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On AVS mismatches why won't Sitelink remove on the reminders board a match once it has been updated?
We currently have 16 AVS mismatches but have checked and matched 10 of these. I have done all the proper steps and previously had no issues with this. But recently have not seen them updated on the reminders board.
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Transfer For One Unit To Another
How come when you transfer a tenant in Sitelink from one unit to another it is recorded as a Move-Out?
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Printing tenant addresses onto Avery labels possible?
Is it possible to print tenant addresses (like full Rent Roll for mass mailing) directly onto Avery labels? If so, how? Thanks!! (I'm a newbie, sorry if I've posted this in the wrong place/way!)
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Incorrect Paid Through Date..anyone else?
I've been using Sitelink for about 4 years now. The past year has given me a lot of issues when it comes to Paid Through Dates. When a tenant is getting ready to vacate their unit, I let them pay by day and not by month. I have always gone to the pro-rate calculator and charged the amount shown for the particular days they…
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Cannot Access Anything! StorLogix Security Level Permissions Do Not Allow..
We had some issues with Storelogix not connecting to the logix server and ended up doing a reinstall. Now, attempting to do anything results in the error message: Security Level Permissions Your current security level permissions do not allow you to access this information. Please contact your system administrator. There…
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Multiple E-Mails on File.
Hello, Does SiteLink allow multiple e-mails to be on file? I have tenants that want to put more than one e-mail on file for personal and billing reasons. Thank You, -Tyler
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SiteLink Site map dimensions restrictions?
Hi, Lately I've been working on setting up our site map. We have a uniquely shaped property; it is one long, narrow strip of storage unit buildings that stretches for over a mile. I found myself running out of space to add units very quickly. Is there any way to extend the dimensions of the site map canvas, so that I can…
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Follow Up Dates are jumping all over the place!
So in the past our company did not utilize the Follow Up date box and just deleted it and left it blank. Now we have developed a new protocol on a set date that we need to Follow Up with the reservation customer. Unfortunately, by some glitch during an update or something, when you open a new reservation customer and…
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How to add ADA units to the site map
We have several ADA units available and want to label them on our site map. Do any of you know how to do this? Thanks!
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Electronic Drivers License photo in Folio
How does one put the photo on to the computer folio?
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Pop up notification upon accessing an account suggestion
So I know there is the note on the payment screen in red text where I normally put important notes that should be addressed next time we see the customer. Such as mail returned due to bad address, bad phone #'s etc.. Unfortunately not all employees grasp the concept of "paying attention" I guess would be a nice way of…
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My computer has frozen in the middle of invoicing, any suggestions
My computer has frozen in the middle of invoicing, any suggestions
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Temporary Web Password?
Hi there, I searched for anything related to this on the forum, but I couldn't find anything. We'd like Sitelink to auto-fill the web password field of every client with a temporary password. Does anyone know if this is possible?
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myHub Location Drop-down
Hi All, Is anyone else experiencing an issue with the myHub drop down menu for locations? We are supposed to have 6 locations to chose from. Right now the only way to access is to log out and back in under the location code appropriate. And any suggestions for a fix?
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Promotion Problems on Kiosk
Good Morning, I was wondering if anyone has ever run into a problem with their Kiosk machine uploading wrong promotions. For example I used Sitelink to write a $1 Move in Special on my 10x15 sized units, but when the promotion was picked up by my Kiosk several hours later the promotion was applied to every sized unit! I…
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stand alone not compressing back up
using the stand alone version and have for many years. computer has windows 10 and when we do back up it will not compress the file or save it to usb drive. Any info would help a lot!!!!
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EXIT SURVEY
I have used the Exit Survey in CRM before years ago but found it cumbersome to find the actual completed surveys, so I stopped using it. I'd like to start again but have a few questions. I see it in my Form Setup and in the CRM; however, where is the actual survey? Can I edit the survey? Is there an easy way to find the…
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How to take a pre-payment for customer before move-in
How do you do a credit card pre-payment for a customer who has a reservation but is not moving in yet?
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Absolutely Disgusted with new Sitelink Employees.-TERRIBLE CUSTOMER SERVICE
I'd like to know if I'm the only one. I have to rant here. I've been using Sitelink for years for 5 properties! Ever since the merge with Sparefoot the great customer service has completely vanished. The new employees know absolutely nothing about Sitelink, when I call for THEIR help them I feel like they're actually…
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Adding employees
How to add a new employee to Sitelink in myHub
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Invoicing
Hi there, How am I to get a TAX number to appear on the invoice? I have filled out the tax number in the correct section of tenant profile, however, it does not reflect on the invoice.
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Accidentally moved someone out....
So, we accidentally moved someone out. In our old software, we could put them back as Pre-Existing. I don't know of anything like this in Sitelink. I was going to add the customer to a unit in setup, but because she is no longer considered a current occupant, it will not let me do that. Any help would be greatly…
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Sitelink software vs gate software
In setting up a new computer we somehow lost the ability to automatically delete a gate code on move out. Sitelink says its a problems with the gate software, gate software says its a problem with Sitelink. Any suggestions on how to get this fixed? Thanks very much for any help.
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Prorations not working correctly
The proration's are not being calculated correctly. At first I thought they were all being based on 28 day months, even though I have the them set at 30 day months in the company setup. But it turns out that they seem to be calculating differently even between tenants. When you use the proration calculator, set the date in…
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Collating Lease Agreements and other Documents Generated in Sitelink
I am looking for assistance on how to collate documents as they are printed for site link. For example if I print two lease agreements, our printer currently prints them each page twice. This forces me to have to separate the document into two piles (containing one of each page). Is there a way to collate them as they are…
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Paperless
Does site link have an option to add things like scanned DL & Docs. Outlook emails etc into cust accts? Thankyou!!
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Does SiteLink have a suspend or freeze acct/unit function?
Does SiteLink have a suspend or freeze acct/unit function? This would be useful for situations where you need to suspend the continuation of accruing added charges and fees without having to vacate the unit leaving the existing charges on the account and making sure the unit is not shown as available. For example, a…
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Autopay: entering credit card or ACH info only once for multiple units?
Is there a way to enter credit card or ACH information (or re-enter it) only once for multiple units? We have lots of multiple unit tenants, and with all the credit card fraud happening, entering a new CC number for them is an opportunity to enter one incorrectly.
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Invoicing Over Discount Periods
One thing I have found with units that have a discount rate applied across multiple months is that when Sitelink creates an invoice to send to the customer for their next rent payment (after the initial move-in), it always bills the entire discount period in one lump sum. Ouch! This always results in sticker shock for my…
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Transfer Payment after Daily Close
Can Adjustments / Ledger Adjustments be used to transfer a payment to another unit after a Daily Close?