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Uncleared Refund Checks, Reversal?
If we issue a refund check and post it in Sitelink and the check was never received by the tenant, how do we reverse the original check? This has come up before where we had to put a stop payment on a check and reissue one. I couldn't figure it out, Sitelink would not let me do a ledger adjustment on the check, so I just…
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E-sign receipts / Chargebacks
I'm a long-time user of SiteLink; before Storable, before Web Edition... long time (since 1999 I believe). Technology has allowed for immeasurable advances in paperless transactions, convenient and green payment and rental processes. Yet Storable lacks one significant feature that is costing us thousands of dollars…
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Adding Discount To Ledger and Making Payment for rent unit
We rent unit on siteLink and want to add discount to unit. After adding discount, we want to make payment for it. How can we achieve this process?
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Adding Discount To Ledger and Making Payment for rent unit
We rent unit on siteLink and want to add discount to unit. After adding discount, we want to make payment for it. How can we achieve this process?
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Incorrect Paid Through Date..anyone else?
I've been using Sitelink for about 4 years now. The past year has given me a lot of issues when it comes to Paid Through Dates. When a tenant is getting ready to vacate their unit, I let them pay by day and not by month. I have always gone to the pro-rate calculator and charged the amount shown for the particular days they…
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How do I make it a different name on the autopay authorization?
I have a few tenants that are using other people's credit card to pay - but when I print out or send via esign the form has the main tenants name on it - I want it to have the actual card holders name.. I have tried what I thought would be the key words but nothing seems to be linking. Please help.
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RE: Pmt processing windows
Why is the Transaction Completion window on the payment transaction now popping up AFTER the do you want to Print or Email the receipt windows? It used to show the Successful processing and Then ask if you wanted to print/email a receipt.
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Issues with MyHub?
Anyone else unable to connect to MyHub this morning? This is our first month using their autopay and now I can't access MyHub to verify card transactions. Edited to add: Web edition keeps glitching on me also. I would try to refresh and it would just say "transaction cancelled". I closed completed out and tried to reopen…
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Exporting a Tenants Ledger (or Payments History) for a specific date range?
Hi Everyone! I have had tenants ask for a payment history/account ledger but for just a specific year or specific date range. I know how to pull the entire history, but is there another report or SIMPLE method to extract a just a selected date range? I'm ok with Excel, and have tried exporting and then isolating the date…
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Multiple discounts on Move-in
How do you apply two discounts on move-in. For example we offer a military discount and are also running a promotion on half off the month. One of them is added in the lead to lease section. Then when you try to add the other during move in, it removes the other one. I normally just credit the acct the discount amount of…
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not letting me save cc in move-in process
hey everyone, I was curious if I was the only one with this issue. every time I move in a reservation it stops right after inputting payment plan and tells me I need to refresh my local data.. every time I do and it's just telling me constantly after every attempt. I've found a loophole for now but it leads to me having to…
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Need help regarding Sitelink API Integration with WordPress
Hello everyone, I want to integrate the Sitelink API with a wordpress site, and don't want to use Sitelink templates provided. I want to handle everything such as payment processing on my site only. Can anyone help.
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Reclassify A Tenant Payment
Our collections agency was able to get a former tenant to pay on their delinquent amount. But, instead of paying the agency, this tenant paid us. This happened in July. I need a way to reclassify that payment to separate the actual rent from the commission for the collection agency. Is there a way to do that?
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ACH Payments and "Internet" Payment Type MISSING after update.
After the update last night (July 28, 2021), I am no longer able to post payments using the payment type "Internet". We accept PayPal payments on our website, and I can't post them. The option is still set up under acceptable payment types in the Company Defaults screen. Also since the update CRTL-SHIFT-H no longer brings…
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Can you change a tenants billing from 28 days to monthly?
We had a tenant that wanted to rent a secondary unit. When syncing their units, everything synced except the billing cycle. The customer was wanting monthly and our system automatically defaulted to the 28 day billing. Is there anyway that this can be changed to a monthly anniversary??
