Exciting new myHub feature! Process invoices and recurring payments in the background

Sue_C · June 2018

Background Auto-billing, Invoicing in SiteLink myHub now available!

Start the batch processing and then continue with other activities
Invoice one-by-one or in large or small batches
myHub emails receipts to tenants depending on setup preferences
More overnight billing options coming soon

Read all about it in the press release.

teamcapitola · June 2018

Seems every time I log into the forums, Sitelink comes out with yet ANOTHER awesome addition to their suite!

Orkocean · June 2018

Wish the web edition software could let you run them in the background.. Now THAT would be awesome

ASPTU · December 2019

I have been using this in the web edition on the PC and have 85% success with it and am wondering when it will be in full effect. It seems like today 12/1/19 the invoices and recurring payments didn't run and some time we don't receive a batch page like we used to. Thank you much

Eric_Lewis · December 2019

Thanks for using the new features. We are working to improve the efficiency of the overnight process related to auto-billing and invoicing. Many times items are queued and running through the morning especially on the 1st which makes it appear the overnight batch did not work. The changes are subtle with changes to the server so stay tuned as we improve on the process.

ASPTU · December 2019

Thank you Eric_Lewis

ASPTU · March 2020

Does anyone know if a customer is schedule to move out using that feature in payment screen, does the automated cc & invoice batching system recognize that there is a tenant scheduled to move out so it doesn't run the credit card? Thank you in advance

ESS · March 2020

ASPTU said:

Does anyone know if a customer is schedule to move out using that feature in payment screen, does the automated cc & invoice batching system recognize that there is a tenant scheduled to move out so it doesn't run the credit card? Thank you in advance

For my tenants who are planned to vacate, I set them for the 1st of the next month and disable Ap thru the check mark box in the schedule vacate screen. The system will acknowledge and won't run the card. Then, if they don't vacate, I just switch them back to autopay.

MamaDuke7 · March 2020

ASPTU said:

Does anyone know if a customer is schedule to move out using that feature in payment screen, does the automated cc & invoice batching system recognize that there is a tenant scheduled to move out so it doesn't run the credit card? Thank you in advance

In the batch setup, there is a check box to "include tenants scheduled for move-out." I do not have that checked, so those don't process. I don't want to have to issue refunds!

ASPTU · March 2020

Thank you MamaDuke7 I will check that.

Exciting new myHub feature! Process invoices and recurring payments in the background

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