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How can I reserve a unit?
Wanting to reserve a unit so it shows on our computer unit screen.
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What card reader device do you use at your storage offices?
Our offices are looking to switch to something new. We are looking for a card reader that integrates well with SiteLink that has a swipe, chip and tap feature as well as an apple/android pay function. What is everyone using currently?
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Is anyone a Storagely customer?
What are the features that you like the best? Is there any other feedback you have after using Storagely?
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Wants their unit weeks after the auction....
Two auction scenarios (sold 3 weeks ago & all steps followed) - what would you do? 1. In woman's name, she goes to jail so husband steps in & pays for a year. Follow auction process (I give 8 full weeks notice), sending emails, text messages to both #'s, etc. Husband calls to say he will have it paid before auction. I…
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How do I download our rental contract to sitelink, so that we can eliminate the paper contract?
Also, is there a generic California contract available for the purpose above?
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Manager Safety
Managers often work alone, especially at smaller facilities. How do you protect the safety of your managers? Female managers working alone are of particular concern.
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We're here to support you during the upcoming hurricane
As Hurricane Milton approaches, we are here for you and your business. We understand the potential impacts of the storm on your facilities, and our team is ready to provide the support you need. To help minimize the challenges for you, your team, and your tenants, we've compiled a list of resources for you here:…
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ACH Get Returns
We no longer accept ACH payments. How do I remove the "ACH Get Returns" from the Reminders List? Thank you
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DAILY QUOTES
Stay close to anything that makes you glad you are alive.
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Rent Cafe
Has anyone had experience with RentCafe? They are advertising our facility without any contact or information from us and some of the info. is inaccurate.
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P.O. Box
Is it legal for storage facilities to accept P.O. Box addresses? I know P.O. Box addresses are one of those debatable topics. However is it illegal to decline a P.O. Box and if a tenant with a P.O. Box goes to auction, do you still process their certified/certificate of mailing auction letters the same as if it was a…
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How do I find all tenants who meet a specific criterion?
We are adding a new "Senior" discount to our system. How do I build a query that will find all of our current tenants who have a DOB before 04/01/1959?
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Video Surveillance from outside source
Is any one using outside subcontractors to keep an video eye on the storage site
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How to change a due date on a group of units
How do I change a due date on a group of units?
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Happy Holidays!
As this joyous season unfolds, we wanted to take a moment to extend our warmest wishes to each and every one of you. Your vibrant presence and unwavering enthusiasm have made this forum an incredible place to connect, learn, and grow throughout 2023. Thank you for your incredible contributions and insightful discussions.…
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Is anyone using G5 for their website design/hosting?
We are using a new facility as a test for G5 and having a few hiccups with online rentals. Specifically, we require an alternate and that the address for the alternate be different than the renter, however, the software cannot distinguish when the address is the same. Anyone have suggested work arounds for this?
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Climate Control Floor Painting/Waxing
What do you use to paint the floor after they get all scruffed up?
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Receiving Auction Proceeds in Sitelink
I'm a newbie to the auction process. We did all the notifications and held the auction. I processed the auction in Sitelink to generate the letter to send to the tenant. Sitelink still shows the unit in the delinquent tenant's name with their balance due. How do I record the proceeds from the sale? (sold for less than the…
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What are customers looking for in a self-storage facility?
It's a deceptively simple concept: Get a bunch of rooms with locks on the doors and let people store their stuff there. So why do some facilities in my neighborhood of Raleigh, NC seem to do better than others? How are customers choosing one facility over the other? There are some basic aspects that every customer looks…
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Where does Corporate Control Lead to Lease window go!?
Here I am buzzing along with my work using Corp Cont L2L window and then the phone rings and I "accidentally" minimize this window and it disappears!! When I go back to CC I can't find it and cannot click on anything else. The only fix I have been able to find is to Ctrl/Alt/Delete for Task Manager and find CC and End Task…
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Snow in Unit - Anyone else have this happen?
Hello...Manager at a facility in Ontario Canada, snow somehow got into a unit. 100 plus km/h winds during intense snow storm. Has anyone seen this much snow get into a unit? Corrugated doors do allow for some air to get in but nothing makes sense. Unit in 1st row, no shelter from wind on that side, winds were blowing…
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Can we impose a lien if the tenant moved all of their belongings out without notice?
Our lease states we require 30-day notice to vacate but when they had not paid in December, I went to overlock the unit and it was empty. They stated they moved out in November but gave no notice and did not return the lock and keys. Can we proceed with a lien if there is nothing in the unit? Would it just be a personal…
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How to Import SiteLink Data to QuickBooks Online
Does anyone have experience importing the daily deposits from SiteLink into Quickbooks online? We recently transferred to no longer using the desktop version of Quickbooks, and it seems like there should be a way to import all of the data directly, but I'm not having much luck.
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How do you retain your Boat and RV customers in the off season??
Just bought our first Boat & RV location in Florida back in May. We are doing well filling the site last 3 months - But my question is, when we closed on property in May we saw a ton of customers move out telling us they would be back, and old owners held spots for them. We told them if we have spots we would gladly rent…
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How do you seasoned Boat and RV managers retain your customers in the off season?
Just bought our first Boat & RV location in Florida back in May. We are doing well filling the site last 3 months - But my question is, when we closed on property in May we saw a ton of customers move out telling us they would be back, and old owners held spots for them. We told them if we have spots we would gladly rent…
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How do I disable the verification of credit card info for tenants who have auto payment
We do not run credit cards in the Sitelink software, how can I disable the credit card verification and AVS verification when setting them up for auto payment.
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No Davinci locks
How do you secure your vacant units if you don't use Davinci locks but still want to allow online move ins after hours?
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Your fee schedule
I would like to know what fees and the amounts. I feel that our fees may need updated. We use the California schedule for late fees, but our other fees have not been updated in probably 20 years or more. Do you charge an admin fee at move-in? Pre-lien, lien, inventory, auction fees? do you charge cut lock or cleaning fees?…
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Reminders
Hi all, I am new to the forum and relatively new to SiteLink, still learning. What I have a question about is the reminders. I have two people that need to be called because they are late. I have done that but how do I get that off my reminder list? Thanks for any input.
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Sentinel gate system issue with satellite lots
My apologies first off for posting in this forum but it will not let me post in the sentinel forum. Does anyone here run winsen sentinel gate software across remote properties via one main office and have success with it? We have 4 locations all ran by 1 office up and down the main street here and the software will not…