Is anyone experiencing email issues when sending messages from SiteLink?

PerryStorage

For the last 3-4 months when I send receipts by email for the automatic payments or email payment reminders, I get a message back stating "Mail delivery failed: returning message to sender".  Anyone experiencing anything like this or have any suggestions for a fix?

MamaDuke7

I know they stopped supporting Outlook as an option. We had to switch to Gmail.  So perhaps that's your issue?  We haven't had any issues with Gmail.

storable_support

Here are some resources that might help:

1. Check out our general troubleshooting guide here: https://support.sitelink.com/hc/en-us/articles/4588504112791-Troubleshooting-Emails-are-not-sending. It walks you through common fixes for email delivery issues.

2. If you’re using Gmail, it’s worth double-checking your settings. Gmail accounts with 2-step verification may need an App Password. Here's how to set it up: https://support.sitelink.com/hc/en-us/articles/6016447319191-How-do-I-use-Google-App-passwords-with-SMTP-email-in-SiteLink

If you’re still running into issues after trying these steps, please give us a call at 919-865-0789 so we can take a closer look and help find a solution.