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Signature pad not working after new eSign update
This new eSign update has messed up my signature pad. It just doesn't register. My pad works when I use eSign on Chrome, but not through Sitelink. Anyone else having this problem and has a solution?
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Unit Paid Off a Week Before Auction
Hello everyone I have a quick question. So a couple of months ago a friend of this tenant came to pay for their friends units a week before auction. We have not been able to contact this tenant for months btw. We had cut their locks already and put our own on. When the friend had paid I told them they had to have the code…
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Custom Patches Factory
Custom Patches Factory is a professional manufacturer of custom made patches for businesses brands teams schools and organizations. We specialize in embroidered woven PVC printed and chenille patches made with strong materials and fine detailing. Our ordering process is simple communication is clear and delivery is…
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Maintaining Focus and Decision Accuracy When Managing Storage Systems and Hardware Performance
Discussions around storage technology often focus on hardware specifications, benchmarks, and reliability metrics. Topics such as SSD endurance, RAID configurations, backup strategies, and long-term data integrity are central to communities like StorageForum. However, one critical factor is often underestimated: the human…
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Daily Deposit Mistake
Hello all So when closing up for the day and doing the daily deposit I accidentally put the amount we got for a check in the cash entry. Is it okay to keep it like that or will something go wrong? We only had a cash and credit card payments for the day.
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Setting Up Convenience Fee for Online Payment
Is it possible to set up a convenience fee for online payments? When tenants pay with a CC in person, they are charged a processing fee. However, when they pay online, this is not charged. This makes my client eat the processing fee for all online payments. Has anyone been able to successfully automate a fee for any…
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Block someone to make reservation
Can tenants be blocked from making reservations online? We refuse someone, and we don't want themo make the reservation online?
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How to set up late fee over the cummulated overdue amount to be charge monthly?
If you have a tenant that has not paid the last 3 months, does the late fee apply over each of the monthly rental amount or over the cummulated rental amount (Which is overdue) Thanks!!
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How to link multiple units to one tenant.
I have a tenant with 3 units and 3 separate gate codes. How can I link the units?
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Credit Cards charged multiple times
Anyone else having issues with credit cards being charged multiple times and it doesn't reflect any payment made on their Sitelink account?
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Can you define a past due charge for specific units?
We have both outside parking for storing vehicles, and enclosed storage units for personal items. We are starting to charge a new fee for past due accounts for the self-storage units *ONLY*. All of our outside parking space numbers start with "OP," then the aisle letter and space number. Enclosed storage is just the…
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Our website pricing/specials is wrong, what is the number for me to call a technician?
We need tech support for our new website. What sis the phone number? Thank you.
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How do I update our unit from unavailable to available?
This is a new one for me. How do I change a unit that is showing as unavailable to available? Thank you.
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Insight on how i should word my rental increase notice
Hello, I am looking for some advice on how to word my rental increase notice. Do you include the insurance plans on your notices? Or do you only include what the rent is going to increase to? We currently have 2 different letters because we send a letter for the tenants with insurance, and letter to the tenants without…
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Topaz Signature Pad is Working Again
Topaz Signature Pad is Working Again as of 5/24/2025
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Void/Delete CASH payment after close out
I am looking for a way to delete/void a CASH payment after a close out has already happened. It just says that I can only delete credit card payments after close out. Is there a way to do this? NSF won't work because it was a cash payment in the computer. Thanks!
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Selling Kiosk
Hello, am I allowed to post a kiosk we are selling in the StorageForum? Where else would I post something like this? Thank you in advanace.
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What Value Does the SiteLink-SpareFoot Integration Bring to Storage Operators? [FAQ]
How does this integration benefit my self-storage business? Answer: SpareFoot brings together thousands of independent self-storage operators on a single platform, gives them high ranking in Internet searches and helps them compete against the largest operators. Simply put, SpareFoot delivers more rentals to self-storage…
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IIF Files/ accounting system
We are very green to this sitelink/ storable system. We use quickbooks desktop and having a hard time getting files transferred. I have done a lot of research watched videos on IIF files and how to get them transferred to QB. With no luck anyone have any tricks to get this to work.? How does everyone transfer the…
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Starlink Internet
Does anyone else use Starlink as their internet provider? I have two rural locations that use Starlink. One location (with the flat mount dish) has issues sending emails through Sitelink. There are no issues with internet speeds or signal quality. All functions that require internet run smoothly except emails through…
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Does anyone know about the letter words color is black but display at the customer mobile is empty?
First time to ask the question. Thank you. I typed the phone number at the letter (It was in black color) but the other side is empty when the customer background is white. And it shown up when the background is black.
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deleting forms
In the operations, under setup section & under form setup it won't let me delete some of the forms. We tried doing it under administrator login as well. Is there any way to get rid of some of these unnecessary forms? It seems it will only allow us to delete some forms that we previously created.
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How can i find a list of tenants that haven't had a rate increase in over 360 days?
I need to make sure i didn't overlook any increases. I cannot find those tenants anywhere.
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AVS Address Match
I had a new customer who is paying with debit card. He hasn't moved the address didn't match. He even showed me his bank app and the address was exactly the same. He ran to the bank to put money in and I asked if he spoke to anyone about his address and he said NO he just went through the drive through for the deposit. I…
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Certified letter before towing vehicle
Does anyone know if we need any legal wording on this tow company loction letter that needs to be sent ceertified 10 days before towing?
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Storage Space in Dubai
If you're looking for storage space in Dubai, plenty of options suit different needs. Dubai offers a range of choices from climate-controlled units to secure warehouse facilities. Local Self Storage stands out with its reliable and affordable storage solutions. They provide well-maintained units that cater to both personal…
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update
I am very new to all of this. I have learned a lot! thanks to this forum. My question is. I use the myhub on my ipad. How do I update the myhub software? it says I have a update available. Do I have to run the update on my main pc? or is there a way to do it on my tablet?
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changing the date of a pre-lease
Hello, I have a technical question I hope you can help me with. I want to know if there was a way to change the date of a pre-lease. We offer pre-leases to assure customers that their unit is secured and we allow pre-leases up to two weeks in advance. I have run into issues where we will take payment and pre-lease for a…
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tenant insurance.
Hello im looking to offer my tenants with tenant insurance when they move in. i use sitelink and im out of ontario canada. looking to hear of some good company's. thanks jeremy
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Taking Zelle for payments
Does anyone take Zelle for payments. How has it been, any problems? Is it safe?