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AVS Address Match
I had a new customer who is paying with debit card. He hasn't moved the address didn't match. He even showed me his bank app and the address was exactly the same. He ran to the bank to put money in and I asked if he spoke to anyone about his address and he said NO he just went through the drive through for the deposit. I…
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RE: Pmt processing windows
Why is the Transaction Completion window on the payment transaction now popping up AFTER the do you want to Print or Email the receipt windows? It used to show the Successful processing and Then ask if you wanted to print/email a receipt.
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Credit Card Processing - how to override 30-day late block
Hi all. I've learned there's an industry standard to block credit card payments after a tenant is 30 days overdue but I haven't found the reasoning behind this. Is there a way to override that 30 day block (i.e., a family member is calling to pay the balance but can't pay by CC because the account is 30 days overdue)?…
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Credit Card and ACH setup freedom removed
I don't know if anyone has noticed - but Sitelink has secretly removed any ability we had before to choose our own credit card and ACH processor without going through Sitelink first. The buttons formerly under marketplace to be able to connect to other processors and enter the connection codes ourselves are gone. I can set…
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Storables NEW CC PROCESSING
I have so much to say about the new way to enter and capture credit/debit card information for auto pay. I have only had it for 2 weeks, but here is what I am seeing: Forcing us to go through the tenant screen, instead of the payment screen to update or add a credit card is foolish and sets us up for numerous mistakes. If…