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Refund for merchandise purchase?
Is there a way to give a refund to people for merchandised purchased. We sell pretty everything you need for moving. Boxes, tape, labels and so on. Random people will stop by to buy items. If for some reason they come back asking for a refund , can we do that at the location or does storables do it
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Possible issues with Storable's new website conversions from StorEdge
First item is just venting, I guess... With the new website design, I can't show available units without giving viewers the option to reserve and / or rent the unit from the web page. We still prefer potential tenants to call us. Further, if I set it to allow rentals but not reservations, it still places a placeholder…
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AVS Mismatches
An AVS Mismatches is now showing up on my Reminders, when you click it, it does not go to any specific unit, it usually just times out after a long search. First we had the "ghost" ACH Get Returns that Sitelink cannot remove, now we have this?
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Refund to random walk in customer?
Is there a way to give a refund to people who are not a tenant of our self storage facility? We sell pretty everything you need for moving. Boxes, tape, labels and so on. Random people will stop by to buy items. If for some reason they come back asking for a refund , can storable refund that ?
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Any ideas on how to reach SMS Resources?
I have spoken with Gene multiple times and emailed several requests to both his email and the "contact for more information" section through the forum. Are there any other companies available for text messaging through Sitelink other than the 3 listed?
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First of Month Billing
I know this is the wrong category, but it would only let me select from a few of the categories in the drop down menu. Hopefully you can change the category. Anyway... We switched to first of month billing several months ago and I am just wondering exactly how does sitelink calculate the second months rent. I sometimes…
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Adding Discount To Ledger and Making Payment for rent unit
We rent unit on siteLink and want to add discount to unit. After adding discount, we want to make payment for it. How can we achieve this process?
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Direct Marketing and Tracking
Hi Everyone, I recently put a "Feature Request" into SiteLink for a new, usable tracking feature to use for direct Marketing. The feature requested is to add additional options/selections under the "Referral" option in the Marketing Tab. So once you put a check to indicate the customer is a referral, I propose that an…
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Adjustments once move out has been processed
If a tenant has been moved out in sitelink and you processed a refund are you able to process adjustments after that? Will it adjust the refund amount?
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Tenant Protection or Tenant Insurance?
Tell me about your insurance position. Which do you feel is better, protection or insurance? And what provider are you using?
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Reports - Lead Funnel - "Expired" Leads
On the "Lead Funnel" report it has a column dedicated to "Expired" leads. On our reports it is reflecting these "Expired" leads, but no where on the report does it show any leads has passed the Expiration Date when cancelled or moved in. Is this a system bug or is there something else we need to be doing when either…
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Trouoble Signing on for First Time
Is anyone else having issues signing on? I get my credentials in and it starts to load but the blue bar doeesnt move and it says ready. I tried uninstalling and reinstalling. I turned off firewall, I disabled UAC. I still cannot get it to actually startup.
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Tax Exemption
Any Canadian users have a suggestion for getting around tax exemption? In the stand alone version I could edit merchandise sales for those who were exempt from provincial sales tax. This new version will only allow full tax exemption (including GST) . Tech today suggested I take the list of supplies wanted by customer and…
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Multi-Unit Rental Rate Increase Notice
I would like to create a form similar to the OOTB Rental Rate Increase Notice except I would like it to be the total for the tenant (including all units) to provide my customers with an overall impact. I have been unable to find any form that reports multiple units in a single form.
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Storable Payments Upgrade and Credit Card Numbers...
So far I'm seriously not a fan. It's incredibly aggravating not to be able to see the tenant's credit card information anymore. I wish we could at least to have a button to click to use the same auto pay information for the tenant's second unit as their first. Honestly, I resent being forced into a switch that then takes…
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How can I delete a customer if they have charges posted on a previous day?
How can I delete a customer if they have charges posted on a previous day? I need to remove all their info from the database.
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Hiring New Team Members in Arizona
Our company is looking to hire additional Team Members, Managers and Assistant Managers. Send your resumes to info@amicoporate.com or call for more information 714-288-1191.
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Interviewing Process
What kind of questions do yall ask in regards to storage in the interview process?
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Online Payment Problem
Several customers are having trouble going online and making a payment. There are several error messages. The most common error message was that the unit number was incorrect. Then they are unable to make the online payment. Is this a normal error to have? For example her unit number is R9 she puts that in and it says its…
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How to Reserve Multiple Units for One Customer
I need to reserve multiple units for one client who is a new customer. I tried selecting each unit but it moves the reservation from the original reserved unit to the next. Is there a way to select multiple units to reserve at one time under the same name?
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PTI Point of Contact
Does anyone have a direct point of contact for PTI? My IT department submitted a trouble ticket approx. 3 weeks ago and we continue to have problems with the system and no helpful response.
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Need Help with Moving Tenants In
Hello- New owner here and unfortunately I couldn't be less tech savvy. I need some guidance on how to move tenants in that have reserved units. I want it to be easy for them to enter their credit card information online and esign the rental agreement and insurance waiver. Do I need to just manually enter all their…
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How do I change when a tenant is automatically locked out?
Every month SiteLink automatically locks out tenants, that have a balance, on the 6th, but I don't "overlock" the units until the 7th. How do I change this so either SiteLink locks them out on the 7th or not at all?
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Can you change a tenants billing from 28 days to monthly?
We had a tenant that wanted to rent a secondary unit. When syncing their units, everything synced except the billing cycle. The customer was wanting monthly and our system automatically defaulted to the 28 day billing. Is there anyway that this can be changed to a monthly anniversary??
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Emails
After sending a Tenant and email, where do you find a copy of that email to print for customer file?
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Partial refund of security deposit - tenant still in unit
I've been reading in the forums trying to find a way to do this without moving the tenant out and back in. When he transferred from another unit, the office staff charged him the security deposit again. And they moved him out wrong and charged him rent on one unit which I manually transferred to the new unit. He has a…
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MyHub Login
We are using MyHub on an iPad for some of our work. The login information for the previous manager auto populates in the login screen whenever we open MyHub. Does anyone know how we can change it to the login of a different employee?
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Discussion about this forum
What type of topics can be posted here, what things we can post in off-topic boards?
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What is a 3rd party compliance company we can use for Storable payments?
has anyone switched over to storable payments? wanting to know what how your are staying compliant.. did you hire a 3rd party?
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My computer has frozen in the middle of invoicing, any suggestions
My computer has frozen in the middle of invoicing, any suggestions