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Does anyone know about the letter words color is black but display at the customer mobile is empty?
First time to ask the question. Thank you. I typed the phone number at the letter (It was in black color) but the other side is empty when the customer background is white. And it shown up when the background is black.
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deleting forms
In the operations, under setup section & under form setup it won't let me delete some of the forms. We tried doing it under administrator login as well. Is there any way to get rid of some of these unnecessary forms? It seems it will only allow us to delete some forms that we previously created.
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How can i find a list of tenants that haven't had a rate increase in over 360 days?
I need to make sure i didn't overlook any increases. I cannot find those tenants anywhere.
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Signature pad not working after new eSign update
This new eSign update has messed up my signature pad. It just doesn't register. My pad works when I use eSign on Chrome, but not through Sitelink. Anyone else having this problem and has a solution?
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AVS Address Match
I had a new customer who is paying with debit card. He hasn't moved the address didn't match. He even showed me his bank app and the address was exactly the same. He ran to the bank to put money in and I asked if he spoke to anyone about his address and he said NO he just went through the drive through for the deposit. I…
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Certified letter before towing vehicle
Does anyone know if we need any legal wording on this tow company loction letter that needs to be sent ceertified 10 days before towing?
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Storage Space in Dubai
If you're looking for storage space in Dubai, plenty of options suit different needs. Dubai offers a range of choices from climate-controlled units to secure warehouse facilities. Local Self Storage stands out with its reliable and affordable storage solutions. They provide well-maintained units that cater to both personal…
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How to set up late fee over the cummulated overdue amount to be charge monthly?
If you have a tenant that has not paid the last 3 months, does the late fee apply over each of the monthly rental amount or over the cummulated rental amount (Which is overdue) Thanks!!
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update
I am very new to all of this. I have learned a lot! thanks to this forum. My question is. I use the myhub on my ipad. How do I update the myhub software? it says I have a update available. Do I have to run the update on my main pc? or is there a way to do it on my tablet?
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changing the date of a pre-lease
Hello, I have a technical question I hope you can help me with. I want to know if there was a way to change the date of a pre-lease. We offer pre-leases to assure customers that their unit is secured and we allow pre-leases up to two weeks in advance. I have run into issues where we will take payment and pre-lease for a…
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Insight on how i should word my rental increase notice
Hello, I am looking for some advice on how to word my rental increase notice. Do you include the insurance plans on your notices? Or do you only include what the rent is going to increase to? We currently have 2 different letters because we send a letter for the tenants with insurance, and letter to the tenants without…
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tenant insurance.
Hello im looking to offer my tenants with tenant insurance when they move in. i use sitelink and im out of ontario canada. looking to hear of some good company's. thanks jeremy
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Taking Zelle for payments
Does anyone take Zelle for payments. How has it been, any problems? Is it safe?
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Change the date or credit an account when transferred
Hey Guys, I have attempted to credit an account after transferring a tenant to another unit but it won't let me do this? Any ideas why? Is it possible you could change the date on the transfer rather than having to credit? Thanks :-)
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Starlink Internet
Does anyone else use Starlink as their internet provider? I have two rural locations that use Starlink. One location (with the flat mount dish) has issues sending emails through Sitelink. There are no issues with internet speeds or signal quality. All functions that require internet run smoothly except emails through…
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Signing the Lease before the move in
Does anyone have any recommendations, we would like to send out all paperwork prior to the move in, like the lease, electricity permission etc. Our move in process is lengthy and when we try emailing the leases after the move in it is very difficult to stay on top of people returning the lease and other documents. Is there…
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Void/Delete cash payment after close out
I am looking for a way to delete/void a CASH payment after a close out has already happened. It just says that I can only delete credit card payments after close out. Is there a way to do this? NSF won't work because it was a cash payment in the computer. Thanks!
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Void/Delete CASH payment after close out
I am looking for a way to delete/void a CASH payment after a close out has already happened. It just says that I can only delete credit card payments after close out. Is there a way to do this? NSF won't work because it was a cash payment in the computer. Thanks!
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Silently Installing Sitelink
Hello, I am the Sys Admin for a storage company and we have all of our applications set to auto install... except for sitelink. Does anyone have any success stories on how to install silently? /exenoui did not work and sitelink support themselves seem to say its impossible.
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How I setup minimum length of access code to 5 digits in SL?
Need to find the setup for 5 digits
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invoicing
How do you invoice for electricity usage?
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AVS Mismatch
Has anyone else been having several mismatches, and no matter how many times you take all the necessary steps, they will not go away? Anyone else?
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Insurance changes
I had a tenant who wanted to increase their ins. plan recently. I was able to cancel the existing policy with no problem. When I tried to select the new plan, I received an error message stating that I could not apply insurance to a unit with a plan in place. There is no plan in place. Sitelink says there is no fix. I have…
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How to run the self storage biz from the beach?
I want to do it all from my phone, and Sitelink isn't helping me. I love to travel light. I want to leave the laptop behind. The problem is... I need to correspond by email and text with my storage customers. Sadly, Sitelink MyHub interface has no ability to do that. To send a message to a customer and have a record of it…
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Does Sitelink have an App or Link for tenants/prospects to rent a Unit
Looking to do away with Kiosk. Does Sitelink have an App or Link for tenants/prospects to rent a Unit?
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StorEdge is no longer mobile phone compatible with android
So 2-3 months ago Storedge stopped letting me do data input in several fields, especially payment related field, on my Google Pixel 6a mobile phone. I haven't been able to take payments, onboard a new client, or serve a current client from my phone since. 90% of my business is ran off of my phone thru StorEdge. I've been…
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Running Sitelink Web Edition using a MacBook Pro M Series w/ Parallels?
A bit of a technical question... but has anybody had any luck running SLWE on a MacBook Pro with the new M series ARM CPU's through parallels or another virtual machine program? Corp Control seems to work just fine, but SQL Server hasn't been playing nice with the ARM version of Windows 11. Any tier 3 tech supports that…
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Tasks & Reminders
Hi, I was wondering if there is a fact sheet or glossary for the tasks and reminders. Specifically, the auction tasks. If so, where would I find it?
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Using QuickBooks with Sitelink
I have a new business that I getting ready to open. My accountant wants me to use QuickBooks. I am having trouble deciding if I should be QuickBooks desktop (which integrates with SiteLink) or the web edition, which is cheaper and a better product. What is everyone else doing? I do not want to manually input data into…
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Refund for merchandise purchase?
Is there a way to give a refund to people for merchandised purchased. We sell pretty everything you need for moving. Boxes, tape, labels and so on. Random people will stop by to buy items. If for some reason they come back asking for a refund , can we do that at the location or does storables do it