Multiple Unit Payment Warning Setup

ChristinW

I have several sites I manage, and one of the sites warns you if you're about to make a payment on one unit for a tenant with multiple units. How can I set this up at other sites? I don't see it in the site settings. 

MamaDuke7

That is something that happens automatically any time you make a payment for one unit instead of all units when the payment is larger than what will pay just the single selected unit.

ChristinW

But it didn't show up on one of my sites and now I've got to correct the double payment

CVSSSTORAGE

@ChristinW
if both units rented are not due yet it will take the whole payment on the due unit. You always have to make sure you are clicking the unit number off to the side to take one payment and then again to do another. Are the units linked?

ChristinW

Yes, the two units are linked, and neither of them were due until the first. The customer was pre-paying. @CVSSSTORAGE

CVSSSTORAGE

@ChristinW it unfortunately does that if the units aren't due yet also. I have a tenant due on the 15th and the 20th for two units she just comes in on the 21st to make her payment so there are no mess ups. I haven't had someone try to pre pay on multiple units that were both due to see if it puts the proper amount to both units

Robyn

How did you correct the double payment @ChristinW ??

ChristinW

@Robyn - Historically we've been just manually crediting the 2nd unit, then re-applying the rent charges back to the 1st. However, I have read on other conversations here that if your credit card processing company is not directly connected to your SiteLink, you can delete the payment from the ledger, then manually enter the payments separately using the original authorization code from the first transaction. I feel like that's a much better solution, but it's not the one my boss wanted me to use, so we still do it the "credit/charge" way. 

CVSSSTORAGE

I learned a new trick at last weeks ask the expert webinar. I asked how to take one payment for both units and all you do is click on the unit not due yet and click the add future charges button and then click all units and take the payment for both units it puts the payments where they need to go