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Sitelink Software Owner Payment Database possibly Compromised
I personally own and operate a small storage facility and received an alert that my credit card had been compromised. I ONLY use this credit card to pay for my monthly invoice from Sitelink Software LLC in Austin, TX. ($255.27/month) for using their web edition software. There has been no additional charges or account…
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Storlogix text messaged all of my customers without permission
So, over the weekend all my customers were texted by Storlogix Cloud (PTI), letting them know they can download an app (EasyCode) to open the gates. This was done without my knowledge/permission. We do not offer EasyCode at my location because it presents a whole host of other problems. I have had to field several phone…
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Aged Receivables
Is there a report where I can find a list of my tenants that are 61-90 days late? Corporate is asking for a way to pull a report that shows this to them.
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Move in discounts not transferring
Has anyone else had an issue with move in special discounts not transferring when tenant needs to upgrade to a new size? We have 2nd and 3rd month 25% off, transferred to larger unit on same day but discount disappears. Support's suggestion was to do a manual credit. But all employees are not authorized to issue credits.…
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How do a reset up invoices to go out for all tenants at same time?
When I go to settings to set up how many days out to send invoices, it doesn't set it up for each tenant. I have to go into each tenants ledger settings and change it. Thanks
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m4s marketing for storage website
Anyone using M4S for your website? Please share your experience good or bad
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Regarding California Lien Laws: how long do you allow someone to go before you auction the unit?
Our company has always had a 90 day policy, we do a 30 day pre-lien and then a 45 day Lien notification but we are told to give it another 45 days from there, it has come to my attention that we are doing it wrong, according to the law we only have to wait until they are 58 days late to sell? Can anyone tell me how they…
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hurricane
Ok so I'm in Florida. we have a hurricane coming, What do facilities do about allowing people in the gate. Shut the gates down til you can inspect the property? Not let people in til the storm passes?
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SiteLink and Storable Website User - Protection Plan Offering
I am very interested in connecting with anyone who is using both SiteLink and Storable Website services. Specifically, we are about to make Property Protection a requirement for new and existing Tenants and I am struggling with the interface of how the optional coverage we are offering is presented to online renters.…
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support
Does anybody know who to contact when support fails. waiting 10 days now for a call back to resolve a 30 second issue resolve. support stinks corporate needs to know.
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Forms of payment
Is there an option for you to be able to take 2 or 3 different forms of payment in one transaction?
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Dismissing Refund as Unowed
This might be a dumb question - but where exactly does ones refund go after you dismiss it as unowed? Is there a certain category on the management summary that it would fall under? Or is it now just considered extra income? Any help is appreciated
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Termination Letter due to delinquency
Just curious - How many of you are terminating tenants just because they consistently do not pay on time? (If yes - is that specified in your lease?) I have a decent amount of people who will always pay in full, but only after they have been prepped for auction. (>10x) I am currently at 97%, so at this point these piles…
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Is anyone else having issues with customers not completing the lease agreement? The green boxes?
We are experiencing issues with customers not completing the lease agreement due to so many green boxes, they get confused on what is required verses what is optional. Sitelink doesn't have a current fix
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HubSpot CRM with Sitelink WE
Has anyone connected Hubspot CRM with Sitelink web edition though the API? if so, are you pushing information to Sitelink or are you getting sitelink to push client details to HubSpot? Ideally I'd like Sitelink to push out a customer list with revenue tied to them so i can create custom audiences for marketing tied to…
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Payments
I am wonder how easy it is to setup direct debits. We use auto credit cards every day and standing orders where customers push money to our account, but direct debits would be so much easier. Thanks
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Esign showing completed in bulletin and notes
Wondering if anyone is having issues with Esign not showing completed in the notes and the bulletin? This was a helpful tool to see but now it seems to be gone with the recent changes
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esign or paper
What is everyone using esign or paper contracts? Thinking about going esign
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Why can't I get in touch with billing
My account was changed there is no number to call. I sent an email no call back. What is a good number to call?
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Future Alert Option?
I have a tenant that prepaid until the end of Feb. 2025 and wants a call before the end of February to remind him to pay for March. Is there a way for Sitelink to notify me in February to call him?
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Auctioning unit after termination
We have a tenant whose lease was terminated. The final date for vacating was 8/20/24 and despite a couple of deadline extensions the unit was abandoned and not emptied. I was informed that we could not auction and take any proceeds it has to be offered for free. Does this make any sense?
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Is there something going on with SiteLink right now? 9/3/24
All across our stores we are having document signing problems, pmt issues, slow loading times, discount months like 1&2 or 2&3 not being offered only a blank window leaving us to have to click on a different unit size and then back to the reserved unit before options populate.
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How to save and print E-Lease after new update?
Ever since the recent update, E-Lease is no longer a seamless transition between the Rental Agreement and the insurance forms. Not only does the Topaz signature pad no longer work, but if the forms aren't saved right then and there, there seems to be no way to go back and save them to a tenant's file. Am I missing…
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refund issue
Hello. Today I noticed a unit with no lock and empty. I do lock check every day. So I know this unit has been locked. Seeing it now unlocked and empty, and account current, I assumed they moved out without telling me. So I moved her out. I refunded her the $15 dollar deposit and that was that. I then get a call from her…
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Opentech kiosk not allowing move ins after hours
Has anyone experienced issues with thier opentech kiosk not allowing move ins "after hours" and makes the new tenants' move in date for the following day, which then makes thier gate code locked out until 12:01am the next day? Soooooo frustrating.....
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Expiring Credit Card Notices in Sitelink
Has anyone experienced Sitelink randomly not prompting for an expiring Credit Card on auto-billing accounts? Normally (and for 98% of the time with us) we get prompted to send an "expiring credit card" notice/letter ahead of an expiring card date. Once processed Sitelink leaves a system note on the account regarding the…
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E-sign causing Opentech kiosks inoperable
Ever since the new e-sign update my 20 series (latest models) Opentech kiosk won't complete move-ins. It freezes on the e-sign screen and won't display the rental agreement for the tenant to sign so the move-in process just stops and the tenant doesn't get a receipt, gate code or unit #. Anyone else having issues with…
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E-Sign 500 Internal Server Error after 'update'
How many people are having this issue? After some update, we cannot generate a single e-sign document without an error like this. As a remote facility, this is absolutely unacceptable. Currently scrambling to see how to work around this to move in tenants like it's 1986. I cannot believe that this is a 'localized' issue.…
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Ask The Expert
Hello! Where can "Ask The Expert" recordings be found?
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Exit Survey questions
- How do you do find out who has responded to the exit survey and their comments. Currently the only way I know is to go through each tenant, and then clicking on exit survey. I'm looking for a report that I can run that will show comments. It's very time consuming to go through each one, when I can have anywhere from 50…