RE: Pmt processing windows

AKKathie

Why is the Transaction Completion window on the payment transaction now popping up AFTER the do you want to Print or Email the receipt windows?  It used to show the Successful processing and Then ask if you wanted to print/email a receipt.

MamaDuke7

From Storable Support:  we are aware of the issue of the receipt options showing up before the payment approval confirmation happens. Declined transactions will result in a normal workflow. It's one of our highest priority fixes and we expect it to be back to the normal workflow in a couple of weeks. If you have additional questions, please feel free to reach out to our payments support team at 512-886-1840. -Lyndsey H.

sonyawiprud

MamaDuke7 said:

From Storable Support:  we are aware of the issue of the receipt options showing up before the payment approval confirmation happens. Declined transactions will result in a normal workflow. It's one of our highest priority fixes and we expect it to be back to the normal workflow in a couple of weeks. If you have additional questions, please feel free to reach out to our payments support team at 512-886-1840. -Lyndsey H.

Thanks for this MamaDuke! We have been wondering about it as well. But since it didn't seem to be causing any real harm we assumed someone thought it was handy..........it is not handy. LOL 

AKKathie

Yes! Thank you for the response! It is easier to handle the situation when you know there is a fix coming down the line.