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Introducing the SiteLink Approved Answer flag and badge!
Today we're excited to introduce the SiteLink Approved Answer flag... ...and badge: If you see the SiteLink Approved Answer flag on a post, that means tech support has reviewed and given the answer the thumbs up. The post will also be tagged so you can find all the approved answers in one place. The user is also awarded a…
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Emergency after hours phone number
How do you handle emergencies that happen after your office is closed? I thought the call center (Open Tech) was supposed to call the onsite manager if a customer has an emergency. My office closes at 5PM, the facility closes at 9PM. Our company does not supply us with a cell phone or phone number for emergencies. I am…
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Updating Credit Card expiration dates: what changed??
In the past when someone is updating their expiration date they have confirmed the last four of the card and given me the new expiration date and security code. In the last two months, I have found that their card is declining and I have to call them and get the WHOLE number now. Started happening after the last update.…
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Exciting News: Storable's New Look, Same Commitment to You
At Storable, our mission has always been to help storage operators like you run better businesses. Today, we’re thrilled to announce an exciting evolution of our brand that reflects this commitment—and positions us to serve you even better. You’ll still have access to everything you know and trust—just with a fresh, new…
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How do you delete a scheduled auction in SiteLink?
We have a bunch of units listed under the Schedule Auction task that are obsolete. Either the tenant moved out or the auction never took place. These tenants are NOT listed under Reverse Scheduled Auction. I want to get them off my Reminders list. In other words, I want to just delete the auction event for those tenants.…
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Tell me about your experience with Storable/Access
Our software/hardware on our gate system is getting dated and we are currently trying to make the best decisions going forward. We are currently with PTI which is interfaced with Sitelink pretty well. As we move forward we are considering a newer system with PTI but also are interested in the Storable/Access system. It…
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E-sign receipts / Chargebacks
I'm a long-time user of SiteLink; before Storable, before Web Edition... long time (since 1999 I believe). Technology has allowed for immeasurable advances in paperless transactions, convenient and green payment and rental processes. Yet Storable lacks one significant feature that is costing us thousands of dollars…
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Data Fields
Our invoices have sections in the setup like Due Date <Invoice.DueDate>Unit <Invoice.Unit> the items in <> being the call on the data which are filled when procseed to the customer. In our emails that go to customers with the invoice attached we have Dear <Tenant.FirstNameGreet>, <> the data field again for customers and…
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Any tips for getting a response from Billing or sales?
We have been trying for over a month to add a new satellite location, I can't get sales or billing to call us back or respond to emails. Anyone have a tip on how to get a response. If you call tech support the just say they will send them a message.
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How do I REPRINT a MOVED OUT RECEIPT?
A Tenant was moved out by an employee, and they did not print the MOVED OUT RECEIPT, How do I go back in to print this?
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How do you link an email to a PDF file?
I have two problems I'm trying to figure out, both related to the link between an email and a PDF file. (1) We have a couple of standard notices, such as the "Move Out Receipt" and the "Rental Rate Increase Notice," that are linked to the email for past due notices. Every time we want to send out one of these notices, we…
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New employee log in and password
Where do we get the new employee started?
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Identification
Hello all, what types of ID do you accept other than a valid driver license? If accepting passports do you also require a utility bill in their name or lease? what address would be used if accepting a passport? Are there any new scams?
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Report to see future move ins?
I can't seem to find a report that shows which of my units have a future move in date / reservation. Which report best shows individual unit #s and dates of upcoming move ins? thank you
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Feature Request Collective Submission
SiteLink states that their only basis for considering new features is the frequency of requests made for a particular feature. This is unwise considering that even if a request is addressing the same problem, it may not be the same "feature" requested to solve it- if a request is even made at all.. So I wanted to try…
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Keep it simple locks
question about Keep it simple locks, are they worth it ? what is the feed back on them
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How is a next payment due date changed?
On the unit notes one of our tenants paid to date is incorrect. How do we make a change to reflect the correct date. It shows paid to 2-28-25 and should be 3-31-25.
Thank you.
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Notification of Online Rental
One year into this and I still can't "program" SL to get the information I need for an Online Rental. Gatecode in a format we use. Phone number of Alternate Contact which is very important. Insurance form issues if taking out insurance. And most important is notification of online rental. If I can get a phone call for a…
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Autopay: entering credit card or ACH info only once for multiple units?
Is there a way to enter credit card or ACH information (or re-enter it) only once for multiple units? We have lots of multiple unit tenants, and with all the credit card fraud happening, entering a new CC number for them is an opportunity to enter one incorrectly.
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Sparefoot and Sitelink reports
Is there a way to generate a report of sparefoot move ins in sitelink? Sparefoot automatically is entered in the note area under the tenants profile, I am hoping there is a way to pull all those. OR is there another way?
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What are "recurring events"?
(I really do search for an answer before asking basic questions like this! ;-) I'm experimenting with adding a new event that more closely approximates what happens in real life. I noticed for "Gate Lockout" -- which I assume is a standard event that Sitelink provides by default -- there's a note: "Repeating events are not…
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"Unwanted" Online Rental
How do you deal with Online Rentals that you won't rent to. Previous bad tenants, criminals, bad credit etc? In 6 months I have only had one and I managed to creatively get out of it- she was wanting to store items that didn't belong to her. They belonged to her father who was on the front page of the newspaper for drug…
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What is 'Sage Virtual Terminal'
Hello, I saw this mentioned recently. What is this and how would I access it?
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SafeLease Protection Plan Surcharge by Storable
Has anyone been made aware of Storable stepping in the way of SafeLease administering their Tenant Protection Plan by locking them out and no longer allowing them to be appointed as an authorized user? I realize Storable is now offering their own "flavor" of Tenant Protection but I think have open competition within the…
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Texting and SiteLink
Wondering how existing SiteLink users are texting (SMS) their Tenants? We are using a third party and have, I believe, a 160 character limit now. Seems like there must be a better solution developed since we adopted ours years ago. Anyone found a vendor and/or solution they really like?
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We need website tech support to make a change on our website.
What is the phone number or email address to contact tech support about our website? Thank you.
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NSF
Trivial question...........How do you turn off the "flashing" NSF symbol on the tenant's payment screen. Thanks in advance :)
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receipts
We are just curious, why doesn't it show up under tenant notes when we print or email a tenant receipt? It seems when we print or email anything else, a note is automatically added.
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Reminders for SiteLink Web Edition
Our company runs individual version of web edition for both of our storage facilities. It was my understanding that for the Reminders section, both sites were supposed to be mirrored. However, one location provides us with all of the Reminders while the other only a fraction. What can we do to make we can view all of the…
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Alternate Letters Not Printing
Hey all, We're having a major issue at all of our properties with alternate letters not printing for lien notices. It's causing our auction units to get pushed because letters aren't getting sent. I've talked to SiteLink, and everything looked fine on their end. They said it must be something our IT department is blocking.…