AVS Mismatches
discountstoragenm
NMRegistered User ✭
An AVS Mismatches is now showing up on my Reminders, when you click it, it does not go to any specific unit, it usually just times out after a long search. First we had the "ghost" ACH Get Returns that Sitelink cannot remove, now we have this?
2
Comments
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ESS TXRegistered User, Daily Operations Certified, Advanced Operations Certified, Administrator Certified, myHub Certified ✭✭✭✭✭If you go to Reports> Credit Card Roll>sort by AVS Result
that is the report it is trying to pull. It does take a really long time to pull...like a ridiculously long time. It will list which AVS is matched, no match, and not checked. This report is unreliable though and reports false information, as I have gone thru every tenant's file, reached out and they are all verifiable. Basically our company is getting charged more for "incorrect" AVS, when they are a match. We've all voiced our concerns about this and have been told "they're looking into it" but no resolution has been offered thus far. I will say, while trying to pull the report, if you hit Cancel, it will bring it up a lot quicker for some reason.2 -
Same problem here! Very time consuming and irritating. I'm just ignoring this bogus reminder now!0
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We have had over a hundred for months now. Initially, Sitelink said it was an issue they were resolving. I guess my OCD got to me, so I started looking in to it. I don't want to contact the customers, either. I went in to each one (Tenant, Unit number, Credit Card) and found the following: Take out anything like Lane, Ct, Court, Street, Cir, Circle (the type of street), and then all matched and my AVS number went down. Then on some, I took out # symbol and put Apt. instead, some were periods like P.O. Box, which I took out and they matched. Some were just placing an extra space in the address. Many of these have been clients for years and never had a mismatch, so no clue why now. So, once you make any change in the address, there is a button to verify AVS, so click on that and see if you get a match, then save the changes. I found that if the ZIP and Street didn't match, it has to be they moved. Hope this helps if you decide to go for it.1
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Hello, First time posting here. We have just come across this. AVS wasn't there for us and now oh boy! It's a nightmare to me since I'm handling it. Down to about 20 no match and partial match. Going to try the suggestions @Stacy. Thanks1
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