Credit Card Processing - how to override 30-day late block

vikki

Hi all. I've learned there's an industry standard to block credit card payments after a tenant is 30 days overdue but I haven't found the reasoning behind this. Is there a way to override that 30 day block (i.e., a family member is calling to pay the balance but can't pay by CC because the account is 30 days overdue)?  Seems like any opportunity to take a payment is preferred over nothing but maybe I'm overlooking a critical detail here. Thanks for the input! 

ESS

If you're system is setup to not accept them, that can be changed in Setup under Payments.
We do not allow card payments after a lock is cut and they are in auction status, because there is nothing stopping them from claiming a chargeback after they've moved everything out. We only accept cash, cashier's check, and money order after a lock is cut so there are no financial risks afterwards (NSF check or chargeback).

storable_support

Hi, @vikki. If you're using SiteLink Web Edition, then it does not prevent (full) cc payments at any point. However, it can disable partial rent payments - from any source - after a certain past-due threshold. This is controlled in the Program Defaults > Payments tab.

If you're using the SiteLink Web Template, you can disable online payments at a past-due threshold and that is managed in the CCC Web Template setup.

Hope this helps! ~Amy C. 

mistore

storable_support said:

...it can disable partial rent payments - from any source - after a certain past-due threshold. This is controlled in the Program Defaults > Payments tab.

If this setting is set to "0", does this disable the function and allow partial payments at any time, or does it just set a no partial payment tolerance?

MamaDuke7

mistore said:

storable_support said:

...it can disable partial rent payments - from any source - after a certain past-due threshold. This is controlled in the Program Defaults > Payments tab.

If this setting is set to "0", does this disable the function and allow partial payments at any time, or does it just set a no partial payment tolerance?

Set to "0" allows partial payments.  But there's still a separate setting for partial payments online, which is in CCC.