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How to Void e-sign document?
We have tenants' eSign credit card authorizations and when they change credit cards I do not know how to void the previous design authorization so I can send the tenant a new authorization to design. The reason I want to void the old e-sign credit card authorization is that if it is not removed or voided Sitelink will only…
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Manager ESign
Is there a way to autofill manger signature on leases? Also is there a way to block out the manager sign box when you email leases, so when its awaiting signature you can complete it?
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Best tablet for edocs and myhub?
If you use edocs with a tablet do you have any recommendations for which tablet we should use?
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eSign (Portable Storage) no pre-sale option to send
I finally got eSign working but am unable to send a lease to a customer prior to the storage unit being delivered. I sat on the phone with tech support and they were not sure if we had the capability to do this. The only way we can send a digital lease is through company, then clicking on forms. The problem with that is,…
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Originating vs. Pending
What is the difference between a document being originated and pending in the esign portal?
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Can not print esign document from myhub
We have just recently started using eSign. We are unable to print from the myhub pages both new or existing lease. No error code, just nothing happens. Any suggestions?
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Sitelink eSign - Gate Codes revealed on lease document before payment is received
I've run into some issues with sending someone an elease for signature. The lease must be sent before the software will take a payment, however, the elease shows them their gate code. I've had people sign the lease then immediately access their unit. We've yet to receive payment from them and they are already using their…
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Can I change the Name of an attachment?
How can I change the name of the attachment without changing the subject line of a completed rental agreement confirmation? Ours is really wordy when a customer has completed a rental agreement digitally and we email the copy to them, It looks like this when it is sent back to us:…
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Looking into ESign
We are investigating ESign (Sitelink) and wondering if anyone out there has pointers BEFORE we throw the switch. In Washington State, we use our own generated Sitelink Form. Where in SL does one designate which Form to use for the lease?
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E-sign 'Draw' on Tablets
Hi Guys. I'm relatively new to Sitelink but especially new to the forum. I was hired as the Relief Manager in December 2019 when the facility build was officially completed. My question is about the signature options on E-sign. We use E-sign for documents on a tablet that tenant's then use a stylus to sign. However, when…
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esign letters
I am trying it add letters such as lien letters to the esign format. If I add the signature 1 it asks for tenet signature like you would expect, if I add just signature 2 for the manager signature like is required for this letters, esign does not show up when processing. Anyone using esign for this? Am I…
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Working towards a paperless office....
I would like to know if there is anyone that can walk me through the process of using Sitelink MyHub, lead to lease, then the e-sign feature? I've watched the videos from Sitelink but I am interested in learning your process if you are currently doing this. Are you still using an Occupant information sheet and are you…
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Removing Walk in's
Does anyone know how to "walk back" the number of walk ins in sitelink? We accidentally added too many at close and now the system is showing us to be far too high.
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eSign issues with Smartphones
When a new customert is sent the eSign Lease, the "Click Here" that allows the tenant to move through the document more efficiently loses functionality on a smartphone (this example is from a Samsung Note 9). This creates frustration for the customer and really hinders the eSign process. Has anyone found a work around to…
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Email Receipt
So when we email receipts for payments to tenants, they show up in our emails sent folder. That’s nice so so we can confirm we did it. The esign leases don’t do the same thing. Is this a setting?
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There needs to be a way to send a tenant who rents multiple units only 1 lease to E-sign
I've had several tenants call wanting to do E-sign but rent multiple units. I have to send each individual unit separately. It would be nice to be able to put all the units on one lease with their sizes and rates. Another suggestion would be for SiteLink to set it up where you can send multiple leases through a single link…
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eSign Options
I am taking the leap into eSign for my leases. Here's my question: When having the tenant sign in person (vs. emailing it to them) do you guys have a separate computer screen on the counter for the tenant to view the lease and sign? or just a signature pad and a copy of the lease laminated for them to read? What works best…
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Going Truely Paperless
How many of you are going completely paperless....and not just leases ? If you are, how are you storing non-lease documents electronically...are you using eSign or other methods ? Please share
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DECEMBER 2017 POLL: What do you feel is the biggest advantage of using SiteLink eSign™?
SiteLink eSign™ has many benefits – choose the one with the biggest impact on your business.
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Sitelink Print OR E-Sign Option
For facilities that use E-sign.. How do you deal with older customers who demand signing a paper lease and are not comfortable with electronically signing? We use bluemoon leases through the TXXSA to comply with Texas State laws. We have ours set to E-sign, but I wish there was an option to have it set to E-Sign, Or Print…
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WEBINAR Q&A: Convert Leads Faster with Lead to Lease and SiteLink eSign™
Below is the list of Answers to the Questions asked during the September 13, 2017 webinar on Lead to Lease and SiteLink eSign, presented by James Renouf and Markus Hecker. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. When entering a reservation, can you specify a unit type rather than…
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WEBINAR: Convert Leads Faster with Lead to Lease and SiteLink eSign™
Increase Rentals with SiteLink Lead to Lease and a Paperless Office September 13, 2017 at 2:00 PM EDT with James Renouf Convert leads faster with top-to-bottom Lead to Lease workflow, including capture and storage of SiteLink eSign™ leases, forms, and payment receipts. Use better tools to convert more leads Rent by phone,…
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Other than using keywords, are there specific eSign Lease Language Requirements?
We are trying to get our facility setup with eSign and we are trying to find out of other facilities now using eSign use specific language pertaining to the electronic lease and signature or can our normal lease work. In other words, do we have to add language to our lease explaining this is an electronic lease and we are…
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SiteLink eSign Portal - SiteLink Training [Video]
SiteLink eSign Portal - SiteLink Training Video https://youtu.be/-mAfsRTs3lU?list=PLKVcQHhV4bF--CR9M2xpG8Uo5KstsLrM4
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SiteLink eSign™ Setup and Functionality [Video]
SiteLink eSign™ Setup and Functionality https://youtu.be/bKq2tDNbLGE?list=PLKVcQHhV4bF9HmcFbCTe6c8O6lbkwzXTj
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SiteLink eSign™ - Lease Signing Options [Video]
SiteLink eSign™ - Lease Signing Options https://youtu.be/OpUE0qJpYNc?list=PLKVcQHhV4bF9HmcFbCTe6c8O6lbkwzXTj
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SiteLink eSign™ - How To Setup SiteLink eSign [Video]
SiteLink eSign™ - How To Setup SiteLink eSign https://youtu.be/JgyWFOKx2s4?list=PLKVcQHhV4bF9HmcFbCTe6c8O6lbkwzXTj
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SiteLink eSign™ - Adding SiteLink eSign Keywords [Video]
SiteLink eSign™ - Adding SiteLink eSign Keywords https://youtu.be/vX2Sa9htCjQ?list=PLKVcQHhV4bF9HmcFbCTe6c8O6lbkwzXTj
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SiteLink eSign™ - How To Move In A Tenant [Video]
SiteLink eSign™ - How To Move In A Tenant https://youtu.be/6Wmtmh3jlNE?list=PLKVcQHhV4bF9HmcFbCTe6c8O6lbkwzXTj
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SiteLink eSign™ - Emailing The Lease During Move-In [Video]
SiteLink eSign™ - Emailing The Lease During Move-In https://youtu.be/ZJIS6-jpqfc?list=PLKVcQHhV4bF9HmcFbCTe6c8O6lbkwzXTj