Exciting new myHub feature! Process invoices and recurring payments in the background

Sue_C

Background Auto-billing, Invoicing in SiteLink myHub now available! 

• Start the batch processing and then continue with other activities
• Invoice one-by-one or in large or small batches
• myHub emails receipts to tenants depending on setup preferences
• More overnight billing options coming soon

Read all about it in the press release.

teamcapitola

Seems every time I log into the forums, Sitelink comes out with yet ANOTHER awesome addition to their suite!

Orkocean

Wish the web edition software could let you run them in the background.. Now THAT would be awesome

ASPTU

I have been using this in the web edition on the PC and have 85% success with it and am wondering when it will be in full effect.  It seems like today 12/1/19 the invoices and recurring payments didn't run and some time we don't receive a batch page like we used to.  Thank you much 

Eric_Lewis

Thanks for using the new features. We are working to improve the efficiency of the overnight process related to auto-billing and invoicing. Many times items are queued and running through the morning especially on the 1st which makes it appear the overnight batch did not work. The changes are subtle with changes to the server so stay tuned as we improve on the process.

ASPTU

Thank you Eric_Lewis 

ASPTU

Does anyone know if a customer is schedule to move out using that feature in payment screen, does the automated cc & invoice batching system recognize that there is a tenant scheduled to move out so it doesn't run the credit card? Thank you in advance 

ESS

ASPTU said:

Does anyone know if a customer is schedule to move out using that feature in payment screen, does the automated cc & invoice batching system recognize that there is a tenant scheduled to move out so it doesn't run the credit card? Thank you in advance 

For my tenants who are planned to vacate, I set them for the 1st of the next month and disable Ap thru the check mark box in the schedule vacate screen. The system will acknowledge and won't run the card. Then, if they don't vacate, I just switch them back to autopay.

MamaDuke7

ASPTU said:

Does anyone know if a customer is schedule to move out using that feature in payment screen, does the automated cc & invoice batching system recognize that there is a tenant scheduled to move out so it doesn't run the credit card? Thank you in advance 

In the batch setup, there is a check box to "include tenants scheduled for move-out."  I do not have that checked, so those don't process.  I don't want to have to issue refunds!

ASPTU

Thank you MamaDuke7 I will check that.