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Adding a call to action button to emails (the category is the only one the list allowed me to pick)
I'd like to add a button to the emails we send customers from SiteLink to direct/ask them to review our service as they complete interactions with us. For example, adding such button to the emailed receipt we send out when taking a rental payment. This would make the customer feel that he can engage with us, works for us…
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Automatic Online AVS?? Anyone else running into this problem?
Our storage facility brand new and completely virtual. Tenants sign up
and pay using our website. The website then sends the information over to site link which automatically
assigns them gate access and processes the first payment. The issue we have
found is that the first transition is not AVS verified and therefor is…
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Multiple units payment only posted to one unit?
Multiple unit tenant paid, but payment only posted onto one unit and I'm not sure how to go back and fix this? Each unit should have had a payment posted instead it's showing one unit is now paid up for the next few months. I appreciate any feedback!! Thanks
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Move-Out: "Waive all fees dated after move-out date" Questions.
Hello Everyone, If you use the "Waive all fees dated after move-out date" option when moving out a tenant, could you please explain to me a bit what exactly this does? Does it waive the invoice balance, late fees, lien fees, etc? Thanks!
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Transfer balance due to tenants other unit
Tenant has two units and wants to only have one. He has a balance due on both units. Is there a way to transfer the balance due of one unit to the unit that he's going to be keeping?
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Practice.......
I just found out that I can use Sitelink in demo mode and practice doing anything. All you have to do is close out Sitelink then when you open it back up replace all the login stuff with the word demo, corp code- demo, location code- demo, username- demo, password- demo and you can click anything. Just don't forget to go…
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Disabling Auto-Payment After Processing.
Hello everyone, Is there anyway to disable auto-payment once it has been processed? For an example, someone is moving out August 18th and is on auto-payment. I want the card to process August's rent and then afterwards be disabled automatically. The reason for this is because some folks put their vacate notices way in…
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Texting/SMS Option.
Curious, Do any of the companies you work for use the texting/SMS option? If so, what do you use it for? If you use it as a reminder to get payment in, do you see a big increase in on-time payments? Thanks,
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Declined Payment (Reason Code: 100)
Has anyone encountered an issue when someone tries to make payment online but that transaction would get declined and under notes it says "Reason code: 100". What does this exactly mean?
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Refunded credit card didn't process?
Hi everyone! I went through and processed a credit card refund (after the close day), via the NSF screen. About a week went by, and I received a call from the customer that the money was never put back on her card. I double checked the CC processor website (we use Payeezy), and it doesn't show the payment was ever…
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Fixing Payment Due Date.
We had a tenant who wanted to store for just one month. We did it as a an "anniversary" instead of a "first-of-month". They then decided to stay month-to-month until otherwise. His payment is thrown off with all the other units. Is there a way to fix this so he gets on the "first-of-month" option like everyone else? Thank…
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Storage Facility on ClickandStor™ experiences 5,096% ROI increase!
ClickandStor™ brings massive ROI increases to storage facility's nationwide. A storage facility in Oregon using ClickandStor™ experience a 5096% ROI increase with 18 NEW monthly rentals. In Vermont, a client of ours had a 5089% ROI increase. ClickandStor™ can do amazing things for self storage facility's revenue…
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Adding fees
I'm trying to set up my work with their first ever storage software. I have a few questions I'm hoping can be easily answered. 1. When I take a payment and they are giving me more rent then is owed because I do not have change, a screen pops up and says "The amount you entered is too large. You are attempting to…
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Change of payment during move-in ...
Does this happen to anyone else or am I the only one: During a move-in, if the tenant pays with a credit card and then for whatever reason, the credit card doesn't work and they decide to pay with a check or cash, I need to cancel the credit card payment but when I do, Sitelink cancels the whole move-in! :/ What am I…
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Difference between MyHub and Sitelink main site
Is there a difference between using myHub or the main Sitelink operations page to take a payment?
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Prorations not working correctly
The proration's are not being calculated correctly. At first I thought they were all being based on 28 day months, even though I have the them set at 30 day months in the company setup. But it turns out that they seem to be calculating differently even between tenants. When you use the proration calculator, set the date in…
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Client sets up own autopayments
When a client goes to the online portal and sets up their own auto-payments, why does it show in site link they are on auto-pay?
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Mobile web site vs payments made on web site
What is the difference between A mobile payment has been made on your web site and A credit card payment has been made on your website?
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Payment Processing for International Companies
I'd love to use the automatic payment processing of credit cards but my company is located in Panama City, Panama. Unfortunately the solutions offered in Sitelink are not available in my country. Has anyone using sitelink has solved this integration outside Australia, UK, Canada and USA? It would be great to be able to use…
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ACH Payments, and "ACH Get Returns" working properly?
We have been getting ACH payments rejected after being processed in Sitelink & Sage, but we only discover them when doing bank statement reconciliations. We are getting no notifications from Sage or Sitelink that the ACH payments were rejected. I always thought the "Get ACH Returns" function would show me any rejected ACH…
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New Mastercard "2" BIN in October
Will Sitelink accept the new "2" BIN numbers being issued by MasterCard starting in October 2017? We use an old-fashioned card stripe scanner, so I'm sure the number will feed into the Sitelink payments screen, but not sure SL will take it.