How do we correct a credit card payment with Terminal Only transaction status?

kelliejewett

Processed a cc payment today.  That process failed.
We processed it again. We can now see the approved cc payment in MyHub.
Sitelink doesn't show the payment on the tenant's ledger.
Credit Card Reconciliation report shows the payment as Terminal Only status.

How do we get that payment to be applied to the tenant's account?

ESS

@storable_support any idea when this issue will be fixed or how to apply the payments to the tenant accounts? I would say for sure void one charge and probably have to do an offline payment to balance out the tnt acct

themage

In their payment screen, enter the amount they paid. In Payment Method, select offline payment.
Enter *(last4) of the card as card number, any expiry should work. Copy the authorization number from the terminal in Myhub, and apply the payment.

This will apply the payment as if it was run through Sitelink, but it will not charge the card again. Just make sure that the payment really did not get applied already.

Also, maybe call Sitelink just to be sure, as suggested in the dicussion https://storageforum.sitelink.com/discussion/comment/11707#Comment_11707

kelliejewett

@ESS and @themage Thanks for the help!

storable_support

@kelliejewett - You can create an offline payment. You can find more information here: https://support.sitelink.com/hc/en-us/articles/4423397070103-How-do-I-take-a-payment-fo[…]-DyRJ7UATI3NfacJhF2C4vnN1uFk0M19nDVTFGXpKC0HQdNTZ8Qe6EWoUN

storable_support

The transaction is correct. All this means is that the transaction is in the payments system but did not record to SiteLink. To solve it, add an offline transaction to Sitelink and then it will move to verified. Double check the payment you collected is legitimate and not a duplicate transaction. If the payment should not have been taken, log into your payment system and complete a void.