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Linking a Reservation to their Current unit
So when a current customer reserves a unit online and I want to link it to their current unit - I go to the Sitelink map, find the blue reserved unit, double click, in upper right I Edit Reservation and in the Customer Name box I enter their Last Name and then Search. Normally it will bring up say 4 lines. Maybe 2 orange…
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Where does Corporate Control Lead to Lease window go!?
Here I am buzzing along with my work using Corp Cont L2L window and then the phone rings and I "accidentally" minimize this window and it disappears!! When I go back to CC I can't find it and cannot click on anything else. The only fix I have been able to find is to Ctrl/Alt/Delete for Task Manager and find CC and End Task…
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Reverse Move IN
I was wondering if there is a way to reverse a move in, if the tenant changes their mind within the same day? I was looking at the ledger adjustment, what does "Delete Account" do? Any help is appreciated. Thank you
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Reports - Lead Funnel - "Expired" Leads
On the "Lead Funnel" report it has a column dedicated to "Expired" leads. On our reports it is reflecting these "Expired" leads, but no where on the report does it show any leads has passed the Expiration Date when cancelled or moved in. Is this a system bug or is there something else we need to be doing when either…
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Move-In From Lead to Lease * MyHub
I am having a problem with converting a reservation to a move-in thru MyHub. I have checked all of the options, but it will only let me edit the tenant. Can anyone advise me how to move in a tenant from MyHub please? Second part to my question: After the tenant has been moved in, since there is no access to Letters in…
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Why is it called Lead to Lease when it's a reservation screen?
I have a hard time training people making reservations. They are expecting to go to an icon called reservation. Calling it Lead to lease is EXTREMELY confusing for people.
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not letting me save cc in move-in process
hey everyone, I was curious if I was the only one with this issue. every time I move in a reservation it stops right after inputting payment plan and tells me I need to refresh my local data.. every time I do and it's just telling me constantly after every attempt. I've found a loophole for now but it leads to me having to…
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Returning/Former Customer
I have a new inquiry, from a former tenant, and I want to add him to Lead to Lease without re-entering all of his information. Is there a way to pull from prior tenants? When I am in Lead to Lease, and I click "Add", and look at the Legend at the top right, I see a color indication for Past Tenant, so there has to be a…
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Can I change the unit#?
When I get a lead, I'm usually thinking of a specific unit to rent to them, or show to them. It's usually because I know it's been swept clean and the springs are working, so no bad surprises. Why can't I assign a specific unit of that size instead of the unit that's just next on the list alphabetically?
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Recycled paper
Does anyone use recycled print paper ? Reverse sides?
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Practice.......
I just found out that I can use Sitelink in demo mode and practice doing anything. All you have to do is close out Sitelink then when you open it back up replace all the login stuff with the word demo, corp code- demo, location code- demo, username- demo, password- demo and you can click anything. Just don't forget to go…
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Making Lead to Lease more user friendly/interactive
From time to time, we run a waiting list at our facility and it would be nice to be able to "flag" a customer or change them from the green color for a "lead" to maybe another color for being on the "waiting list" or designate other colors depending on the urgency for the customer. The way we are currently running our…
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Online Reservations in Lead-to-Lease
Hello, I have a couple of questions regarding Lead-to-Lease. 1. We have a few online reservations made where they reserve an already occupied unit. Why is this? Are we able to disable this feature? 2. We have our reservations set at 7 days. However we have some customers reserving months out in advance. (Wants June 3rd,…
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MyHub - Data Sources and units available.
Our Sitelink Web site shows 4 units are available. MyHub Lead to lease shows a lot more units available. Do these pull from different data sources?
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Online Vs Street rate?
What's a happy medium for pushing the online VS the street rate? I tend to go for the online rate a lot personally. (More than I should probably) It's generally how the tenants find us and usually when they come in they have that particular price set in their minds, and it's really hard to upsell them unless they end up…
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Track your Lead-to-Rental Conversions with SiteLink's Lead Funnel Report
Lead Funnel Report Delivers Actionable Insights on Your Lead Management Workflow Make business decisions based on real-world data SiteLink, the global leader in cloud-based software and payment processing for self-storage operations of all sizes, is pleased to introduce the Lead Funnel report for self-storage operators.…
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The new Lead to Lease in myHub – how's it going?
The August software update included a new Lead to Lease menu in myHub. One goal was to simplify and better organize the lead to rental process with a single-screen, top-to-bottom workflow – fewer clicks with a complete view of rates, specials, options and competitor pricing. Have you tried it, and how's it working for you?…
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Move-In & Move-Out Ratio?
Not sure if this is the appropriate place to post this but I'm wondering, for the NYC area, what is the average move-in & move-out ratio per week or per month? I'm just trying to gauge whether we're way off or not.
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Move-In & Move-Out Rate
Hey Guys, I'm wondering, for the NYC area, what is the average move-in & move-out ratio per week or per month? I'm just trying to gauge whether we're way off or not.
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WEBINAR Q&A: Convert Leads Faster with Lead to Lease and SiteLink eSign™
Below is the list of Answers to the Questions asked during the September 13, 2017 webinar on Lead to Lease and SiteLink eSign, presented by James Renouf and Markus Hecker. If you missed the webinar you may watch it on-demand from the SiteLink website. Q. When entering a reservation, can you specify a unit type rather than…
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WEBINAR: Convert Leads Faster with Lead to Lease and SiteLink eSign™
Increase Rentals with SiteLink Lead to Lease and a Paperless Office September 13, 2017 at 2:00 PM EDT with James Renouf Convert leads faster with top-to-bottom Lead to Lease workflow, including capture and storage of SiteLink eSign™ leases, forms, and payment receipts. Use better tools to convert more leads Rent by phone,…