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Double Charging
We have noticed at the end of January invoice processing, seems to double charge invoices issued yesterday. Invoice Date 29 Jan Due Date 29 March Rent 28 Feb - 28 Mar Rent 29 Mar - 28 Apr When it should only show 28 Feb Rent, Due Date should also be 28 Feb. Is it due to Feb only having 28 days?
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How do a reset up invoices to go out for all tenants at same time?
When I go to settings to set up how many days out to send invoices, it doesn't set it up for each tenant. I have to go into each tenants ledger settings and change it. Thanks
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Rate Increase set before tenant discount.
We are just discovering if a tenant qualifies for a discount in the month leading up to a rate increase, it does not calculate the discount when the rate increase begins. What can we do to catch this in advance? In other words, a tenant receives a rate increase letter that their rent is going up in June, they call me in…
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Manual, Multi-unit Invoices
Sitelink is literally one of the most powerful self-storage management software around, and we can't manually create an invoice for ONE account that has SIX, yes, SIX units?? This seems like it would be such a simple feature to implement. Not having this feature leads to a SIGNIFICANT amount of extra work on the manager's…
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Invoicing
I'm going to try and explain this the best way possible. When I'm on SiteLink Web Edition or myHub, I can not get new invoices to show. It was only showing for one tenant. I have a particular tenant that is requesting we invoice them and I have no idea how to get it to show up so that I can process it. Is anyone able to…
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Invoices
We have a customer who wants us to send her invoices foe 6 months ahead of time, all at once. I know how to generate an invoice for the next bill cycle, but could not figure out how to create 6 separate invoices with 6 different dates.
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My computer has frozen in the middle of invoicing, any suggestions
My computer has frozen in the middle of invoicing, any suggestions
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Exciting new myHub feature! Process invoices and recurring payments in the background
Background Auto-billing, Invoicing in SiteLink myHub now available! * Start the batch processing and then continue with other activities * Invoice one-by-one or in large or small batches * myHub emails receipts to tenants depending on setup preferences * More overnight billing options coming soon Read all about it in the…
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Merging Units in Sitelink Help
So at my property we have several units that are 10x20s that have dual entry. So the front is one # and the back is another. For example the front might be 24 but the back door is 65. In our system we have a name for unit #25 but it shows 65 as empty. Is there anyway to merge those units in sitelink so that "65" isn't…
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Invoicing Question/Idea...
Does anyone know of a way to schedule e-mailed invoices to be sent to selected tenants other than thru registered e-mail service? If not, it would be a great tool for SiteLink coders to add to the software!
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Transfer balance due to tenants other unit
Tenant has two units and wants to only have one. He has a balance due on both units. Is there a way to transfer the balance due of one unit to the unit that he's going to be keeping?
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Practice.......
I just found out that I can use Sitelink in demo mode and practice doing anything. All you have to do is close out Sitelink then when you open it back up replace all the login stuff with the word demo, corp code- demo, location code- demo, username- demo, password- demo and you can click anything. Just don't forget to go…
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Sitelink not wanting to email a tenant
SO I have this long standing tenant who has always had their invoices, receipts, etcetera, emailed to them. Recently however, the site link isn't wanting to email the invoices. Does anyone know why this happens and how to fix it? This tenant's mail delivery is sketchy at best.
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On Demand Invoice?
Invoice generation is not an option in Company ==> Forms. Can an invoice be generated on demand for a tenant?
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Year Invoicing
Hi Everyone! So, I have a lot of customers who pay yearly. So far, for the past (almost) year that I have been running SiteLink at my facility, I have been creating their invoices manually because I haven't figured out how to have a yearly invoice automatically generated. Any tips on this would be greatly appreciated. :)…
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New Background Auto-billing, Invoicing in SiteLink myHub [Press Release]
You can now batch process tenant invoices and recurring ACH/credit card payments SiteLink, the global leader in cloud-based software and payment processing for storage operations of all sizes, is pleased to announce background batch processing for recurring payments and invoicing for SiteLink myHub. Highlights * Start the…
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Deleting charge after end of day
A tenant's payment was accidentally put into the system for more than what they paid...the payment was $101.00, but instead $1,010.00 was entered. This caused the system to add charges for the assumed prepayments. The payment was deleted and corrected and an end of day was done. Now the charges still exist, and I can't…
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Invoicing in myHub - new training video posted
Join SiteLink Corporate Trainer James Renouf for this myHub Invoicing training video - a quick overview that's filled with lots of helpful info. Check it out here.
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SiteLink myHub Invoicing [Video]
https://youtu.be/aoNLNFnil6A
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Invoicing Over Discount Periods
One thing I have found with units that have a discount rate applied across multiple months is that when Sitelink creates an invoice to send to the customer for their next rent payment (after the initial move-in), it always bills the entire discount period in one lump sum. Ouch! This always results in sticker shock for my…
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The system keep invoicing incorrect invoice
Customer has been paid $3500 on 26/4/2017, the lease renewed to 25/5/2017, and $200 unpaid.But the system keep invoicing the customer $3500 since 4/6/2017, about 10 times, which the invoice is incorrect.It freak the customer out. It happened twice on different customer, please help us to solve the problem.
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Printing invoices?
I'm having trouble with invoicing. When I go to print invoices it will only show the past dues...I have it set to send invoices 10 days early thinking it would let me do it. Don't tell me I have to do the manual invoice thing...
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Invoice Error
Anyone know of an issue where during processing outgoing invoices, the first one will send but the other ones will suffer a processing error? Also trying to process individual invoices fail.