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Does anyone know of any Moving & Storage Training videos?
We currently operate a self storage facility and ventured into Moving and Storage. Its new, we have staff that are not trained or specialized in this area and will like to get training and certification. Can anyone assist?
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Daily report viewing problem
I just got an error while trying to view a daily close report that said an error occurred while trying to view the report. Got to the error long to view report. Any clue where the error log is or how I can pull up the report the print.
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Any storage ideas to store my belongings temporary
Hey all We have recently sold our house and planning to move to a temporary location because the newly built home's renovation work has not yet been completed. In the meantime, We can't move all the furniture to our temporary location. We need some storage type to keep our furniture safe until the work gets over. Could…
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Tips for New Facility
A little about our facility: We are in a pretty rural area, and we are on a major Interstate. We are only a month old. I have got about 3 tenants this month we have been open. So far, I have our Google listing up, Google ads, Facebook page, Facebook ads, yelp, and pretty much all the free listings I can get. I am in the…
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Adding new build Units, price New ones the same as the old or up the price??
We our an 40 year old facility. Lowest in our area for 10x20 which is $160, competitors with newer facilities are charging $240 for a 10x20. Should we price the new 10x20 units the same our old units? We are filled up, no rentals available with constant calls coming in. Currently have 280 units and will be adding 60 more…
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FULL TIME MANAGER NEEDED IN JACKSONVILLE, FL
EMPLOYMENT OPPORTUNITY -We have a brand new storage facility opening in Jacksonville FL. and we are ready to hire. Please respond if you are interested in the FT position. Must have good computer skills. There is not an onsite apartment at this location. We also are looking for a FT (30+hrs) manager for our Boat/ RV…
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WHAT DOES "SEO" MEAN TO YOU?
(...What is your unique interpretation of SEO? Or, what do you expect from 'SEO services'? Don't worry, there is no right answer!)
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Self storage
Any self-storage unit for storing my vehicles for 6 months?
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sneaky customer
Im new to self storage so hello all. A customer who i cant get in contact with due to disconnected contact info. has 2 units with us, an rv and normal unit. She is past due and to the point of overlock but now i see she snuck in and got her rv. Now i have a space that is overlocked and empty and the fees are adding up. I…
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Facility Cleaning/vacuuming
I was wondering if anyone out there has any good recommendations for a cordless or backpack type vacuum? Our facility is indoors and we are trying to figure out the best way to keep the rows clean (our favorite time of year is the Holiday "fake tree needles" week!) Currently we manually sweep, or use a shop-vac and SUPER…
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Collection Company?
The collection company we have used for years has simply up and disappeared...literally! Would anyone like to share recommendations for a Self Storage Collection Company? Any referrals would be greatly appreciated!
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How does marketing impact occupancy?
Marketing can help increase your net operating income (NOI) despite what the market is doing by giving your company better leads, increased occupancy, and longer tenancy. If your self storage facilities are missing out on valuable occupancy, consider revamping your marketing strategy with these 5 simple marketing truths.
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What is the best way to attract customers
Hey,Recently I've been researching a lot on business strategies and how to attract customers. My rental business is not going well due to the Covid 19 pandemic. Somehow I have to find some strategies to enhance my business. There is a big welding shop in front of my space, and I think this reduces visibility. Is there…
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Rodent Control
Ok this is the first time I have tried to post since the new design and I'm not even sure if I'm doing it right. Anyway, recently there were some discussions on rodent control which I can't find right now so forgive me if I am reworking something already answered. We have only outdoor units, for those of you who put bait…
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Report by Username
Greetings! I am very new to storage and am impressed with the sitelink function as well as the supporting forum. I would like to track/review my progress of people I have moved in/out and wondering if there was a report I could filter by Sitelink Username. Any guidance or suggested "Custom Report" code would be greatly…
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Boxes
Are U-Haul boxes made of recycled material?
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Self-storage services experience
Hello guys, I'm a backpacker. I'm planning for a three-month trip. I have been arranging all the essentials for it for the past three weeks. Everything seems checked. The only thing that still worried me is the safety of my valuables at home. I've some valuable files and documents in my house. It also not safe to carry…
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Troubleshooting a false "Open" unit door ( PTI door alarms and GATE system, with picture!)
We had a unit that kept showing as "open" in our PTI door software. The alarms are pretty simple and consist of POTs phone/data wires (RS-485) leading from door switches to various multiplexers in the facility. If the door is open, the multiplexer sees a 5v current from the closed switch. In our case the switch was good,…
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Auctioning a unit
Good afternoon and happy New Year to all.I came here to reach out for some guidance and to better educate myself on the regulations of self storage. I had a unit at a facility that was mostly tools of my trade for a remodel business I have. Somehow they mistakingly auctioned off, admitted to their negligence, bought the…
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Dust in the wind
When a unit is auctioned there are usually personal items left behind that we are required to store for a period of time before we can dispose of them. This last one left me with boxes of pictures and 2 boxes of cremated remains. Customer has not returned calls or emails and eventually we're gonna have to dispose of "Uncle…
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HOW DO YOU DECIDE WHAT MARKETING CHANNELS TO INVEST IN?
(Given unlimited resources, we would take advantage of every opportunity - but that's not realistic. So how do you choose what marketing options are worth your money?)
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Your Best Auction Story
What's your best Auction story? Can be humorous, inspiring, or weird. I have quite a few, but this last one was interesting. We had our last auction a few months ago. One woman was desperately trying to avoid having her unit auctioned, but was unable to settle or follow a payment plan with us (we tried REALLY hard to avoid…
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Can I use shipping containers as storage space?
Hi guys,I have an idea of using shipping containers as storage units. My friends and I have some shipping containers with us. Some of them are old, but the majority of the shipping containers are good, and others are manageable. I have seen shipping container storage spaces. We need two more shipping containers to continue…
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Warning Flags
So I've only been Manager for a few months, and I was wondering what warning flags you all have seen when a tenant then gave you trouble. What are also the preventative measures to keep them away, or how did you deal with them afterwards? What solutions did you come up with to protect yourself and your customers?
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Requirements for rental
We have been toying around with what things we require from prospective tenants as a condition to rent. We started out with a simple policy requiring photo ID, but over time we have noticed a few trends. I looked at every auctioned tenant, and every incident report (i.e. sleeping in unit, etc.) filed in the last 7 years;…
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How Do They Find You?
I was watching "The Four Operator Imperatives" today, and Mr. Barragan spoke about the current rising trend of Online/Automated reservations and move ins. I began to wonder how each area sees move ins actually happen. Could this really be because of Covid? I live in a quickly growing rural area, and about %30 of my new…
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Keypads
Does your facility have keypads at both entrance and exit or entrance only?
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Does anybody else have U-haul and manage it through sitelink?
Hello all, I'm definitely a newbee here. The boss wants me to see if U-haul can be managed through sitelink. Like merchandise? If someone else is doing this, can you possibly instruct me as to how you do it? Thanks.....
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Manager(s) Needed
Opportunity opening for resident Manager(s) in Cheyenne, WY. Please respond to mynes308.tm@gmail.com
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What is your procedure for breakins?
I am still new and getting the hang of storage life. Recently while checking units, I discovered a cut lock. I notified the tenant and she came to see what was missing. All she said was a few clothes and a pair of shoes, but that is all. No other units were tampered with. She also stated she got scared and had to leave…