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Meet Agent Assist: The Chatbot Made Exclusively For Self-Storage
The self-storage industry’s most advanced website chatbot is now available on Sitelink! Convert more leads, reduce overhead, and provide a modern tenant experience with Agent Assist, the AI-powered rental agent that works 24/7. Agent Assist is your solution for:* Increased website conversions * Enabling tenant self-service…
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PTI STRIKES AGAIN
Effective October 1, 2025, PTI Security Systems will discontinue new sales of the following legacy products: FalconXT hardware, including base unit assemblies, connectors, boards, and international base unitsStorLogix Cloud Adapter, as we transition customers to our next-generation access control solution - PTI…
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Sparefoot and Sitelink reports
Is there a way to generate a report of sparefoot move ins in sitelink? Sparefoot automatically is entered in the note area under the tenants profile, I am hoping there is a way to pull all those. OR is there another way?
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How to reverse a check payment after daily close
I read the post that says to do it as a NSF. But by doing it that way, it flags the tenant as having NSF, which he doesn't. Is there any other way to do this? The check was dated for the 1st and we didn't catch it and the bank gave it back. Thank you.
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Apple Pay & Sitelink
Good afternoon, We are a UK sitelink user and have been for many years, we process the majority of our payments using the sitelink payments processor with First Data as merchant provider. We manually enter credit card details if people want to pay on card instore, however we have more & more people that are asking to use…
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Shortcuts
Quite some time ago someone put out a list of shortcuts like SHIFT+CTRL Z, does anyone know where that list is? I thought it was in the forum but I searched by the keyword shortcuts and didn't find it. Maybe I saw it somewhere else. Edit* I found it under 'SiteLink short cut codes', two words for shortcut is what tripped…
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Is there a new way to complete a 6 month or 1 year payment?
Hello! Last week, on Saturday, a tenant called to say she wanted to pay a years worth of rent. However, when I tried processing it, it would not let me do that, plus, it told me I needed more money which I know for a fact, was incorrect. This is not the first time a tenant wants to pay in advance- yes, it's been a long…
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Non-Refundable reservation fee stays as a credit after expired and/or canceled
We have a $20 non-refundable reservation fee, good for two weeks, that applies to the rent when they move-in, I have noticed my no-shows, expired etc., sometimes they eventually come rent from us and still have that credit sitting there. Why doesn't it go away with the expiration or cancellation?
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Can´t move out a tenant. Move out error
A colleague of mine can´t do move outs from it´s computer. last time it happen it was from data format on computer but I d ´ont remember how to fix it. Can anyone help me on it? Thank you.
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Does anyone know what the different results in the iPayBy column of the Receipts table represent?
I am trying to create a table in SiteLink with all the payment details since the inception of my unit. Not only when they where paid, but also how and if they got declined. Does anyone know if the iPayBy column helps me achieve this goal? What do the different values it outputs represent?
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undo a Move In
Someone has been moved in by accident. can it be undone.
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Online payments still not functioning correctly
Hello, We are still having tenants complain they are unable to make their rent payments online. This has been happening too long now. Who do I take this to, to make it so our tenants can pay us? Thank you
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Insufficient funds?
Have had a couple of tenants tell me that they've had money on cards, yet when we've run those cards, its popped up as having insufficient funds. Has anyone else had issues like this so far this month?
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Logout Issues Tenant Portal
My website is through storable. I have had 2 tenants contact me saying that they are unable to log out of their online accounts after they make their payments. One of the tenants said that when she went to log in this month to make her payment it was showing she was already logged in and she didn't have to put her password…
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When several units are rented same day by same person
When a new tenant is moving into several units is there a way to do the move in for the combined units or does it have to be individually? Same size units and same price...
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Gate lock out
Our gate hours are set for all tenants, 6:00am-10:00pm, seven days a week. Tenants are locked out on the 11th, but our gate doesn't automatically do it. I have to. Also, if a tenant is locked out and follows someone in, the gate will still let them out when they put in their code at the keypad. I have done all this: On the…
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Tenant never moved in
I have a tenant that paid her first month's rent but never moved in or put a lock on unit. She is now two months past due. I have called several times, left voice mails and still no response. Alternate contact has a phone that has been disconnected. Can I move her out? The unit is completely empty.
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a new tenant is unable to sign up for online to pay rent
Hi, Have had a tenant (new to online payments) call to say he tried to pay online and it won't take his information. He said it doesn't ask him if he is a new registrant. Why, I wonder. Had one happen last week also. Thank you.
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Auto bill for Credit Card
How do i default E-Mail receipt to Yes in Auto Bill for Credit cards.
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how to transfer funds to another occupied unit?
Tenant has 2 units, both are paid up a month in advance, he has vacated 1 unit and wants to apply the remaining funds to his other unit?
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Prorated Refunds - Move Outs
If a customer moves out before the end of the month, does the system automatically generate a prorated refund for the remainder of the month? How does anyone else handle these situations? Thanks for your input and Happy Holidays!
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New Window in MyHub when doing Reservations
It used to be when I was calling my New Reservations in MyHub that when I was done making notes and setting dates/discounts after I hit Submit I would end up back to my list with the last name still in the Search bar and the results still listed below. This was perfect because I could see the duplicates and any other units…
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Using SMS to Communicate Gate Hours
Hi Folks, Our gate hours are from 6A-9PM and we are using PTI Storelogix + Sitelink. For tenants who are "on-site" say after 8:30pm and for those who additionally enter the site, we would like the automation of having their mobile number in the database be pinged as a friendly reminder that our facility will be closing in…
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California Governor Gavin Newsom has signed SB 709. It’ll take effect on Jan. 1.
SITELINK: Do you have any suggestions and/or new guidelines on how to add promotions and/or discounts automatically unto our rental agreement? perhaps with inserting keywords on the mandated added text?
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I have tried everything, and sitelink will not do an invoice for a tenant
I have manually created an invoice, but it won't print it. It causes sitelink to freeze, and I have to end the task. I have it set up to send an invoice, because I sent her one in November for December rent. After manually creating one, to show December (which is past due) and adding January it just shows invoice for each…
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Alternate Letters Not Printing
Hey all, We're having a major issue at all of our properties with alternate letters not printing for lien notices. It's causing our auction units to get pushed because letters aren't getting sent. I've talked to SiteLink, and everything looked fine on their end. They said it must be something our IT department is blocking.…
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Preliminary lien and Lien Notices via email in California
Postage is ever increasing and we are interested in reducing our mail load and do preliminary lien and lien notices via email. How many of you in California do this? And do you do it through SiteLink? Can someone give me a rundown on how this works? I would appreciate it.
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TPP Rate Increases
I can't find anything anywhere about this new 'tab' on the reminders that appears in two places, one is under Leads to follow up. I am a property mgr with limited permissions, what am I supposed to do here with this? Have received no instruction and see no documentation and scanning finds nothing in the forums.
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Is anyone else having issues with customers not completing the lease agreement? The green boxes?
We are experiencing issues with customers not completing the lease agreement due to so many green boxes, they get confused on what is required verses what is optional. Sitelink doesn't have a current fix
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Deleting charge after end of day
A tenant's payment was accidentally put into the system for more than what they paid...the payment was $101.00, but instead $1,010.00 was entered. This caused the system to add charges for the assumed prepayments. The payment was deleted and corrected and an end of day was done. Now the charges still exist, and I can't…
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Accounts balances report
is there a report available that show, by tenant, the amount invoiced and received?