Incorrect Paid Through Date..anyone else?

PSC Registered User ✭✭✭
I've been using Sitelink for about 4 years now. The past year has given me a lot of issues when it comes to Paid Through Dates. When a tenant is getting ready to vacate their unit, I let them pay by day and not by month. I have always gone to the pro-rate calculator and charged the amount shown for the particular days they will need the unit. Not always, but sometimes it shows the wrong paid through date on the customer's receipt. It is very frustrating to tell the customer that they paid the correct amount but the computer shows the wrong date. 

For instance.. a customer comes in and says that they will be moving out on August 5th (They are currently paid through July 31st) . I would go to the pro-rate calculator and select August 1st-5th. I would charge them the amount that it shows, and then it changes their paid through date to August 4th. I always use the same process but don't always get the same results. 

I have reached out to Tech support multiple times. Depending on which representative I speak to I am either told to charge an extra day (August 1st-6th) to get the paid through calculator to show the 5th or I am told that it is happening from a recent update. I've also been told that Sitelink has always worked this way, but that is not true because I get a different result using the same process. It is very annoying because I never know if the paid through date is going to work. I started adding the extra day and then I have upset customers who think that they have over-paid their rent when the pro-rated calculator decides to work correctly that day.

Is it just me, or does anyone else have this problem? 


  • i43storage
    i43storage Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    Sorry, @PSC - we do not pro-rate at moved-out. 
    Jean Marie
    I-43 Storage
  • Garrett_Boone
    Garrett_Boone SiteLink Tech Support, Daily Operations Certified, Advanced Operations Certified, Administrator Certified ✭✭✭
    Hi @PSC

    Prorated charges are calculated to four decimal places and the paid thru date can only advance if the day's rent is paid in full. As a result, there may be times when the rounded prorated charge does not cover the last day entirely. 

    For example, if a tenant's rate is $100 and you want to prorate from 8/1-8/7, the calculation is 100/31*7=22.5806. The rounded charge amount for this is 22.58. This means that .0006 is still needed to advance the PTD the full seven days, so the PTD will be 8/6. In this situation adding an additional penny either with a payment or credit will advance the PTD to 8/7. 
  • UstorGreenway
    UstorGreenway Registered User
    If they have 3rd party insurance I apply the insurance in the edit charges and adjustment screen then enter the prorated amount and add one penny.  it will give me the exact date scheduled out that I pro rate for.
  • MamaDuke7
    MamaDuke7 Registered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭
    If you truly want to do it this way, then you have to go to Setup>Proration and under Paid Through Date select "change for partial payments."

    I don't do that.  I just know that when I charge the rare prorate, it will correct itself when they vacate.

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