Cannot Access Anything! StorLogix Security Level Permissions Do Not Allow..

OpelikaSS

We had some issues with Storelogix not connecting to the logix server and ended up doing a reinstall. Now, attempting to do anything results in the error message:

Security Level Permissions
Your current security level permissions do not allow you to access this information. 
Please contact your system administrator.

There is not alternate user account on windows. I have tried running as administrator. StorLogix is logged in AS the Administrator (with Security Level Unknown).

ANY help or advice is greatly appreciated.

Thanks!

ESS

We log into SL as User (we're listed below Admin) . When they do tech help, they log in as Admin

themage

Windows security levels shouldn't have much effect on this. I don't know if Storlogix needs you to login with the old (pre-reinstall) admin credentials or not, but that could be the issue if you are logged in as the default administrator.

OpelikaSS

Thanks for the replies. We never changed the default Administrator/admin name and password, so there is no other options for login.

ESS

This is their online help I pulled from my acct. If you can't get any answers, submit a ticket to PTI and then you can contact our help person to get it expedited.