Vote For Storable!
We have some exciting news to share with you! Storable has been nominated in not one, not two, but EIGHT categories for the Inside Self-Storage (ISS) 2023 Best of Business Awards. We are super pumped about this recognition and would love your support. The categories we are nominated in are: * Best Management Software *…
Is there any sort of list with explanations of all the Ctrl/Shift functions? Some of them seem very helpful, and I would like to have an all-inclusive list for our locations.
Street rates lower than tenants rate?
Our street rates have gone down in the past couple of months by half the price. How do you handle tenants requesting that they be given the current street rate?
Can you access tasks and letters in myhub?
Is Tasks and Letters available on MyHub?
Multi Tenant Card Auto Pay
Can anyone explain how this feature works. Tenant adds additional unit. How do I set up Auto Pay. I can process the payment manually with card on file but not set up auto pay. I can only see the last 4 of card number so can't enter it to set up auto pay. And also noticed it doesn't show the CVV. I have tried in Tenants and…
Sitelink + windows 11?
I had to downgrade my new computer back in February, from windows 11 to 10. Sitelink support and my IT guy could not get it to install on 11. Has there been any recent updates on this issue?
Tenant discount on units that door alarms have stopped working
We are a 24/7 access facility. We have video surveillance and gate code activation for entry and exit. All 700+ units have individual door contacts for alarms. However, over time, some of these contacts have stopped working and are no longer available to purchase and replace. We thought about advising tenant that there…
Customer picking up items left
If you auction a unit, or a customer leaves items for you to discard, is there a form when they come back and pick up personal items like a release?
Help please! Over the weekend my weekend help added a future move in for a current tenant without using his current profile (she made a new one). As its a future move in I cant delete/remove it to use his current profile. Is there a way to merge or link these units together using the original current profile???
Bank Lien on Vehicle tenant in default ? NY state
my tenant is still paying on the loan. She is in default with us by 4 months. Car doesn't drive, needs $5000 in work, no keys, no battery. Tenant asked the bank to take the 2012 Chrysler 200 and the bank does not want it. I reached out to the self storage association legal department. They said obtain a title with garage…
What's Your Favorite Website for Learning Coding?
Hey everyone! I'm on the lookout for a good website to enhance my coding skills. Can you share your favorite sites for learning to code? Whether it's tutorials, interactive lessons, or coding challenges, I'm open to suggestions. Let's compile a list of awesome resources together!
How do I create a custom unit attribute that will show on the website?
Under modify units in company setup, I see where you can edit the unit attributes by selecting the different ones in the list as used at the site. There are custom attributes listed but I can't find where you actually create these custom attributes. I would like to create them to show a current discount offering (2nd month…
Add DO NOT RENT to reservations please
We need to have a way to flag BAD tenants and see them on our reservations screen, I know I'm not the only one asking for this or even flags in general for staff to know not to rent to them. I am always shocked when an evicted tenant comes back! Just had one come in and explain to me that the last manager didn't like him…
Credit Cards vs ACH. Or Both?
It seems like everyone is doing CC's, but not so many facilities are doing ACH. Does it cost more to process ACH? Is is a hassle? Any thoughts would be appreciated. I am thinking of adding ACH
SiteLink Access Control
How many of you are using SiteLink's ACCESS CONTROL? Is it similar in application to PTI? And by that, I mean do you have full control over updating codes, syncing codes to individual door alarms, and being able to access a phone app that shows real time facility access and triggered alarms? I know there is a wealth of…
2023 wrap up... More money to sitelink.. no significant changes
Our software prices have gone up again... I am also now required to use your credit card processors and my credit card rates are more... The big changes this year was in March, you can now be prompted to send a move out receipt via email..... This is wild, thats the big new feature. Where are? Apple pay/ Android pay A…
We've been hacked.
Our e-mail got hacked last week, which has been no fun getting it fixed and sorted. I asked our IT specialist the obvious questions on how it occurred and he pointed to a possible vulnerability in the old and venerable Sitelink environment as a possible problem area. Any body else had a problem like this??
Dismissing Past Refunds
I have three refunds from 2015 under my Reminders that I am trying to dismiss. When I highlight one and hit "Next" it takes me back to my original screen. Did not want to hit "Batch Dismiss" because I didn't know where it would take me next. I do have three other refunds in 2020 that are valid which I want to retain. How…
Sitelink api integration with wordpress
I want to integrate the Sitelink API with a wordpress site, and don't want to use Sitelink templates provided. I want to handle everything such as payment processing on my site only.
Why do we continue to pay a third party for text messaging and does Storable plan to incorporate that feature into the software in the future?
April is Stress Awareness Month
We all get stressed out
sometimes. However, did you
know that high levels of stress
can cause everything from
headaches and digestion
issues, to high blood pressure
and chest pain? Stress can also
worsen anxiety and
depression. You can take steps to minimize
the causes of your stress so
that you can lead a healthier
Sitelink Invoice issue ??
Is anyone having issues processing the invoices under reminders this morning? The invoices will not process, I keep getting a processing error message. Never had this happen, appreciate any assistance.
Site Overview Information
Is there a report, or somewhere in SiteLink, for a facility unit overview that will show my overall unit mix percentages? Or is that something I have to calculate manually?
I'm new to Sitelink and I'm having trouble with my ACH batches. It shows that on 10/5 I submitted $832.50 to be processed. However, it hasn't shown up in my bank, and all of those tenants still show not paid. I'm not sure what to do. Any suggestions?? HELP!!
Does anyone use recycled print paper ? Reverse sides?
How to enter a Security Deposit retroactively
I need to add a security deposit that was not included in the initial Sitelink import. How do I do this without making it a current charge?
How to set rate increase notification sent automatically 30 days before the rate take effect?
I want to set up rate increase notification email sent automatically 30 days before the rate increase kicks in. Example When new tenant moves in I want to be able to change rate on move in day, let’s 6 months later customer get the new rate but I want the rate increase notification emails sent out automatically on the 5th…
Is there a problem yesterday and today?
Usually everything sails along beautifully, but yesterday and now today already (9am Pacific) I start to load my 17 stores and I keep getting an error message and it shuts down the SL I am trying to open. Sometimes when I go back and try again it opens just fine, other times it errors and shuts down again. MyHub just does…
Need Help with Site Links!
Hey everyone, I'm new to website management, and I could use some guidance on creating site links. Can someone please explain how to do it step by step? Thanks!
PTI Gate Key Pad
My PTI gate key pad is reading "Tamper Lockout" and will not let anyone in and my remote won't open it. Why?? And how do I fix this?
CRM Campaign Schedule
Can I add an Image to my CRM Campaign Schedule? I have tried both RTF and HTML formats. I finally got an image to load up on RTF (had to size it down) HTML would not let me load one up. I attached that "Letter" to my Campaign, Preview shows the Image (Christmas Card) but when I Emailed it to see how it looks, there was no…