Sitelink Web Reservations

teamcapitola

Does anyone know if there is a way (or some setting I've missed) that limits how far in the future a reservation can be placed?

We hold reservations for 7 days; It's stated on our SL web reservation screen, but customers can place the reservation weeks or even months ahead.

We recently had several clients reserve units for next June/July when we are typically full for summer.

They then receive a confirmation letter with whatever date they chose, even though we don't accept a reservation so far out. The letter states our policy, but it's still confusing for people.

It would be lovely to simply limit reservations to within our 7 day policy without having to contact the client and explain every time it happens. I can't seem to find that setting anywhere.

MamaDuke7

It's in the Corporate Control Center.  

JulieAton

MamaDuke7 said:

It's in the Corporate Control Center.  

It is in Corporate Control Center but doesn't prevent reservations farther out.  All it does is populate the confirmation email to say "number of days".  The form that we have no way to access or edit!

MamaDuke7

JulieAton said:

MamaDuke7 said:

It's in the Corporate Control Center.  

It is in Corporate Control Center but doesn't prevent reservations farther out.  All it does is populate the confirmation email to say "number of days".  The form that we have no way to access or edit!

It works for us.  It won't allow a reservation beyond where we have it set.  People complain all the time that they want it in 3 weeks but can't reserve beyond a few days.

JulieAton

MamaDuke7 said:

JulieAton said:

MamaDuke7 said:

It's in the Corporate Control Center.  

It is in Corporate Control Center but doesn't prevent reservations farther out.  All it does is populate the confirmation email to say "number of days".  The form that we have no way to access or edit!

It works for us.  It won't allow a reservation beyond where we have it set.  People complain all the time that they want it in 3 weeks but can't reserve beyond a few days.

I have a feeling that is something a third party vendor set up.  I could be wrong. 

AnitaJohnson1269

We had to go through our website tech support and get them to set the reservation time limit. 

JulieAton

AnitaJohnson1269 said:

We had to go through our website tech support and get them to set the reservation time limit. 

Who do you use for website tech support? 

MamaDuke7

JulieAton said:

MamaDuke7 said:

JulieAton said:

MamaDuke7 said:

It's in the Corporate Control Center.  

It is in Corporate Control Center but doesn't prevent reservations farther out.  All it does is populate the confirmation email to say "number of days".  The form that we have no way to access or edit!

It works for us.  It won't allow a reservation beyond where we have it set.  People complain all the time that they want it in 3 weeks but can't reserve beyond a few days.

I have a feeling that is something a third party vendor set up.  I could be wrong. 

That could be. We use Automatit, but they use the Sitelink API info. So when I reduced that number of days in CCC, it immediately changed for reservations.  If you use a different web host that doesn't use the API, then they may be the ones that need to change it.

AnitaJohnson1269

@JulieAton We use Automatit, when we first got started we had an issue with the reservation days.  Their tech went in fixed the issue.  I'm not sure if they were linked with API info or not at the time as it was years ago. 

teamcapitola

THANK YOU everyone for all your input!

I'll play around with CCC and see what our IT ppl have to say

storallgsa

MamaDuke7 said:

It's in the Corporate Control Center.  

That isn't true, unfortunately. I am having this issue right now, and came here to try and find a solution. This was the reply from StorEdge after I submitted a ticket:

YOUR REQUEST HAS AN UPDATE!

Veronika Storable Support

5/18/2022 5:10 PM

Hello Kristy, Its not possible to stop how far out they reserve but only how soon they expire. And that is the setting in the corporate control center. Thank you, Veronika

ESS

If it's not possible for your web settings, perhaps modify the reservation letter to include verbiage like: "Please be advised reservations are only honored within this time frame and cannot be guaranteed beyond 2 weeks from the date you place it" 

rmason

We've gone back to the simpler days because of the problems we continually had with web reservations and move ins.  Using the old telephone, email, and walk-in method.  Working fine!

ESS

rmason said:

We've gone back to the simpler days because of the problems we continually had with web reservations and move ins.  Using the old telephone, email, and walk-in method.  Working fine!

I have everything excluded from our website, for many reasons, but reservation issues is one of those.