Move in discounts not transferring

AnitaJohnson1269

Has anyone else had an issue with move in special discounts not transferring when tenant needs to upgrade to a new size?  We have 2nd and 3rd month 25% off, transferred to larger unit on same day but discount disappears.  Support's suggestion was to do a manual credit. But all employees are not authorized to issue credits. Everything worked fine until the forced update. Ugh!

sonyawiprud

During the transfer procedure, is there a button (top right) that is checked that says remove discounts? 

AnitaJohnson1269

sonyawiprud said:

During the transfer procedure, is there a button (top right) that is checked that says remove discounts? 

It's not checked to remove. It was working correctly before the upgrade. 

storable_support

There is a known issue in SiteLink where certain one-time discounts, like your move-in specials, aren’t transferring when a tenant upgrades units. Our development team is already on it and working to resolve the bug. In the meantime, the suggested workaround is to apply a manual credit. We appreciate your patience while we get this fixed!