Multiple units payment only posted to one unit?

John_Jill

Multiple unit tenant paid, but payment only posted onto one unit and I'm not sure how to go back and fix this? Each unit should have had a payment posted instead it's showing one unit is now paid up for the next few months. I appreciate any feedback!! Thanks

ESS

Go into your ledger adjustments, void payment, apply to both.

MamaDuke7

Here is another thread on the subject:

https://storageforum.sitelink.com/discussion/2397/card-payment-applied-to-one-unit-instead-of-both

John_Jill

I was thinking go to the ledger and adjustments, but I wasn't sure if it would delete the payment. Thank so much for your help.

JulieA

Have you done a daily close? 

John_Jill

I logged into the account from the adjustments screen and voided the receipt does that credit her the money back to her card? I don't want to charge her card again, but I can see where it has been deleted out of my system so it looks like nothing has been done on her account or her credit card? This just happened so I have not performed a close yet.  

JulieA

With my processor it doesn't credit the card. 

John_Jill

That's what I was thinking it looks like it has not taken anything from her card according to Sitelink.

ESS

Check your processor, we use Sage and can see if the payment was actually charged. As long as you just void it in SL, it won't affect the actual payment in your processor. But yes, after you void it on SL, it will disappear for you to "credit" it to the correct accounts. 

John_Jill

THANK YOU ALL SO MUCH!! With all your help I was able to get it taken care of and her payments back on track!! This is the one and only time I will let this happen you can bet I will most certainly pay closer attention next time!!

dbudgen

You have to put it back in by adding the Authorization Code so it doesn't rerun the card.

JulieA

John_Jill said:

THANK YOU ALL SO MUCH!! With all your help I was able to get it taken care of and her payments back on track!! This is the one and only time I will let this happen you can bet I will most certainly pay closer attention next time!!

The bigger the screw up the faster I learn!!