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How do we correct a credit card payment with Terminal Only transaction status?
Processed a cc payment today. That process failed. We processed it again. We can now see the approved cc payment in MyHub. Sitelink doesn't show the payment on the tenant's ledger. Credit Card Reconciliation report shows the payment as Terminal Only status. How do we get that payment to be applied to the tenant's account?
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myHub and Web edition Tenant Notes
We had an enquiry today from someone that one of our "Long-Time" employees remembered as being a trouble tenant. Per our usual policy, we looked them up in Web edition to review their previous notes to see if we wanted to take the risk of renting with them again. Their accounts (tenant has rented 3 units with us over the…
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How to Void e-sign document?
We have tenants' eSign credit card authorizations and when they change credit cards I do not know how to void the previous design authorization so I can send the tenant a new authorization to design. The reason I want to void the old e-sign credit card authorization is that if it is not removed or voided Sitelink will only…
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Best tablet for edocs and myhub?
If you use edocs with a tablet do you have any recommendations for which tablet we should use?
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SiteLink Site map dimensions restrictions?
Hi, Lately I've been working on setting up our site map. We have a uniquely shaped property; it is one long, narrow strip of storage unit buildings that stretches for over a mile. I found myself running out of space to add units very quickly. Is there any way to extend the dimensions of the site map canvas, so that I can…
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Sitelink Web Reservations
Does anyone know if there is a way (or some setting I've missed) that limits how far in the future a reservation can be placed? We hold reservations for 7 days; It's stated on our SL web reservation screen, but customers can place the reservation weeks or even months ahead. We recently had several clients reserve units for…
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not letting me save cc in move-in process
hey everyone, I was curious if I was the only one with this issue. every time I move in a reservation it stops right after inputting payment plan and tells me I need to refresh my local data.. every time I do and it's just telling me constantly after every attempt. I've found a loophole for now but it leads to me having to…
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Workflow changes after Sitelink Update
It would be very helpful if Sitelink would warn us about updates that change workflow BEFORE the update. Todays 06-22 update seems to have changed manually entering Credit Cards. Now a new pop-up box appears that requires ALL AVS information to be entered before running a card. We have a lot of tenants make payments over…
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SiteLink VOIDED the credit card transaction?
Hello! We went to process our accounts on autopay this morning, and received a new notice on one of the accounts. We've never seen a decline like this, can anyone explain what happened? "Credit Card - The SiteLink payment transaction failed.SiteLink VOIDED the credit card transaction through the credit card processor so…
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Can you change a tenants billing from 28 days to monthly?
We had a tenant that wanted to rent a secondary unit. When syncing their units, everything synced except the billing cycle. The customer was wanting monthly and our system automatically defaulted to the 28 day billing. Is there anyway that this can be changed to a monthly anniversary??
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Can I change the unit#?
When I get a lead, I'm usually thinking of a specific unit to rent to them, or show to them. It's usually because I know it's been swept clean and the springs are working, so no bad surprises. Why can't I assign a specific unit of that size instead of the unit that's just next on the list alphabetically?
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Different Gate Lock Out Terms
Is there a way for me to dictate different lock out periods for different types of units? We have parking spaces that we lease, but need to be more strict on nonpayment since it's easier to remove a vehicle/trailer and we're left without leverage for our rent. I know this can be done manually on a case by case basis, but…
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changing a task for employee in the security level
Hello..In payment screen there is a box at the top of page that is checked to show only current customers. How do I change it so an employee is able to uncheck it. P.S. when writing this post it did not allow me to select a category but this category.
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Date Format
SiteLink seems to have changed from displaying dates in UK format (dd/mm/yy) to US format (mm/dd/yy) is there any way to change this back?
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Temporary Web Password?
Hi there, I searched for anything related to this on the forum, but I couldn't find anything. We'd like Sitelink to auto-fill the web password field of every client with a temporary password. Does anyone know if this is possible?
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How to open more than one screen/window at a time in Site Link (2 separate accounts open same time)?
If I'm typing an important note in one account and suddenly a separate tenant comes in office to pay, I am unable to minimize the account window I am typing the important note in and then open the account window of the tenant who has come to pay, at the same time. I have to close the window I'm taking down the important…
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Selling locks and keys.
Good Day Everyone, Hope everyone is doing well and healthy during this time. My question to you all is, how does your company handle locks and keys? And if you require the customer to purchase a lock and keys, how do you implement that within Sitelink? Thanks!
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LOOKING TO HIRE AN EXPERIENCED MANAGER W/SITELINK EXPERIENCE-NW INDIANA
CROWN POINT AND MERRILLVILLE INDIANA POSITIONS AVAILABLE FOR EXPERIENCED PT/FT STORAGE MANAGER POSITION. CONTACT MCLARK@ELMDALEPARTNERS.COM FOR MORE INFO
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Rate Increase Letters Help.
Good Day Everyone, When I do our monthly rate increases there is a section that shows the date from their last rate increase and the amount of the increase it was. However, I have been having to enter it manually rather than SiteLink doing it automatically. Is there an option for SiteLink to enter this automatically? It…
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How To Stop Deleted/Errored accounts showing up on Reports!
HELP! I need to find a way to remove deleted accounts (deleted and started again due to errors) or at least find a way to NOT have a deleted account show up on a report: When sitelink was set up there was an error with the tax value that messed up a lot of the tenant accounts. Most I managed to fix, but for a few tenants…
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Declined Payment (Reason Code: 100)
Has anyone encountered an issue when someone tries to make payment online but that transaction would get declined and under notes it says "Reason code: 100". What does this exactly mean?
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Antivirus/Antimalware program suggestion?
It's time for me to reinstall windows and wipe clean the years of crud on our office machines. Anyone out there have suggestions for a good antivirus program that plays well with Sitelink? We run Win 7 pro 64bit, and have issues in the past with some freebie programs not playing nicely with Sitelink (slowing everything…