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Venmo or Paypal Payments
Is anyone accepting Venmo or Paypal Payments?
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Guardian Storage Deploys Contact Center to Help Managers at 26 Locations Work From Home
Faced with a challenge to support operations during the COVID-19 Pandemic, Jeff Ley, Marketing and Development Analyst with Guardian Storage, quickly made the decision to support both his customers and his employees by deploying a work from home solution, found in CallPotential's Remote Operation Toolset. Jeff was kind…
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Tenant Auto-pay List
Is there a way to create a separate list of just "Auto-Pay" tenants so I can more easily check their status? Some have been put on auto pay by mistake and the idea of looking at each and every tenant will be daunting.
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changing a task for employee in the security level
Hello..In payment screen there is a box at the top of page that is checked to show only current customers. How do I change it so an employee is able to uncheck it. P.S. when writing this post it did not allow me to select a category but this category.
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Contact Free Payment Solutions for When Social Distancing Closes the Office
Collection Manager * Audits Sitelink and StorEdge for Payment Due Dates * Sends a Reminder with an Individually Generated Secure Payment Link * Past Due Tenants Automatically Routed Directly to a Pay-by-Phone IVR Bypassing Store Teams * Channels Available: Pay-by-Text, Pay-by-Phone IVR, Pay-by-Email, and a Manager Payment…
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Multiple Unit Payment Warning Setup
I have several sites I manage, and one of the sites warns you if you're about to make a payment on one unit for a tenant with multiple units. How can I set this up at other sites? I don't see it in the site settings.
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Communicating During Change: Tools to take your Self Storage Operations Remote
Maintain continuity of customer support and operations during times of crisis with work-from-anywhere virtual Contact Center software. Call forwarding and roll-over tools integrate seamlessly with sitelink and contact free payment options with automated reminders allow customers to pay by text, email, phone or a manager…
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How do you close the "payments" screen without registering a transaction??
Just opened our first site 5 weeks ago. I'm afraid i am not the best computer person, but i'm 28 not 98 so i'm not completely useless with them. But I am finding sitelink very confusing! Anyway - here is just one of probably many future questions: Whenever I open the payments screen and make a change, to exit the screen…
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Lag Time for Taking Payments
Is anyone else experiencing lengthy lag times while processing cards? It did it to me yesterday and is still going on today. It usually only takes a couple seconds to approve or decline, but I have been waiting up to nearly 20+ seconds for each walk-in card payment.
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Adding a call to action button to emails (the category is the only one the list allowed me to pick)
I'd like to add a button to the emails we send customers from SiteLink to direct/ask them to review our service as they complete interactions with us. For example, adding such button to the emailed receipt we send out when taking a rental payment. This would make the customer feel that he can engage with us, works for us…
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Automatic Online AVS?? Anyone else running into this problem?
Our storage facility brand new and completely virtual. Tenants sign up and pay using our website. The website then sends the information over to site link which automatically assigns them gate access and processes the first payment. The issue we have found is that the first transition is not AVS verified and…
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Multiple units payment only posted to one unit?
Multiple unit tenant paid, but payment only posted onto one unit and I'm not sure how to go back and fix this? Each unit should have had a payment posted instead it's showing one unit is now paid up for the next few months. I appreciate any feedback!! Thanks
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Move-Out: "Waive all fees dated after move-out date" Questions.
Hello Everyone, If you use the "Waive all fees dated after move-out date" option when moving out a tenant, could you please explain to me a bit what exactly this does? Does it waive the invoice balance, late fees, lien fees, etc? Thanks!
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Transfer balance due to tenants other unit
Tenant has two units and wants to only have one. He has a balance due on both units. Is there a way to transfer the balance due of one unit to the unit that he's going to be keeping?
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Practice.......
I just found out that I can use Sitelink in demo mode and practice doing anything. All you have to do is close out Sitelink then when you open it back up replace all the login stuff with the word demo, corp code- demo, location code- demo, username- demo, password- demo and you can click anything. Just don't forget to go…