frequent transport? Crates used for delivery or loading must be strong, impact-resistant, and easy to stack. Meanwhile, crates…
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California Governor Gavin Newsom has signed SB 709. It’ll take effect on Jan. 1.
SITELINK: Do you have any suggestions and/or new guidelines on how to add promotions and/or discounts automatically unto our rental agreement? perhaps with inserting keywords on the mandated added text?
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I have tried everything, and sitelink will not do an invoice for a tenant
I have manually created an invoice, but it won't print it. It causes sitelink to freeze, and I have to end the task. I have it set up to send an invoice, because I sent her one in November for December rent. After manually creating one, to show December (which is past due) and adding January it just shows invoice for each…
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Alternate Letters Not Printing
Hey all, We're having a major issue at all of our properties with alternate letters not printing for lien notices. It's causing our auction units to get pushed because letters aren't getting sent. I've talked to SiteLink, and everything looked fine on their end. They said it must be something our IT department is blocking.…
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Preliminary lien and Lien Notices via email in California
Postage is ever increasing and we are interested in reducing our mail load and do preliminary lien and lien notices via email. How many of you in California do this? And do you do it through SiteLink? Can someone give me a rundown on how this works? I would appreciate it.
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TPP Rate Increases
I can't find anything anywhere about this new 'tab' on the reminders that appears in two places, one is under Leads to follow up. I am a property mgr with limited permissions, what am I supposed to do here with this? Have received no instruction and see no documentation and scanning finds nothing in the forums.
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Prorated Refunds - Move Outs
If a customer moves out before the end of the month, does the system automatically generate a prorated refund for the remainder of the month? How does anyone else handle these situations? Thanks for your input and Happy Holidays!
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Is anyone else having issues with customers not completing the lease agreement? The green boxes?
We are experiencing issues with customers not completing the lease agreement due to so many green boxes, they get confused on what is required verses what is optional. Sitelink doesn't have a current fix
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Deleting charge after end of day
A tenant's payment was accidentally put into the system for more than what they paid...the payment was $101.00, but instead $1,010.00 was entered. This caused the system to add charges for the assumed prepayments. The payment was deleted and corrected and an end of day was done. Now the charges still exist, and I can't…
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Accounts balances report
is there a report available that show, by tenant, the amount invoiced and received?
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Apply new monthly recurring fee to existing tenants
We are implementing a new security features both digital and physical and wish to apply a new monthly fee to EXISTING tenants (as well as new incoming tenants) but there seems to be no way to mass-apply a system-wide recurring fee to existing tenants. Anyone have any ideas or workarounds?
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CA SB709 - Need SiteLink to provide way to calculate maximum rental rate prior to 1/1/26
With regard to the new requirements set forth in SB709, which takes effect 1/1/26: In addition to the functionality for promotions and discounts, can you please add a way for us to satisfy the new maximum rental rate provision in SB709 "The maximum rental rate that Owner can charge in the first 12 months following the date…
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recent update caused printer problems
hello all- a recent update has caused issues with the program (SLWE) losing all networked printers every day or so. Same pc can find all printers when using any other program, its only this machine, and sitelink that drops the printers. The only fix so far is a complete pc restart. I have two other desktops in the office…
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How to change the look of ESign fields (Green Bubbles)?
Hi all, I'm designing a new html lease layout and the ESign fields (like <ESign.Textbox>) appear as big green bubbles with the word "TEXT" in them. They look a bit ugly and don't fit the professional style of our documents. Is there any way to change how these look? I want them to look more like standard underscores or…
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ACH to Commit and ACH to Submit
What is the difference between these two and do I need to run both if we use ACH? I do not see any documentation on "ACH to Commit" but I do see Sitelinks training video for "ACH to Submit". https://www.youtube.com/watch?v=wZoNNs_cO1A
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ACH not Committing
Hi, I am having problems committed my ACH payments. They have been submitted and every time I tried to commit those payments I get an error message that states: ACH Processor: NO TRANSACTIONS FOUND. In my reminders and on my ACH payment page it shows that I have ACH payments that I need to commit. Please advise. Thank You!
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We have gatease and the screen box is black instead of blue. How do I get i back to blue?
Can anyone help? Thanks
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Unit (not tenant) photos
Hi all, Hoping to find out if there is a way to have photos (of the condition of empty unit) saved to the specific unit in sitelink? I know how to do it with a tenant - just need to know if this is something that we can do- if so..how? Thank you
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how to transfer funds to another occupied unit?
Tenant has 2 units, both are paid up a month in advance, he has vacated 1 unit and wants to apply the remaining funds to his other unit?
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How come Certified Letter fee doesn't get added when you process it?
I have to go into each account and add the fee, it no longer automatically adds it in when it pops up to send them. Is there a way to make it do that? Thank You :)
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Incorrect address showing on tenant lease?
Multiple locations in Tennessee. Sitelink is showing the correct unit number, but it's using the Lebanon, TN location address on the lease for a Carthage, TN unit. Tenant is technically correct on not signing yet, but will Sitelink reimburse us for the pro-rate? Tenant was supposed to be able to move in on November 2nd and…
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does anyonhave issues processing a Master Card debit? Visa Debit works no problem.
WE We can process VISA Debit with no issue However, Master Card Debit never processes. Any thoughts or work arounds?
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Credit Card Report Issues
Every day when we get onto Sitelink, we have to pull up a credit card payment report for the purpose of checking to see if anyone has made a credit card payment after hours from the day before. For the last 2 days our credit card report does not want to load. It takes several times and too much time to finally get it. It's…
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Balance Report without ACH payments
How do I get a report of tenant unpaid charges/balance report without tenants that pay by ACH?
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Is it possible to add a temporary charge until rent backlog is paid?
I have an elderly tenant who has gotten behind on their rent. To avoid them having to pay the entire amount at once we would like to add an agreed amount to their monthly autopay amount until the overdue rent is paid off. When I try to put them back on autopay with a new card it wants to charge the full amount. Is there a…
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Rate Increases on tenants with permanent discounts
How do you explain a rate increase to your tenant that has a permanent discount, because SL drops the discount and rounds up the rate. I have been telling them that the new rate is a percentage of what they had been paying, so they are still getting the discount because of this. However, as the years go by and rate…
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Reporting vacant units
Hi! We use the human method of reporting vacant units, which means we have to rely on the knowledge and memory of staff to do lock checks and come back and report the units that were found vacant. This has proven to be extremely difficult with trainees. They don't report the correct unit, and then office staff moves out…
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Reservation notifications
I was told SiteLink (Storable) cannot add multiple phone numbers for reservation notifications. Has to be one number and one email address. Is there no means to be able to get text notifications either? Our company has one office phone and the owner and two employees. We aren't open on weekends, except when reservations…